Exemplary customer service, great product, working well, bit tricky to put up, used the foam packaging to make a template which worked well, heater doesn’t lay flat on wall and yellow mounting plugs s... See more
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Whats not to love about Kiasia heating. A great range of good looking, and highly efficient heating products. That not only look hood, but do an amazing job at quickly heating very cost effectivel... See more
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Having ordered an 1800w or heater bar I received very fast. Unfortunately the unit was faulty. I immediately emailed Kiasa, spoke to the lovely Ava, explained the issue and was offered a refu... See more
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I recently purchased the Kiasa Picture Panel Heater (Lake One) with Smart Plug, and I couldn’t be more pleased. It’s incredibly easy to operate – literally plug and play. The included smart plug... See more
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Company details
Written by the company
Kiasa Heating UK – Efficient & Reliable Heating Solutions www.kiasa.co.uk At Kiasa Heating UK, we are committed to providing high-quality, energy-efficient heating solutions for homes and businesses across the UK. Specialising in infrared panel and heater Bars providing eco-friendly warmth, we ensure our customers enjoy the perfect combination of comfort and cost-effectiveness. Why Choose Kiasa Heating UK? ✅ Innovative Heating Technology – Our range of infrared heaters delivers efficient, instant warmth with minimal energy consumption. ✅ Quality & Durability – We take pride in offering premium heating products that are built to last. ✅ Customer-Centric Approach – With outstanding customer service and expert technical support, we’re here to help every step of the way. ✅ Fast & Reliable Delivery – Get your heating solutions quickly with our efficient shipping services. ✅ Excellent Value – Competitive pricing without compromising on quality. Our Commitment We are passionate about sustainable and energy-efficient heating. Our mission is to make homes and businesses warmer while reducing carbon footprints. Whether you’re upgrading your heating system or looking for a cost-effective solution, Kiasa Heating UK is here to help. 📢 We’d love to hear from you! Your feedback matters. If you’ve experienced our products and service, share your review on Trustpilot!
Contact info
Forum Building, 31a BATH LANE, LE3 5BF, Leicester, United Kingdom
- 0116 488 5150
- customer.support@kiasa.co.uk
- kiasa.co.uk
4.8
Excellent
149 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Bought one of these heaters a while…
Bought one of these heaters a while back for my lounge, very happy with it so have now bought one for my bedroom too. Reasonably priced, cheap to run, fast hassle free delivery
April 7, 2026
Excellent Heating - Fabulous Service
So first things first - do the panels work ? Yes - if you use them correctly. I'm now heating the space I wanted for about a third of the cost I was previously spending, and am achieving a consistent level of heat (around 18 centigrade) +/- one degree, 24 hours a day... (it's a shed-room studio) - I can basically go in at any point and be warm enough, without any booster heating. I've now bought several more for other locations...
And then there's the service - Ava goes the extra mile, and is polite, helpful and generous - thinking ahead rather than just reacting. I couldn't be happier with the product or the company, and I wouldn't hesitate to recommend them.
Just do your homework ... these panels are not convector heaters or oil radiators - they work in a particular way - and they work really well!
March 31, 2026
Replacement remote
First rate help in identifying the replacement remote control we needed.
March 10, 2026
Reply from Kiasa Heating UK
Hi Keith,
Thank you so much for your kind review!
We’re really pleased we could help you find the correct replacement remote quickly and smoothly. It’s great to hear everything worked out well.
If you ever need anything else, we’re always here to help.
Kind regards,
Team Kiasa Heating UK
www.kiasa.co.uk
I bought picture infrared panel when…
I bought picture infrared panel when ordering it Got back to me was not in stock they quickly on case to get another one I like customer care is brilliant delivery was fast I would highly recommend them panel was lovely
February 26, 2026
Reply from Kiasa Heating UK
Dear Leslie
Thank you so much for your kind words 😊
We really appreciate you highlighting your experience, especially your patience when the original panel was out of stock. We're glad our team could quickly arrange an alternative and get it to you without delay.
It’s wonderful to hear that you’re happy with the panel and our customer care; that means a lot to us.
Thank you again for your recommendation!
Kind regards,
Team Kiasa Heating UK
www.kiasa.co.uk
excellent heater, good price superlative support
excellent product at a good price. but superlative post purchase support. just moved the panels to a new house, had a question and they got back in 2 hours confirming its ok to install facing a shower screen.
March 13, 2026
Unprompted review
Reply from Kiasa Heating UK
Dear Nick
Thank you so much, Nick, for your wonderful 5-star review.
We’re delighted to hear that you are pleased with both the product and the support you received after your purchase. It’s great to know we could help quickly with your installation question and give you peace of mind when moving the panels to your new home.
Thank you again for choosing Kiasa Heating UK.
