Kiavi Reviews 

It has been an absolute pleasure working with the Draw team at Kiavi. I was pleasantly surprised by how seamless and efficient the entire draw process is. A special shoutout to Jackie Bracale, who was extremely helpful and provided incredibly timely responses and feedback. Keep up the excellent customer service, Kiavi

Kiavi is great, their portal is really easy and transparent to navigate. But what made the whole experience is better and stress free was working with Justin Reyes. He really made the whole process significantly seamless and stress free. I did not have to worry because Justin was on top of everything! Could not say enough about Kiavi and especially Justin. I only want him working in my deals! 10/10 for Justin

I’ve worked on a lot of real estate transactions over the years, and Zak Marra and the team at Kiavi were excellent. The process was efficient, communication was clear, and we closed our investment property extremely quickly with no surprises or last-minute issues. In this business, execution matters, and Zak delivered exactly as promised. Highly recommend him and Kiavi to other real estate investors.

From the moment I initiated the process of the loan, I was being helped in each step till it was done and closed. Neil was my point of contact and he was very helpful.

Kiava is a nightmare to deal with. They delayed my settlement 3 times. The loan processor didn't know what he was doing. He kept asking for docs that were sent a week prior. The delay caused friction with the seller. I'm not using Kiavi again. Be aware that they don't honor their closing date. Furthermore, they will have you working with several people at once and none of them are on the same page half the time.

Smooth transaction and definitely a pleasure to work with!

My draw experience is spot on. The draw team, especially Nicolas Canino, is very helpful and responsive. Questions are answered and due diligence is provided.

My first dealing was with Payton. Payton was phenomenal. He was always ready to help and was able to secure a loan for my flip. After Payton came Clay. Clay also was always ready to help me. I have nothing but good things to say about Kiavi and Payton and Clay.

Excellent service. Valeria Merlos DIF a great Job helping through out the refinance process.

Jackie and the entire team has made this process a breeze so far. Typically I've been just a cash buyer in the past but they offer a great alternative

We use Kiavi exclusively to fund our real estate projects. Nic on the draws team makes sure our funds are delivered on time keeping our projects moving forward.
Over the whole team at Kiavi are wonderful to work with.

The Company worked with me through out the whole process and help me in every situation. Nic Canino from the draw department is very knowledgeable, helpful, communicates well, and responds very quickly to my email. Bery, very helpful.

Update 11/1

Loan maturity date has arrived and despite their response to my initial review stating the importance of communication to them, they have not responded to my many attempts to discuss my loan. Im not sure what justification they might have for such disrespect?

Update 10/29

TDFI (state regulatory body)
Complaint File Number:
1511269490

CFPB (national regulatory body) complaint number:
261029-40573148

One response 2 days ago saying my loan specialist would contact me. Nothing.

Update 10/26

Now the loan is again approaching maturity, but they won't even respond to my attempts to communicate. This company lacks integrity and basic decency.

I'm simply going to add the final email of the string and it pretty much explains their lack of common sense, customer service, or anything resembling a desire to help their clients. They chose not to take their fee out of the funds they had that were due to me even though the amounts were almost identical. They required me to submit the fee in full, for them to send me nearly the exact amount. Their excuse? the amount will change depending on when its paid. Apparently this finance company was stumped by making that determination of the interest due on the day I authorized the funds to go to that fee. Not a great thing to hear from a company who's whole existence is about calculating interest.

""So you and Kiavi are happy to see this thing fall apart over a $2400 extension fee while you hold $2500 of the hold back funds, which are technically mine already, because of your own technicality and your inability to think rationally. Ok then. Trust Pilot, CFPB, and NMLS will be copied on this email string. Maybe you are technically within your rights, but it's both terrible customer service and wasteful spending, not to mention stupid and I would venture to say cruel. So what happens when you don't get your extension fees by the 20th? I would tell you how I thought the draw would be here by now and enable me to pay the extension fee, but you don't care. I must tell you this treatment borders on abusive and makes me wonder if it's not being done for some other purpose? That is a decision I will leave to the regulatory bodies and the general public. So, I will withdraw my request for an extension and pay the default interest until the property is sold. I will be sending it via US mail daily, Sorry, that's my policy. Thankfully, as you have already mentioned, it means we will not be working together in the future. But, why should I give you a cent more than I have to legally, when you are clearly incapable of rational thought or any level of customer service. It doesn't matter how nicely you tell me to consume human excrement, it all means the same thing. Oh, I also expect my draw to be sent to me immediately as I will be paying interest on it everyday. You really should consider being more like a human being and less like a machine.

Your with all due respect, which is no longer much,

Awesome guys at Kiavi! they alway make the process smooth and easy to work with.
Thanks JP and Zak for all your help on this!!!
Lets do it Again!!!

While I am no stranger to investing in real estate, I had never used a hard money lender before. In fact, I was a bit intimidated by the whole idea!

A trusted friend told me about Kiavi and how easy they made it to fund real estate deals. Kiavi’s live weekly “About Us” Zoom meetings were especially helpful because they gave me the opportunity to ask questions and address concerns before taking the plunge. That’s where I was first introduced to Nathan Parente.

From the very beginning, Nate made the process incredibly easy.

It was free to open an account and test the waters, which gave me the opportunity to learn without feeling pressured. I was genuinely impressed by the personal attention Nate gave to our small project. He made me feel as though I were his only client.

Nate provided a complete hand-holding style experience throughout the process, patiently answering questions, explaining each step, and giving me the confidence to move forward.

Because of his guidance, I now feel much more comfortable making offers on properties knowing that I have a reliable financing resource behind me and that a successful outcome is within reach.

If you are a real estate investor who has been hesitant to explore hard money lending, I highly recommend reaching out to Nathan Parente. His knowledge, responsiveness, and genuine commitment to helping his clients made all the difference for me.

Five stars all the way! ⭐⭐⭐⭐⭐

As an appraiser, I will never work for them again.

Both times were revision after revision on nit picking stuff - a Dollar General a mile down th eroad, etc.

Both appraisals took over a month.

Never agin!

Insanely smooth experience and super easy to work with. Best hard money lender experience out of many that I have worked with in the past! I have closed deals with them in as quick as 1 week with same day draws - unheard of in this industry! But not only are they quick but they are also very thorough in their legal due diligence which is very important balance. 100% financing also can’t be beat with their low rates. 10/10 experience and if ur not using them, ur missing out!

Very smooth expirience, Highly recomended

Maria is the absolute best! 2 times in a row we had to put deals together for super fast closings! She made it happen so that both deals closed right on time! Amazing experience and I highly recommend!

Alex Caddo was over my Bridge and Flip loan and was absolutely wonderful to work with!
The team behind her was equally communicative and pleasant to work with.
I will absolutely be working with them again on all future Bridge and Flip projects.
Also, Alex was by the phone and always ready to help as we negotiated and weighed other properties before going with this one.
I would recommend Kiavi full heartedly to anyone looking for Hard Money Loans (A+)