Kicksta Reviews 625

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were unhappy with their experience overall. Many customers reported horrific service and customer service, finding it awful and unresponsive to their needs. People frequently mentioned issues with canceling subscriptions, with some being unable to cancel their free trials or yearly plans, and others having their requests ignored or facing difficulties with the cancellation process. Reviewers also expressed concerns about the social media growth methods, stating that the service's followers were sometimes removed by Instagram, which occasionally led to account issues. However, some people were satisfied with the service, reporting steady and organic growth of genuine followers who engaged with their content. These customers also praised the support service and found the targeting feature effective for finding people in their niche, leading to quality followers.

What people talk about most

Social media

Reviewers highlight ambiguous aspects of social media, with many expressing dissatisfaction regarding account... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing satisfaction and... See more

Customer service

Users describe negative interactions with customer service, with many reporting awful or horrific service and... See more

Subscription

Clients share negative opinions on subscription, with many reporting difficulties when trying to cancel their... See more

Cancellation

People report negative experiences with cancellation, with many reviewers finding it difficult to cancel... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrific service and customer service. Fake followers, and not adhering to their terms and conditions. DO NOT USE THIS COMPANY Gaslighting responses - every single time filled with lies and lack... See more

Company replied

Rated 1 out of 5 stars

Thinking about using Kicksta? Don't. Their "growth pod network" is just a bunch of low-effort Instagram accounts that are so obviously fake/bots that Instagram automatically removes 95% of them minute... See more

Company replied

Rated 1 out of 5 stars

Got the app because I wanted to grow my Instagram just like everybody else. two days later I didn’t see any improvement or cared about it anymore so i tried canceling my 7 day free subscription but... See more

Company replied

Rated 1 out of 5 stars

Free trial I tried their free trial just to find out they promote their website with with services they don't even offer. I tried out a free trial and they are refusing to cancel it and keep telling... See more

Company replied


Company details

  1. Social Media Agency
  2. Media Company

Written by the company

With over 8 years in service, Kicksta is the global leader in growing genuine Instagram audiences without spam, bots, or fake accounts.


Contact info

2.0

Poor

TrustScore 2 out of 5

625 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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2.0

All reviews

(625)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Completely scam

Completely scam. Do not trust these guys, nothing will improve on your Instagram channel. Communication is very poor and the system doesn't work.

March 20, 2023
Unprompted review
Rated 1 out of 5 stars

STAY WELL CLEAR

STAY WELL CLEAR
what an absolute nightmare this has been. I’ve ended up having to delete my account and start again as every week I’m bombarded with HUNDREDS of fake followers and this is after I have removed myself from their fake programme. They count themselves on being real followers. You get tons and tons of accounts that have been set up on the same day, all with no bio, no real names, no followers, yet accounts that’s follow 1000’s, and all have either 13 or 15 posts. The accounts are identical. They say this is their celebrity boost programme. So when you want out they said they will put you to a team that will do it manually however they don’t. Then when you want to cancel they remove you but it continues, it’s like you’re stuck in the system somewhere. Or if you want it then cancel anyway because each week it continues! Worst thing I’ve ever done as I’ve had to scrap and start again!! Seems to be no way of stopping it from Halle big and they are completely unaware it still happens. They email you back saying no it’s real IG end users that age following you haha. Pretty sure there’s no 300 people with all the same profile who decide to follow you 5 seconds apart. The whole thing is a con and when they have your details even though you have your password there’s nothing you can do about it

March 18, 2023
Unprompted review
Rated 1 out of 5 stars

If you are thinking of using Kicksta DONT

Guys please if you are reading this review, I promise it is 100% genuine - if you are thinking of trying Kicksta, DONT. If you want real followers, forget Kicksta. It is a scam. I read reviews and stuff and still went for it hoping it would help me. They first use an AI that keeps logging you out of your account to like random photos of people who most likely won’t follow you anyway. Then when that doesn’t work they sign you up for the “Influencer boost” and send hundreds of bots to follow you. I have hundreds of bots. They look like people but once you slick on the them you see that all pictures in their grid have been posted on the same date and have no likes or stories or any followers. Then I started getting empty bots that don’t even have profile pictures or grid photos and a bunch of numbers and letters in their names. It is a nightmare. I complained and they returned my money but the bots are still coming, and I am exhausted from deleting them. My engagement with my actual followers decreased and fell due to my account being plagued by the bots. It is a nightmare. Unfortunately this taught me a good lesson that there is no shortcut in growing your account. Also the worst part is that I noticed those bots in some of the influencer accounts I follow and wanted to do colabs with . That is a horrible scam because half their followers aren’t real.

