Kickr Reviews 164

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the selection of games available and find the platform easy to navigate. Some customers have had positive interactions with customer service, describing them as polite, fast, and helpful, especially when resolving issues like account verification or payment processing. However, a significant number of people have expressed dissatisfaction with the redemption and payment processes, citing issues with bank statement acceptance, delayed withdrawals, and unresponsiveness from customer service regarding these matters. Some reviewers also mentioned concerns about the fairness of game payouts and the requirement for extensive financial documentation for verification.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team for being... See more

Product

People report ambiguous experiences with product. Some customers praise the great selection of games, daily... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues like delayed payouts, unfulfilled... See more

Website

Reviewers highlight ambiguous aspects of the website. While some customers appreciate the site's look and... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers express frustration... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was very excited while playing and loved all the games, but unfortunately when trying to redeem it wouldn’t let me . I assumed it’s because my bank verification failed due to my statement not havi... See more

Rated 3 out of 5 stars

I would have given all 5 stars cause the games are great. But the redemption process and the customer service is not right. I'm waiting on my redemption of a gift card still. Smh.

Company replied

Rated 3 out of 5 stars

Update #3 I did receive my redemption 10/10/2025. A little disappointed in the process that I had to go through, hopefully I don't have to go through this on my next redemption. Update #2 My... See more

Company replied


Company details

  1. Casino

Written by the company

Unleash your play with America’s #1 Social Sports & Casino Game! Play for Free, Play for Fun, and Play to Win! Hey there! We’re Kickr, your go-to social sports and casino game, proudly serving players across most states in the U.S. As a leading sweepstakes operator, we bring you the thrill of casino games and sports, all with a chance to redeem amazing prizes. And guess what? You can do it all for free! What makes Kickr the ultimate choice? We’re all about fun, engagement, and keeping things responsible. Dive into our exciting world where you can spin the reels in Slots, double down in Blackjack, or show off your poker face in a variety of Poker games. Feeling competitive? Our dynamic leaderboards for both sports and casino games are waiting for you! Plus, we make sure everyone can join the action with free Bits and Bucks every day just for logging in. And don’t forget our generous signup offers to get you started on the right foot! At Kickr, we keep things transparent and player-focused. No purchase is necessary to enjoy everything we offer. Ready to join the fun? Sign up today and become part of the Kickr community! Better yet, there’s more on the way! Keep an eye out for our upcoming Sports games, plus new games like Baccarat and Keno, and soon, you’ll even be able to redeem your prizes for cash. Let’s play!


Contact info

3.2

Average

TrustScore 3 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Company is what it advertised

Company is what it advertised. I got free money to play with and two hours later 8 tried cashing out. Followed two steps and three days later received the cash on my debit card. I highly recommend this site. Great game selection and honest people. Great job kiker.com

November 3, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hi Brad,

Thank you for sharing your experience with Kickr with us and the community. Our product team loved reading about your experience and was delighted that everything went smoothly for you.

We hope you enjoy the holiday season.

All the best,

The Kickr Team


Rated 1 out of 5 stars

Played cam carter and the cursed caves…

Played cam carter and the cursed caves scratch off ticket and clearly won on the game 3 it was 2 gold coins and a wild, was 100 didnt pay have screen shotto prove it as well. Ref: 675e99437b16e53dbcee7875 will update review update so they played it off like a wild isn't a wild it's just a symbol. A wild is a wild.

December 14, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hi Jj Spurlock,

I appreciate you are disappointed with the situation; the game rules clearly state, "Match 3 symbols in each row to win a prize", and then display what those symbols are. Wilds are just a symbol in the Boldplay scratch games, as we explained in our correspondence.

Thanks for taking the time to leave a review of our games.

All the best,

The Kickr Team


Rated 1 out of 5 stars

So starting out i really did like this…

So starting out i really did like this website it has alot of great games and easy deposit methods among other things. I had already verified and redeemed a $100 visa gift card with minimal issues. I play online regurly so i deposit regularly to play with the peace of mind that i will be able to redeem. I finally hit $1000 bucks and redeem….. shortly after i recieve an e mail stating that they need documentation of my w2s, pay stubs, 1099, and not sure what else. Fine i tried sending all that in but when i would push submit it kept saying failed. I let kickr support know that was going on with screenshots and never got a response. So i thought ok wait till tomorrow maybe they’ll respond tomorrow….. 3 days later nothing and by this time i got another $3900 bucks in my acct!! Never got an answer, acct redemptions were locked and just lost out on everything including all my deposits. This really ruined playing online for me. Thanks kickr! A bunch of thieves if you ask me!

December 6, 2024
Unprompted review
Kickr logo

Reply from Kickr

HI German,

Sorry, your redemption process wasn't a great experience.

We contacted you before your wins to ask for additional information. As we explained in our correspondence, when you meet or exceed certain thresholds, we are required to obtain further documentation.

We apologize for any inconvenience the process has caused you. We did not intend to make it difficult or unappealing, especially since it has turned you off social gaming.

