Kick Plate Direct Reviews 

33
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Ordered and paid for a pre 9am delivery, as we needed the plates on site to fit. Unfortunately they did not arrive until 2pm, which is unacceptable. Lady on the phone tried to be helpful but did not... See more

Rated 1 out of 5 stars

The worst company for communicating and actually sending what you paid for. Absolute rip off. Do not use

Rated 5 out of 5 stars

Very happy with our purchase from kick plate direct - we’d tried local suppliers for off the shelf kick plates but if I’d known about this company before I could’ve saved myself hours of hunting and... See more

Rated 5 out of 5 stars

Remarkable customer service!! Jo and Lea replaced a couple of kick plates that the shipping company had damaged and did it incredibly fast. You don't normally see this kind of customer service these... See more

Company details

  1. Manufacturer

Information provided by various external sources

Welcome to Kick Plate Direct. We are here to make the ordering kick plates as easy and straightforward as possible. Our team takes great pride in the quality of our kick plates. We take a relentless approach towards continued innovation, striving to disrupt the market by supplying the best quality kick plates for our clients around the world. We take a unique approach, pairing the latest technology with traditional craftsmanship, and our attention to detail is second to none. We offer a wide range of kick plate materials, finishes, and sizes to choose from, from cost-effective options, such as aluminium, to contemporary finishes, such as stainless steel. We also offer premium aged and antique finishes that are delicately hand-finished to the highest of standards. Our hard-working staff is continuously thinking of new, creative ideas to streamline our operations and increase our efficiency. This commitment to innovation means that we can deliver your kick plates quickly while keeping our prices competitive and fair. We pride ourselves on our company values, and customer care is our paramount concern. This personal touch has enabled us to forge long-lasting relationships with our customers around the world. We take the time to listen to customer feedback, and we value your thoughts and suggestions as essential tools in our quest for continuous improvement. We are always adaptable to your needs, and so if we don't have the product that you require, we will endeavour to create it for you. We tackle custom kick plate requests with the creativity and customer service our clients have come to expect from our standard offerings, providing you with quality kick plates made to your unique specifications. We are incredibly proud that our ever-expanding worldwide client base trusts us with their kick plate needs. We are grateful to work closely with a roster of diverse clients, including the world's leading architects, residential renovation customers, and multinational organizations undertaking large-scale projects. We like to think of our Kick Plate Direct team as one big family, and this commitment to our positive corporate culture is why our staff members stay with us for so many years. To us, it's essential to have a happy and experienced team to provide exemplary customer service and support our clients' projects. So, if you need any of our door protection plates, please don't hesitate to reach out to our friendly and helpful staff by phone, email, or live chat. We will answer your questions, field your requests, and provide suggestions about the best kick plates for your project.


Contact info

3.7

Average

TrustScore 3.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(33)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great response

Great response. Great looking product. I was impressed by the quick turn around. Lynn was very polite and keep me updated on the project progress and arrival date. I was not disappointed.

August 26, 2021
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service. I’m a repeat customer at Kick Plate Direct, and I have always found them to provide great products and at great speed and cost.
Thoroughly recommend.

August 12, 2021
Unprompted review
Rated 2 out of 5 stars

Order delivered late and poor communication

I placed and order twice and both times they were delivered later than ETA date. The worst is that they are poor in communication internally and to customers.i had to chase up my order.
I had to ask for postage refund as my last order was over a week late.

April 13, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with our purchase from kick…

Very happy with our purchase from kick plate direct - we’d tried local suppliers for off the shelf kick plates but if I’d known about this company before I could’ve saved myself hours of hunting and travelling round .
Lead time was around a week for made to
Measure kick plates but they arrived well packaged and blemish free so happy days.

September 16, 2020
Unprompted review
Rated 5 out of 5 stars

I have been receiving packages…

I have been receiving packages delivered by couriers for many years. Frequently, they are not adequately packaged.
My recent package from KickPlate was delivered in good time, a good price, and packaged better and more efficienltly than anyone I have dealt with.
Well done!
Denis Gibney

June 8, 2020
Unprompted review
Rated 3 out of 5 stars

Poor service from Kick Plate Direct

Ordered £340 worth of Brass finger and Door kick plates 20/10/2019. products arrived without the brass fixing screws (as advertised). Contacted customer services 31/10/2019 and was informed that 'someone' in the warehouse would 'sort out' the screws for me. Contacted them again 5/11/2019 and was told that the warehouse would sort it out for me 'soonest', Have not heard from them again or received the screws - do not want to fork out on 112 brass screws, so still waiting.

November 13, 2019
Unprompted review
Kick Plate Direct logo

Reply from Kick Plate Direct

Hello Harry,

I’m sorry you’ve have this experience with us. I can assure you this isn’t normal for us.

I have arranged a box of screws to be shipped out to you on the carrier for delivery tomorrow.

I’ll track the parcel to make sure there’s no further problems.

If there’s anything else you need please let me know & we hope to hear from you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look