February 28, 2023
Unprompted review
Rated 1 out of 5 stars

Attention!!🔴

Hi there,
Unfortunately I have a really bad experience with them.
I first tried the basic service Which should helps gain new followers based on your business maybe taking them from similar pages.
Unfortunately they weren't able to acces to my IG account. So after a week of troubles, technical issues and alert from Facebook, they asked me to try the VIP campaign.
That's the great deal for them because they didn't refund me.
I decided to test it because the company has a really good reviews.
And that's what I did.
I receive the number of followers they promised to me.
The issue is that most of them are fake profiles, starting spam my page, sending messages.
They are from the other part of the world so there is not potential customers at all.
A fake service to blame customers.
When I decided to quit any refund was allowed because they gave me the exact numbers of followers.
After some hours I opted out these followers started to unfollow.my page.
Funny, isn't it?
This review isn't for the company. I'm sure they are trying to do their best
This review is for all the people who are just putting money on their business, people who are just working.
Be careful colleagues
cheers

December 15, 2022
Rated 2 out of 5 stars

Negative experience.

I've got not a single follower from them for 5 days. So I cancelled the account and asked for the refund. Will see if they process it.

UPDATE
Added one more star for the refund processed.

January 2, 2023
Unprompted review
Kicksta logo

Reply from Kicksta

Hi Ivan,

Thanks for reaching out and providing more information on your account.

We are sorry that Kicksta did not meet your expectations. We have issued your refund and you should have received it by now.

If you would iike the tracking number for it, please email billing@kicksta.co and they will be able to help you out!

Cheers,
Kicksta Team

Rated 1 out of 5 stars

SCAM. Better stay away!

This is a scam. You set up the account and then nothing happens. You can wait for months for Kicksta to start working, and it will be charging your card in the meantime. When I contacted the customer support and asked to cancel my subscription they offered me to UPGRADE MY SUBSCRIPTION to the most expensive plan instead. This is simply hilarious. Stay away.

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

Kicksta is a real scam

Kicksta is a real scam !
I signed up at the beginning of November and there was no growth at all. I wrote to Customer support and they told me that there had been an issue with my Instagram profile but that it was solved. Throughout the month of November I did not get a single follower so I asked them what was going on and they gave a me a speech about techniques to improve my audience although that was something they should have done for me since I paid for growth. I had been exploring their famous Boost TSMA and while I was just reading the information I was charged with an additional fee for the alleged Boost that never happened. Be careful of this website and what you press. Do not ask for information or you might get billed without knowing it.
I wrote to them repeatedly and then they admitted that there had been a technical issue on their part and instead of offering me a refund they kept trying to convince me to switch plans always at my expenses. I insisted with the refund and they disappeared. I am a lawyer and exploring ways to start a legal action against them for misleading advertising and to recover damages. Watch out. It is a real scam. I can't believe I fell for it.

November 28, 2022
Unprompted review
Kicksta logo

Reply from Kicksta

Hi Monica,

Thanks for reaching out and providing more information on your account with us.

We have confirmed with our provider of the TSMA Boost (who is in charge of the fulfillment) that you should have received your followers for this month now. Can you please follow up with them if there are issues?

We apologize for all the confusion and back and forth with our team...as we understand that can be frustrating, especially during the holidays.

We have issued a refund for your payment to Kicksta in the meantime. Thank you for continuing to be in touch and we hope to get everything resolved for you ASAP.

Cheers,
Kicksta Team

Rated 1 out of 5 stars

FRAUD - Stay away!

1) You pay
2) You follow instructions to setup your account
3) Nothing happens
4) They answer "It's normal". "No prob". "Be patience".
5) After 15 days (14 is the money back period) they notify you there has been a tech issue so they need to reinstate.
6) Your IG account is suspended and IG notifies you that a blacklist IP tried to access your account.
7) You complain asking your money back. They ignore you and get back with an upgrade offer.
8) Your realize your got scammed.

