Kicksown Reviews 99

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process straightforward and appreciate the quality of the products received, often noting that items arrive in excellent condition. Many also highlight the responsiveness of customer service, especially through platforms like Instagram, and some are pleased with the inclusion of extra goodies or gifts with their orders. However, some people were dissatisfied with the delivery service, experiencing significant delays or issues with tracking information. There are also concerns regarding customer service, with some reporting unhelpful responses, difficulties with returns or exchanges, and even instances where orders were never received or refunds were delayed. A few customers also mentioned receiving damaged items or products with quality issues, such as peeling paint or broken stitching, and felt that the company did not take responsibility for these defects.

What people talk about most

Product

Customers had ambiguous experiences with product quality. While some reviewers praised the authenticity, good... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

Order

Users describe ambiguous interactions with order. While some customers praise fast shipping, receiving orders... See more

Quality

Consumers find quality to be ambiguous. While some reviewers praise the excellent quality of products, noting... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise the excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shoes arrived in but they got my pair of socks order wrong. This makes me worry if they get the shoe order wrong next time because it takes a lot of time for the order to arrive. Plus, I dont know if... See more

Rated 5 out of 5 stars

Wasn't sure about ordering from here, but it was good. Delivery took 2 weeks, good communication was able to track package all the way. And the boots for my daughter she loves

Rated 5 out of 5 stars

Quick and very affordable shipping for where it’s being sent from, compared to most other companies selling same products. Shoes are authentic and priced right!


Company details

  1. Shoe Store

Written by the company

KICKS OWN is an online platform that caters to sneaker enthusiasts and collectors, offering a wide range of premium sneaker brands. Established in 2023, this website has quickly become a go-to destination for those seeking the latest and most sought-after releases in the sneaker world. With a specialized focus on sneakers, KICKS OWN curates an impressive selection of brands known for their quality, style, and exclusivity. From iconic classics to limited-edition collaborations, the website provides a diverse range of options to suit every sneaker lover's taste.


Contact info

3.6

Average

TrustScore 3.5 out of 5

99 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Legit shoes

I mean evrything was prety much good like i wrote an email becayse ii saw they were not traveling with the package for almost a weeek and they asnwwered quicly. The single thing bad was that the box was a bit damaged but just slightly.

November 24, 2024
Rated 5 out of 5 stars

My first time buying at kicksown

A month ago I was looking for basketball shoes but it was a Chinese brand and not in my country. So I decided to take a look at kicksown and it had such a variety of shoes and colorways. I'm glad I found kicksown and I would definitely buy again. The shipping was quite fast. It took 3 weeks to ship from Shanghai to indonesia. Product was in great condition and nothing scratched or damaged except for the box but the shoes were fine. Definitely recommend

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

So I did purchase a few items within…

So I did purchase a few items within the last months and still happy I found out about kicksown! Loved the support, they even drew attention to different sizing models of the brands and changed my order, which I really liked! Will surely order again in the future!! :)

November 9, 2024
Rated 5 out of 5 stars

Very Happy

I just received my purchase of the LiNing Jimmy Butler 2’s in the Miami Nights colourway. Shipping took around 3-4 weeks to Canada. I was worried about having to pay an expensive duty fee, but I ended up not having to pay anything. Overall a great shoe and great service. Will for sure be ordering from here again.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Very trustworthy

Very trustworthy. Nothing less then praise for this website who ticks all the boxes. I normally don’t take the time to write a review but after 5+ orders I have enough good experiences to do so. I can also compare this website to others.

First of all I appreciate the good and kind way of communicating and personal service when it comes to shipments, suggestions and addition product info. They keep me updated on products and shipments, have a lot of items to choose from, search for items that meets my wishes and their pricing is in good balance.

And last but not least, they know how to value a regular customer. :-)

P.s even when there was a small error whit the shipment of one of the items that caused some delay it was taken good care of proactively and solved in a great way.

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Fake Shipping Information

I ordered shoes, had no updates for almost a month until they began asking me for feedback on my order. My tracking randomly updated, saying I received a package in the mailbox on the 12th, even though the package was too big to fit in. I had been checking every day, and the package hadn’t even reached America by then. I asked my entire family and my neighbors, and no one said they received any package.

I contacted USPS, and they told me the package was marked as delivered, however under a different name. They told me this is a scam, where they are able to falsify the tracking numbers. I was shown a picture of a package that looked nothing like what I ordered, under a different name and address but with the same tracking number.

NEVER order from here.

October 12, 2024
Unprompted review
Kicksown logo

Reply from Kicksown

Hello there, We apologize for the inconvenience you’ve experienced. Please provide your order number, and our customer service team will address your issue promptly.

Rated 2 out of 5 stars

Doesn't care about customer

Doesn't care about customer
P.S. If you strive to provide best service possible and committed to resolve any issues, then why you didn't even reply to my email?

August 21, 2024
Kicksown logo

Reply from Kicksown

Hello there, We are so sorry to hear that you feel this way. Your satisfaction is important to us, and we strive to provide the best service possible. We appreciate your feedback and are committed to resolving any issues.

Rated 5 out of 5 stars

Greatest experience ever

Greatest experience ever order four pairs of the Kai socks pay for premium shipping and my order came in 6 days to the US great company will be a loyal customer from now on also great customer service 🥰🥰🥰👍👍🤞🤞🤞

September 17, 2024
Unprompted review
Kicksown logo

Reply from Kicksown

thanks for your support!!🥰

Rated 5 out of 5 stars

Shipping was extremely fast

Shipping was extremely fast. Maybe 2 weeks to Colorado, USA. Will be making future shoe purchases from here. Got the 361° 5.0 Quick Pro and love them.

July 29, 2024
Kicksown logo

Reply from Kicksown

Thank you for your support! Our commitment to satisfying our customers is the driving force behind everything we do. 😉

Rated 5 out of 5 stars

Good

Got my shoe and a discount. Took about 2 weeks.

August 12, 2024
Unprompted review
Kicksown logo

Reply from Kicksown

thanks for your support!!🥰

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