KIAURA Eyewear Reviews 49

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the responsive support team and excellent customer service, highlighting their speed and helpfulness in resolving issues and processing exchanges. People frequently express satisfaction with the product's quality, style, and durability, often owning multiple pairs and receiving compliments. Reviewers appreciate the robust nature of the sunglasses, noting their ability to withstand daily wear and tear, even in demanding environments. However, some people were dissatisfied with the customer service, reporting issues with unprocessed orders, lack of communication, and frustrating experiences. A few other people also felt that the product quality was poor, describing the glasses as cheaply made, uncomfortable, and not durable, with concerns about branding placement affecting vision. Additionally, some customers experienced significant delays or non-receipt of their orders, leading to frustration and uncertainty about refunds.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing satisfaction, praising the... See more

Customer service

Customers consistently note positive experiences with customer service, with many reviewers describing it as... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing disappointment, citing issues like... See more

Order

Users describe ambiguous interactions with order processes, with some customers reporting significant issues... See more

Staff

Customers had positive experiences with staff, consistently praising their responsiveness and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just consistent on their product, responsive support team. I own five pairs of these now - I have photophobia so I wear sunglasses all the time and their whiskey flavor can be worn indoors in bright s... See more

Rated 5 out of 5 stars

Kiaura Eyewear ,Thank You!! I had an issue with an order and the Customer Service Team at Kiaura resolved it. 9 Purchases and I just placed order number 10 for their newest style. I own several collec... See more

Rated 5 out of 5 stars

Absolutely love my Kiaura sunglasses! I originally bought one in each size to try, and the exchange process for the one I didn’t want was super easy. The team were quick to respond and super helpful... See more

Rated 5 out of 5 stars

I noticed this brand on Instagram. Like the styles a lot . Ordered a Lautner in original size and received another pair as part of a buy one get one free. I wanted to exchange the additional pair for... See more


Company details

  1. Sunglasses Store

Written by the company

Born in sun-soaked Southern California, we breathe new life into vintage luxury. Drawing inspiration from California's iconic golden era, KIAURA redefines elegance with timeless sunglasses that blend classic sophistication with modern flair. Experience the allure of the past through the lens of today. Discover KIAURA - where luxury meets performance.


Contact info

3.2

Average

TrustScore 3 out of 5

49 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quality glasses and customer support!

The Kaufmann pair I received were perfect. They fit great, look great, and truly they are the most “commented on” or complimented sunglasses I’ve had. I also received excellent customer support when one pair didn’t sit/fit right. This company seems to operate how you genuinely hope a company will. Thank you Kiaura!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Just consistent on their product

Just consistent on their product, responsive support team. I own five pairs of these now - I have photophobia so I wear sunglasses all the time and their whiskey flavor can be worn indoors in bright settings (I wish you had pink lenses!)

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service ever

Best customer service I have ever dealt with. Quick responses and very understanding. If you have an issue with a product or order these guys will take care of it. Glad to be a customer.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Worth the hype

First off, love these sunglasses. I am a carpenter and wear these everyday at work and they’ve held up better than most. Lenses are very scratch resistant! Customer service has been awesome too. Needed to do an exchange and Gina helped me through every step of the way! Will definitely be buying again!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

I noticed this brand on Instagram

I noticed this brand on Instagram. Like the styles a lot . Ordered a Lautner in original size and received another pair as part of a buy one get one free. I wanted to exchange the additional pair for a
Lautner in XL. The team couldn’t have been more responsive and nice about the exchange!! Great styles, dynamite customer service!! What more could you want!!!!!???? Highly recommend 👍👍👍👍

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

After receiving my sunglasses

After receiving my sunglasses, I realized that I needed the larger size. Customer service was incredibly responsive, they provided very easy to follow steps to get my replacement pair, and verified all necessary information to ensure there were not hiccups. The glasses are great too!!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Kiaura Eyewear ,Thank You!

Kiaura Eyewear ,Thank You!! I had an issue with an order and the Customer Service Team at Kiaura resolved it. 9 Purchases and I just placed order number 10 for their newest style. I own several collections from high end brands and Kiaura Eyewear are my favorites Hands Down!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great product, warranty and service

I bent the hinge on my Kiaura glasses while biking (took a bit of "header". Fortunately not seriously injured.) It was impressive the hinge didn't snap. I didn't want to put too much stress on the hinge in trying to bend it back and decided to order a new pair. I mentioned the accident when I ordered a new pair and the Kiaura rep advised of the "Replacement" guarantee and was more than helpful in getting them shipped. Great sunglasses, an awesome warranty and outstanding customer service!!!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

I own two pairs of the lautner xl…

I own two pairs of the lautner xl sunglasses and they are by far my favorite! I did have an issue with one of them breaking, and the company was absolutely amazing with handling the issue and getting me a new pair. Highly recommended.

June 25, 2025
Unprompted review

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