STAY AWAY!

November 1, 2022
Rated 5 out of 5 stars

Excellent

Excellent, attentive service and fantastic growth and engagement strategy advice. Highly recommend

October 14, 2022
Unprompted review
Rated 5 out of 5 stars

Kicksta has been great

Kicksta has been great! I had an issue with my account and they were very responsive, fixed my issue right away and credited my account!

August 11, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. They take nearly the two week trial period to "connect to your account". They make their money off their incompetency. Better programs out there.

August 23, 2022
Rated 3 out of 5 stars

I'll give my honest opinion real review

I'll give my honest opinion. Hanah is very nice. I hate to say this but you guys need real honest verified reviews. The positive ones seem too good to be true but I don't necessarily believe all the negative ones. My experience was the setup was fine but no movement for almost a week or so to be told my IG had the wrong password. My password was never wrong. Long delays caused me to cancel. The late-night responses were just weird. I don't have a problem with it but it can cause issues with other people having someone email them close to midnight. If you want better social proof to grow kicksta get a video review software, that way we know the reviews are legitimate. ... would I come back? maybe... the platform needs a lot of work.

July 26, 2022
Unprompted review
Kicksta logo

Reply from Kicksta

Hi Phillip,

We appreciate your feedback! Apologies for the delays and issues. We are working to ensure that it's a smoother and faster process moving forward.

Should you decide to try again, we can keep Hannah as your account manager and have her ensure it goes better this time!

Thanks,
Kicksta Team

Rated 1 out of 5 stars

Insta Not so far no account and missed deadlines

I signed up and then it forced a request popup to select targets to track and follow. Can't get to the dashboard without completing. However, when entering targets I get the error message that none are found. This is because the account is not set up and not connected to Instagram. Support is non existing. Signup confirmation email then informs me that they need to manually set up account and that it takes less than 24 hours. After 24 hours have passed I emailed support and received a response that they are backlogged. Now approaching day 3 and no account or response in past 24 hours. This service so far is INSTA NOT. Never seen an app not connect and work out of the box.

July 22, 2022
Rated 1 out of 5 stars

Kicksta is completely run by bots

Kicksta is completely run by bots – meaning if there's something wrong with your account, you won't know about it until you contact them – thereby wasting your time and money. They weren't able to access my account and after halfway through the month, I contacted them to see why I still hadn't received any results. Instead of providing a partial refund for the month, they basically told me I could just cancel – zero results, waste of time, customer service is way too poor.

July 12, 2022
Unprompted review
Kicksta logo

Reply from Kicksta

Hi Diana,

Thanks for reaching out and providing your honest feedback of Kicksta.

We apologize you didn't get the results you were looking for from your short time with our service.

We do want you to know that your money was completely refunded because of our 14-day money-back guarantee. It should be credited back to you in 3-5 days.

Cheers,
Kicksta Team

Rated 1 out of 5 stars

Untrustworthy!

I asked for a refund since I'm qualified for the 14 days refund guarantee, they don't reply! But when I asked questions a few days ago regarding other topics, they reply within a few hours. I think this company is a scam!

June 27, 2022
Unprompted review
Kicksta logo

Reply from Kicksta

Hi Ivy,

Thanks for reaching out and bringing this to our attention.

Your refund request has immediately been forwarded to our billing department, who will be reviewing it and issuing a refund shortly.

We appreciate your patience in all of this and hope this helps the situation!

Cheers,
Kicksta Team

Rated 1 out of 5 stars

Definitely a SCAM

Definitely a SCAM! I was patient enough to wait for 4 months (paid $49 x 4) because their customer rep repeatedly promised they are working as hard as possible to resolve the "network issue" and that it takes time to study the "targets". Guess what, 4 months passed I've gained 0 follower and its still "studying"the targets. Will ask for refund back. If they don't allow, will report to BBB!

June 24, 2022
Unprompted review
Kicksta logo

Reply from Kicksta

Hi there,

Thanks for reaching out and sorry to hear about your issues with Kicksta.

We would love to help remedy the situation.

Can you let the billing team know that you're asking for a refund. Send an email to billing@kicksta.co and they will be happy to assist!

Cheers,
Kicksta Team

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