Kind regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Fantastic Customer Service
We ordered a 600W smart infrared picture panel for our conservatory as I read that that was the best way to heat one. The panel arrived quickly and well packaged. After installing, it looks just like a proper framed picture and the heating really is very effective. I contacted their customer services with some queries and Ava was fantastic in answering my questions.
February 27, 2026
Unprompted review
Reply from Kiasa Heating UK
Hi Richard,
Thank you so much for your wonderful 5-star review. We're really pleased to hear that your 600W Smart Infrared Picture Panel is working well in your conservatory and that it arrived quickly and safely.
It’s great to know you like how it looks as a framed picture while also providing effective heat; that’s exactly what we aim for with our picture panels.
Thank you as well for your kind words about Ava. We always try our best to support our customers, so it means a lot to hear that your questions were helpful to answer.
We truly appreciate your support and thank you for choosing Kiasa.
Kind regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Ordered a picture infrared heater.
Ordered a picture infrared heater.. excellent service and pretty dam good heater
October 13, 2025
Reply from Kiasa Heating UK
Hi Pipi,
Thank you so much for your lovely 5-star review 🌻
We’re so pleased to hear you’re happy with your 600W Picture IR Panel. It’s one of our favourite designs too that combines warmth and artwork in one piece makes such a difference to a room.
We’re delighted that you’re enjoying both the heat performance and the beautiful finish of the painting. That balance of comfort and style is exactly what we aim to deliver.
Thank you again for choosing Kiasa; we truly appreciate your support.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Reply from Kiasa Heating UK
Hi Gerald,
Thank you so much for your kind words and 5-star review ⭐
We’re really pleased to hear you’re happy with your infrared bar heater and that you felt supported throughout the whole process. We always aim to make things simple, clear, and helpful from start to finish. Your feedback means a lot to us.
If you ever need any advice or assistance in the future, we’re always here to help.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Great heater for our living room
I visited Kiasa when looking for a far infrared heater for a cold living room in our house. I found this 600w panel in their sale and ordered it. The delivery was super-quick and the panel did not disappoint. We also have an extended warranty with it. It sits in front of our fireplace and keeps us warm while we watch telly in the evening. Very happy customer 😊
February 9, 2026
Reply from Kiasa Heating UK
Hi Steve 😊
This was such a lovely review to read; thank you!
We’re really glad the 600W panel has made a difference in your living room. There’s nothing better than getting comfy in the evening and not feeling that chill creeping in. Sounds like it’s found the perfect little spot in front of the fireplace!
It also means a lot that you chose to go with the extended warranty. We always want our customers to feel completely confident in their purchase.
If you ever need anything at all, even just a bit of advice, just drop us a message. We’re always happy to help.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Quality product with great service
Ordered 2 plain & 1 picture panel.
Arrived earlier than expected.
Easy to fit, give off a constant temperature. Will be buying more soon.
February 3, 2026
Reply from Kiasa Heating UK
Hi Sean
Thank you so much for taking the time to leave us such a lovely review; it really does mean a lot to our team 😊
We’re so glad everything arrived nice and quickly and that the installation went smoothly for you. Hearing that you’re happy with how the panels are performing is exactly what we hope for.
We're here to help when you’re ready to add more... just give us a shout!
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Great product and very impressed with the company in general.
Very professional service, great communication and super-fast delivery. The heater I purchased, 960w far ir heater came well packaged and was far easier to install, as well as being lighter, than other panels I have installed in the past. On initial testing the panel performed as expected and, being nano crystalline, I expect it to last for many years but I can't wait that long before posting a review! So far so good and would definitely recommend this company for their service and will be dealing again with you soon.
January 9, 2026
Reply from Kiasa Heating UK
Hi Thomas,
Thank you very much for taking the time to leave such a kind and detailed review, it really means a lot to us.
We’re delighted to hear that you were happy with the communication, fast delivery, and how easy the 960W panel was to install.
It’s especially nice to know you found it lighter than other panels you’ve used and that it’s performing exactly as expected on initial testing.
Thank you again for the recommendation. We really appreciate your support and look forward to helping you again in the future.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Reply from Kiasa Heating UK
Hi Bert,
Thank you so much for taking the time to leave us a 5-star review; we really appreciate it.
We’re glad everything went smoothly from ordering through to delivery.
If you ever need any help in the future or have a question about your heater, we’re always happy to help.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Reply from Kiasa Heating UK
Hi Neil,
Thank you so much for taking the time to leave us a 5-star review, we really appreciate it.
We’re glad we could be helpful and make your purchase experience a smooth one. If you ever need advice, support, or just a quick question answered, we’re always here and happy to help.
Thanks again for choosing Kiasa Heating UK 😊
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Good customer communication
Good customer communication. They upgraded my infra red heater to a bigger size when the one I ordered wasn’t available for no extra charge. They were also helpful when I had a question about setting up the remote control. The infra red heater is the basic one and works well. Looks quite plain but warms up quickly and is useful as we can move it about on its wheels.