If you contact our customer support team to discuss your account, we would like your feedback on what we could improve.

All the best,

The Kickr Team



Rated 5 out of 5 stars

Great variety of games

Great variety of games. Loving the original games too. The leaderboard events are pretty cool, managed to get 2nd place in one of them. Pretty fast redemption time. Don't know what "Leagues" is yet but looks like some VIP system, so I am hoping that gets implemented soon because right now it just says it will return.

December 6, 2024
Kickr logo

Reply from Kickr

Hi X Chen,

Thanks for the fantastic review, and congratulations on your recent leaderboard ranking.

It has taken us longer than expected to prepare our leagues, but we are nearly there. Kickr's leagues is a levelling system in which your play adds to your league score. The higher the league, the higher the rewards.

Thanks again for the positive feedback,

All the best,

The Kickr Team

Rated 1 out of 5 stars

Garbage site

I’ve used almost all the online casinos, and this is hands down the worst. Do not waste your money. go to Modo or Stake
I’ve lost hundreds of dollars on this scam of a site.

December 5, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hi Brandon,

Thanks for taking the time to leave a review. We are sorry to hear that you haven't enjoyed our site.

We'd love to hear about your experience so we can resolve any issues you have with us. Reach out to our support team; they are there to help.

All the best,

The Kickr Team

Rated 1 out of 5 stars

JUST WASTED OVER 100 HUNDRED DOLLARS ON…

JUST WASTED OVER 100 HUNDRED DOLLARS ON THIS SITE, NOT ONE BIG WIN, WITH .10 AND .20 CENTS SPINS THIS SITES SUCKS UNLESS YOU LIKE TO LOSE, SPIN LOSE SPIN LOSE NEVER A SCATTER OR BONUS AND IF BY SOME MIRACLE YOU DID HIT ONE YOU WILL NOT WIN ANYTHING, PITIFUL WORTHLESS SITE DO NOT WASTE YOUR MONEY AND ALSO NO DECENT GAMES LIKE OTHER REPUTABLE SITES.

November 28, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hey Robert,

Wow, you're not really a fan of social casinos. You've left lots of 1-star reviews. I'm not sure we can say anything that the other social casinos haven't already.


We do offer a wide variety of games with different volatility levels, and we are sure there is a game for everyone on our site. We are sorry to see you didn't enjoy your time with us.

We appreciate you taking the time to leave a review. Thanks for giving us a try.

All the best,
Kickr



Rated 1 out of 5 stars

Horrible experience

Redeemed a $50 Google Play gift card that got my account locked from using my Google Play balance. I contacted their support and they gave a generic reply about VISA giftcards for some reason. I tried to clarify that it was not even a VISA giftcard, but a Google Play card and they have not responded for over 2 weeks. Now my entire Google Play balance is locked and unusable. Do not trust this company.

November 12, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hi Shayne,

I apologize for the confusion about your redemption. Having reviewed your account I can clearly see it is a Google gift card and not a VISA gift card.

Our team will contact you directly to help resolve the issue you are experiencing.

Please accept our apologies. Redeeming your prize should be the best part of your experience, not the worst part.

Look out for our email.

All the best,
Kickr

Rated 1 out of 5 stars

I hate giving these terrible reviews

I hate giving these terrible reviews, but just when I thought that the social thing couldn’t get worse with the sweepstakes casinos along comes Kickr sweepstakes Casino. This one is awful on the RTP. I played through $28 in about five minutes on $.20 spins. Largest win was two dollars. No bonuses, not even two symbols to the bonus. I find that to be a joke. Any other wins were two cents and four cents. Lame gameplay that’s all I have to say about that. Avoid them they are new and they are terrible. Good luck out there!

November 24, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hi J.D.

All the games we offer have different RTPs and volatility, so there is a large variety. It really depends on what you are after.

We have some great slow and steady games like Epic Joker and The Great Pigsby, or if you're looking for something a little more exciting Snoops High Rollers or Diamond Explosion Patriots can get your heart racing. Sorry to see you didn't find one you enjoyed.

All the best,

Kickr

Rated 1 out of 5 stars

cash redemptions

You can only make cash redemptions in $200, $500, and $1000 increments! So if you have $250 you better lose $50 to redeem $200, or hope to turn that $250 into $500 to redeem! Odds are always against you!

November 8, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hi JC,

Thanks for the feedback. I'm not sure the 1 star was warranted, but we've taken your feedback on board.

Did you at least enjoy the games or play in any of our tournaments?

Reach out to our customer support team; we'd like more honest feedback.

All the best,

Kickr

Rated 1 out of 5 stars

SSN Required? No Live Chat? Signup Takes Hours!?

Signed up on their website two hours ago. They state on their website that it takes less than 5 minutes to get verified and start playing. Not only did they require more information (social security number, driver's license, etc.) than any other online casino, but they also take way longer to get setup. It's now been 4 hours and I still can't play. To make matters worse, they have no live chat option. I submitted an email over an hour ago and have received no response yet. We'll see how it goes, but this isn't looking to promising.

