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Kiavi Reviews 

799
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing exceptional support, maintaining clear and consistent communication, and always demonstrating a professional attitude throughout the entire borrowing process. People note that transactions move remarkably quickly, making property purchases highly efficient, smooth, and completely stress-free from start to finish. However, some customers also noted significant challenges with the underwriting team, mentioning frustrating delays and disorganized communication when processing required documents and approvals. A few reviewers experienced slow responses, unhelpful interactions, and difficulties when trying to resolve unexpected issues or obstacles with their files.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting team members who are wonderful to... See more

Service

Reviewers highlight positive aspects of service, noting that the loan approval and underwriting process moves... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive, helpful staff... See more

User experience

Customers had positive experiences with user experience, highlighting an efficient, professional, and... See more

Response time

People report positive experiences with response time, frequently praising staff members for providing timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kirstin at Kiavi has been outstanding. In the past 12 months alone, I've closed over $5 million in loans with her support. She is incredibly on top of every detail, always meets timelines, and is extr... See more

Company replied

Rated 5 out of 5 stars

Restee Ceballos was amazing! She was very on top of everything, responsive, and friendly. The portal website was easy to navigate as well and it was helpful that you all had the insurance vendor, loan... See more

Rated 5 out of 5 stars

We use Kiavi exclusively to fund our real estate projects. Nic on the draws team makes sure our funds are delivered on time keeping our projects moving forward. Over the whole team at Kiavi are wonde... See more

Company replied

Rated 5 out of 5 stars

Nilabjo Chakraborty, was awesome in every way. He was supportive, consistent, and able to push through obstacle with his knowledge and professionalism. He never doubted the mission treated as if... See more

Company replied


Company details

  1. Mortgage Lender
  2. also in
  3. Alternative Financial Service
  4. Non-Bank Financial Service

Written by the company

With more than $30 billion in loans funded since its 2013 founding as LendingHome, Kiavi, a Figure Technology Solutions company, is one of the nation's largest non-bank lenders to real estate investors (REIs). Kiavi harnesses the power of data and technology to offer investors a simpler, more reliable, and faster way to access the capital they need to scale their businesses. Its platform lets borrowers price, apply for, and manage bridge, DSCR rental, and new construction loans, with draw and inspection built into the underwriting system. Today, Kiavi is committed to helping investors revitalize the approximately $25 trillion of aging U.S. housing stock, creating move-in-ready homes and rental housing for communities nationwide. For more information, visit www.kiavi.com. NMLS ID #1125207.

Need capital to fund your next investment property?

Written by the company

Trusted by over 12,000+ real estate investors nationwide, Kiavi provides reliable capital without the typical hassles.
Kiavi is a leading lender for residential real estate investors with flexible loan options, including: Fix and Flip / Bridge, DSCR Rental, Rental Portfolio, and Cash-Out Finance programs.

Low Fix and Flip Rates and Closes in as Few as 10 Days!

Low Fix and Flip Rates and Closes in as Few as 10 Days!

Low Fix and Flip Rates and Closes in as Few as 10 Days!
Waiting on slow and time-consuming funding is a thing of the past. Our technology platform puts the power directly into real estate investors’ hands. Apply for hard money loans, get visibility into the process, and receive funding more quickly. We make applying for financing for your investment properties easy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

799 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(799)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

one of the best lending process i have…

one of the best lending process i have seen. The team that helped me Hailee and Ashley were super great. got everything done in timely manner, was responsive and helpful answering all my questions. cant wait to do more business with Kiavi

December 1, 2025
Rated 5 out of 5 stars

Great experience working with Kiavi

Great experience working with Kiavi, especially Tyler Rivers and Tammy Richards. They communicated clearly, stayed on top of every step, and made the entire closing process smooth and efficient. Tyler followed up, explained everything in detail, and made sure I always knew what to expect. Tammy handled the loan estimate and documents quickly and professionally.

Very happy with the service and would definitely work with them again on future projects!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Experience and a quick close

I had a great experience with Kiavi and the team. They were detailed, quick, super proactive and efficient. They were able to check in with me, when I was not engaging and completing task as needed. I will use them again. Great service!

November 18, 2025
Rated 5 out of 5 stars

My experience with Kiavi was excellent…

My experience with Kiavi was excellent from start to finish. The communication throughout the entire process was clear, consistent, and incredibly helpful. Everything moved smoothly, just as promised, and the ease of the process made the entire transaction stress-free. I’m very happy with the results and would absolutely work with Kiavi again.

November 24, 2025
Rated 5 out of 5 stars

I made a review that day I missed the…

I made a review that day I missed the flight I was frustrated and I left bad review but later realized they really helped me resolve the issue and I was offered refund i recommend this company to everyone who wants to travel

August 25, 2025
Rated 4 out of 5 stars

The communication and timeliness of the…

The communication and timeliness of the process was better than I expected. As a beginner I gained more confidence. Thanks to Dylan Miceli for his help and support through the process.

November 19, 2025
Rated 5 out of 5 stars

Restee Ceballos was amazing

Restee Ceballos was amazing! She was very on top of everything, responsive, and friendly. The portal website was easy to navigate as well and it was helpful that you all had the insurance vendor, loan estimates & everything easily accessible. Will def use again! Hopefully the draws are easy to navigate too.

November 17, 2025
Rated 3 out of 5 stars

it got done so that's the main thing

it got done so that's the main thing. I didn't have one main person handling my deal like in a regular loan. Each one handled a different aspect which when explained to me who did what was unclear. When i had questions on the day of settlement, which in Maryland is a drop dead date, time of the essence after which date we're out of contract & need an extension or they could sell it to someone else, i couldn't get in touch with anyone and when I finally did they said that wasn't their department and said he knew nothing about how the fixup money was handled. So I was signing cold, having no explanation or a copy of the agreement i had to sign with no review.
Honestly i thought who i thought was my main contact was an AI. Just no human communication skills.
This was my first deal using u so now I pretty much know how it works. But in future deals I would still like to know who i contact with questions. In the flipping game there is not much time if u want to be competitive so responsiveness is paramount, thanks for the money cause my mother said it doesn't grow on trees & then I found the Exotic Kiavi Tree.

November 17, 2025
Rated 5 out of 5 stars

Hailee was incredible

Hailee was incredible. She walked me through and helped me check all the boxes as we went on this journey. I have sang her praises to everyone I've come across

October 27, 2025
Rated 1 out of 5 stars

Dumpster Fire.....

We are full-time investors and work with lenders constantly. We assumed that working directly with a direct lender would streamline the process, but it turned out to be the opposite. This has been the single most frustrating and drawn-out loan experience we’ve ever encountered.

We closed three loans with you at the same time, yet instead of assigning them to one point of contact, they were handled by three different coordinators. Each one requested different documents, many of them multiple times, and now one coordinator is questioning the notarization of a document—despite all documents being notarized together by the same notary in the same session.

Based on this experience, we will not work directly with your team again. There is zero chance we would repeat this process.

November 10, 2025

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