January 13, 2026
Reply from Kiasa Heating UK
Hi Heather,
Thank you so much for taking the time to leave such a thoughtful review, we really appreciate it. 😊
We’re glad we could sort the upgrade for you smoothly and that the remote setup support was helpful too.
It’s great to hear the heater is doing exactly what it should: warming up quickly and being practical to move around on its wheels. The “no-frills but gets the job done” models are often favourites once they’re in use.
Thanks again for choosing us and for your kind words; if you ever need help or advice in the future, we’re always happy to help.
Kind regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Infrared picture heater
I purchased an infra red heater picture, looks absolutely great,the prices of their products are very reasonable, certainly will be buying from them again. Customer services are very helpful.
January 12, 2026
Reply from Kiasa Heating UK
Hi Ian,
Thanks so much for leaving us a review, we’re really glad you’re enjoying the picture heater and that it’s looking great in your home.
It’s lovely to hear you felt looked after by the team, and knowing you’d come back to us again genuinely means a lot. Thanks for choosing Kiasa.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Excellent company
Got a reply to my email enquiry within 24 hours, with a very helpful response. Excellent customer service, would definitely recommend.
January 26, 2026
Unprompted review
Reply from Kiasa Heating UK
Hi Kerry,
Thank you so much for taking the time to leave us such a lovely review. We’re really glad we could help and that your enquiry was answered quickly and clearly.
Your recommendation genuinely means a lot to our whole team, thank you for your support. If you ever need anything else, we’re always happy to help.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Superb experience!!
Having ordered an 1800w or heater bar I received very fast. Unfortunately the unit was faulty. I immediately emailed Kiasa, spoke to the lovely Ava, explained the issue and was offered a refund or replacement.
I took the replacement, free return for faulty unit.
The new unit was perfect, worked flawlessly and connected to my smart home eco system without any issues.
The heat output from the unit was amazing and transformed the room. The controls via the remote or the Tuya app are very intuitive.
For those wondering does integrate nicely with Home Assistant, using the Tuya local integration.
Great company pleasure to deal with.
January 22, 2026
Unprompted review
Reply from Kiasa Heating UK
Hi Darryl
We really appreciate you taking the time to share this and for trusting us to put things right when there was an issue initially. It’s never ideal when something isn’t spot on first time, but our focus is always on resolving it quickly and keeping things straightforward.
Great to hear the replacement fitted straight in and behaved exactly as it should. The fact it integrated smoothly with your smart setup, including Home Assistant, is always good to hear, especially for more advanced installs.
Even better to know the heat has made such a noticeable difference to the space. Thanks again for the kind words and for choosing Kiasa. It was genuinely a pleasure speaking with you.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Kiasa, above and beyond
An outstanding company to work with. They have gone out of their way to make my installs hassle free. Highly recommended…..
January 23, 2026
Unprompted review
Reply from Kiasa Heating UK
Hi Colin,
Thank you for taking the time to leave us such a great review. We’re really pleased we could help keep your installs running smoothly. We know how important it is to have dependable products, clear advice, and support you can rely on when you’re on site.
It’s been a pleasure working with you, and we genuinely appreciate the recommendation. If you need anything for future installs or upcoming projects, please let us know.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
Stunning Bespoke Infrared Heater That Combines Style, Warmth, and Exceptional Service
Absolutely delighted with my customised picture infrared heater panel from Kiasa Heating. From the initial consultation to final delivery, the service was exceptional. The team carefully understood my requirements and created a bespoke panel that not only heats the room efficiently but also looks stunning as a piece of wall art.
The quality of the picture infrared heater panel is outstanding. The image finish is crisp and elegant, and the panel blends seamlessly into the space while providing comfortable, consistent warmth. It’s the perfect combination of design and functionality, transforming heating from something purely practical into a real feature of the room.
Kiasa Heating truly stand out for their professionalism, attention to detail, and customer-focused approach. Communication was clear throughout, the customisation was spot on, and delivery was smooth and timely. I would highly recommend Kiasa Heating to anyone looking for a stylish, high-quality, customised infrared heating solution.
January 14, 2026
Unprompted review
Reply from Kiasa Heating UK
Hi Manesh,
Thank you so much for this lovely feedback. We’re delighted to hear that your custom picture panel turned out exactly as you’d hoped combining great heat with a design you love. It truly means a lot to our team to know the whole process, from design to delivery, met your expectations.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
We would have preferred a white lead!!!
We would have preferred a white lead!!!
The black is a bit ugly and stands out.
January 12, 2026
Reply from Kiasa Heating UK
Hi Dawn,
Thank you for your feedback. We really appreciate you taking the time to share it. Your comment has been passed on to our product team and will help us improve future designs. If there’s anything else we can help with, please don’t hesitate to let us know.
Warm regards,
Team Kiasa Heating UK
www.kiasa.co.uk
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