UPDATE: After waiting 8 hours, I finally received a response from their support team. I was expecting a, "Hey, we're so sorry for the delay and inconvenience, but let's get you taken care of." But no.. instead they accused me of being a criminal, doing money laundering, fraudulent activities, etc. What?!?? First off, that doesn't describe me at all. I'm not a criminal. I'm literally an English teacher lol. Second of all, you're a scammy sweepstakes "casino" website. You're literally the definition of scammy. Your service is taking people's money and delivering frustration and disappointment. This is funny. Okay.. I'm glad they did this now instead of when I try to cash out.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Recently I had an issue verifying my…

Recently I had an issue verifying my account and needed assistance. Customer service got back to me so fast and solved my issue just as fast!!

September 18, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hey Latoyla, thanks for the great feedback. We'll pass it on to Colin and Will. They are doing a great job.

Rated 4 out of 5 stars

Is nice slot game

Is nice slot game

September 19, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hi Miguel,

We are glad you like our games. We are always trying hard to get the best for our players.

Thanks for the review.

Kickr

Rated 2 out of 5 stars

This is hands down one of the best…

This is hands down one of the best online casinos I've played. They have excellent customer service. Lots of games to choose from as well
Still have not won bc they make it so hard to cash out. Why I took it 2 🌟

August 31, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hi Laura, we are really glad you've been enjoying Kickr. Our CS team is doing a bang-up job, and we are glad you noticed.

Rated 1 out of 5 stars

The company stayed it is free to play…

The company stated it is free to play the game and that you can receive free bucks by sending in a request by post. The company stated that they treat customers sending a request by post equally as a customer purchasing a packages and receiving free bucks because of the purchase of the package. The company has not treated me equally as a paid package customer because they limit the amount of bucks credited to my player account. The company has credited 2 mail in request by post bi weekly to a max of 8 mail in request by post equaling a max of 32 bucks at once. Packages on the website total more than 32 bucks. You can purchase a package of 199.99 and receive 205 bucks instantly for doing so. The companies has told me they intentionally limit how many mail in request posted to my player account as they limit all mail in request by post to make it fair for all mail in request players. This in itself shows they have not treated me equally as a paid entrant into their sweepstakes.Date of occurrence is 7/23 and 8/12. I have emails and screenshots that verify the information given.I contacted the company in regard to these unfair business practices as laid out in their terms on their website and it has been over 30 days with no reply.

August 11, 2024
Unprompted review
Rated 3 out of 5 stars

It was better with there was hourly…

It was better with there was hourly drip as well. They also removed black jack cause they can't hang. Really liked this place better a month ago. Also the raised minimum bets on the last table game standing is just gross.

September 16, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hi there,

Thanks for the feedback. We appreciate not everyone would be happy with our changes. We are constantly updating our games and releasing new ones. Blackjack will be back at some stage, but in the meantime, we have released Keno and Baccarat.

Hopefully, we can win you over with excellent customer support and fast prize redemptions.

Thanks for taking the time to review us.

The Kickr Team.

Rated 5 out of 5 stars

Great platform full of big wins the…

Great platform full of big wins the easy to use and easy to redeem great experience

Username- brentbarrett80

September 15, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hey brentbarrett80,

Hopefully, you got among those big wins, too. We are glad to hear your redemption process was easy to use. It's nice when things just work.

Thanks for the review,

Kickr

Rated 5 out of 5 stars

Recently kickr made changes and now…

Recently kickr made changes and now does cash redemptions. Getting verified was easy peasy! And you get a daily login bonus. Plus they constantly do social media competitions for us to participate and win free bucks!

September 16, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hi Janette,

We are super happy to hear you had a good onboarding process. We know we ask for a lot, but it means we only have the best players in our community.

We like giving things away, and we are always free to play. We have daily logins, social comps, leaderboards, and mail-ins. It's great to see you involved across all parts of Kickr.

We loved the 5-star review.

Kickr

Rated 5 out of 5 stars

Solid site

Solid site, good free daily bonus, responsive customer service, easy verifications. Can't ask for much more form an online casino.

September 17, 2024
Unprompted review
Kickr logo

Reply from Kickr

Cheers, implosive.

We aim to be rock solid and not buckle under pressure.

Thanks for taking the time to review us.

Rated 4 out of 5 stars

Signed up with kickr love the table…

Signed up with kickr love the table games, kickr is super easy to redeem gift cards and you get them pretty quickly. I wish they bring back blackjack.

Stevencnguyen

September 17, 2024
Unprompted review
Kickr logo

Reply from Kickr

Hey Stevencnguyen,

Thanks for the feedback. We like to get prizes out to our players as soon as possible.

Blackjack will be back at some stage, but we recently released Keno and Baccarat, which might fill the gap until it returns.

Cheers for the review.

The Kickr Team

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