I ordered four Kichler fans that were advertised to come with lighting kits. When I received the fans, the lighting kits were not included. I contacted customer service and was told I could purchase t... See more
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We bought three outside Barrie pedestal lights which weren’t cheap. After just over two years the light fitting screws are badly rusty & corroded and breaking away from the fitting. After contacting t... See more
I have ordered a relpacement fixture to replace a 20 year old one that broke. I can not complain about 20 years of service. In fact I ordered another Kich'r fixture because off the excellent service.... See more
I ordered three outdoor lights and only received one. The website promised 2 day shipping for 2 of the lights that I’ve been waiting to receive for 7 days now. The order number shows shipped but there... See more
Company details
Information provided by various external sources
1StopLighting/Kichler Lighting Experts was launched in 2001 by a close knit group of friends with the vision of innovating the shopping experience for lighting. Over the years, 1StopLighting has grown into a family of websites founded on the principle of adding value to everything we do. The company has evolved into one of the top internet retailers for lighting and home products. Our goal is to provide the highest overall value and shopping experience for our customers while providing the best customer service in the industry. We understand that the experience and interaction you have when shopping with us is just as important as the price you pay. That is why each of our customer service agents are ALA (American Lighting Association) trained and certified. Our management team has built a customer first culture and instilled it into each of our team members. We promise to take care of you! So, if a problem ever arises with your order, we will do everything in our power to make it right and have you leave with a smile.
Contact info
1333 Howe Avenue Ste. 211, 95826, Sacramento, United States
- 844-237-8477
- sales@1stoplighting.com
- kichlerlightingexperts.com
1.2
Bad
574 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Lightning fast delivery
A big box store that shall not be named couldn't get my oversized light to me until mid-August. I ordered the exact same light on Tuesday and it arrived on Friday. 2 day delivery. So impressed! Price was better too.
August 4, 2020
Unprompted review
I google for a 5inch lens and got 3…
I google for a 5inch lens and got 3 inch lens that was of no use.Because it was on close out it's not returnable.No where was a discription so as I googledi 5 inched Ithought that was what I was getting. 5 inches .not the case.very unhappy customer
August 4, 2020
Unprompted review
Website indicated that item was in…
Website indicated that item was in stock. After ordering and being billed, I was notified that item was on back-order and would Take more than Thirty (30) days to ship. Email also stated that could not be canceled for a refund. Very dissatisfied and have no idea when I will get the items I ordered, if I get them at all.
August 3, 2020
Unprompted review
Very easy
Very easy! Shipped so fast and everything came protected and in great condition.
August 3, 2020
Unprompted review
Site shows wrong color
The product we ordered was the wrong color even though the the photo online was the color we wanted.
August 3, 2020
Unprompted review
Excellent customer service
I called to check prices before I ordered and they lowered them on some of the items, very professional and helpful and very happy to get the lowest prices anywhere!
August 1, 2020
Unprompted review
everything came out great
everything came out great. will be ordering from you in the future. Thank you
July 6, 2020
Unprompted review
Beautiful Product Packed with Care
The chandelier is beautiful and exactly as expected. Extra care was taken to pack this product so that it arrived in impeccable condition.
July 5, 2020
Unprompted review
My order was supposed to be here a week…
My order was supposed to be here a week ago and still waiting
July 3, 2020
Unprompted review
No Life time warranty?
Life time warranty statement on the web site appears to be untrue. A Kichler under cabinet light had gone bad, and we bought a replacement with one from this dealer, and they have stated on their web site it includes a life time warranty. Now the replacement has gone bad and the company will not fix or replace the bad light.
July 2, 2020
Unprompted review
I believe I ordered two boxes of…
I believe I ordered two boxes of lights, and the order came promptly, but there was only one box. I hope I won’t be charged for two when I only received one.
July 1, 2020
Unprompted review
The lights came ASAP
The lights came ASAP and they were exactly what I was looking for. Installed, they look great, I need to order more. PS- the discount and fast shipping was a bonus!!! 5 Stars!!!
June 5, 2020
Unprompted review
Good service and great product
June 2, 2020
Unprompted review
Terrible Customer Service
I haven't received my order. It's over a week late. Multiple attempts to reach 1StopLighting have gone un-returned.
June 1, 2020
Unprompted review
Good price and quick delivery on…
Good price and quick delivery on hard-to-find bulbs for our under cabinet lighting.
June 1, 2020
Unprompted review
Said 2 day shipping
Said 2 day shipping. Product hasn’t left in over a week.
June 1, 2020
Unprompted review
my ceiling fan dish came in about 50…
my ceiling fan dish came in about 50 pieces
May 4, 2020
Unprompted review
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