While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just wanted to say massive thank you to the lovely staff in kid-eco shop! Firstly what an amazing shop so beautiful organised with such beautiful items and at such great prices which then goes into fa... See more

Rated 2 out of 5 stars

Unfortunately our cardboard Xmas tee arrived defective (it was missing one of the slots so the two parts don’t slot together). The cardboard also isn’t recycled so not quite as eco as would be ideal.... See more

Rated 5 out of 5 stars

Bought one for our three year olds birthday party, all kids loved colouring it with crayons and pencils and covering it with stickers! Coincidentally our friends bought one for our kids birthday too,... See more

Rated 1 out of 5 stars

NOT DELIVERED!!! Ordered 10 days ago and still not received. The estimated delivery was 13th September 2024 and it is now 19th September 2024 and I haven’t heard anything. I have now sent the c... See more

Company details

  1. Craft Store

Written by the company

Kid-Eco strives to offer a sustainable solution to play time for children across the country, without the use of harmful plastics found in the majority of toys worldwide. For the last 15 years, we have been successfully producing a fantastic range of innovative, highly interactive, safe and affordable cardboard playhouses; designed and manufactured in the UK from biodegradable recycled corrugated cardboard. Our playhouses are great for imaginative self-decoration and role play, being tremendously popular with schools and childcare providers, as well as at home, parties and other special occasions or events. Kid-Eco playhouses are predominantly suitable for Early Years Foundation Stage (EYFS) activities as well as Key Stages 1 & 2 Arts and Crafts. All kid-Eco playhouses fold flat for storage between use and are both recyclable and bio-degradable. We regularly run competitions in recognition of your little ones efforts and host the Kid-Eco Gallery so that they can see their endeavours online and be inspired by what others are creating. We frequently award prizes for photos sent into the gallery and list winners on our social media pages!


Contact info

3.0

Average

TrustScore 3 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

express delivery arrives after 5 days?

I ordered a playhouse for express delivery 1-2 days. Item arrived too late for the party.
No explanation, no phone calls. No customer service? I think the product is great but the delivery times and customer service is shocking.

June 13, 2022
Kid-Eco logo

Reply from Kid-Eco

Good afternoon Karen,

We're very sorry to hear that you are not happy with the service you have received from Kid-Eco. I can see that you placed your order on 06/06/22. Unfortunately our courier let us down on this day and failed to collect from us. All orders placed on this date were processed on the next working day (07/06/22).

Due to the courier delay and the back log of orders accumulated as a result, your order was unfortunately delayed slightly and despatched 1 day late (07/06/22) which I can only sincerely apologise for. We would be more than happy to refund you the difference between the priority shipping you have paid for and our standard shipping rate.

Like most small independent businesses, we try our very best to maintain the highest standards possible, however as we are only human, we do sometimes fall short, whether it be our fault or as a result of a 3rd party in the delivery chain.

If you wish to discuss this any further, please do not hesitate to get in touch via our sales email: sales@kideco.co.uk

Once again, our sincerest apologies for any inconvenience caused.

Kind regards,

Emma
Kid-Eco

Rated 1 out of 5 stars

Absolutely shocking dispatch time even…

Absolutely shocking dispatch time even though i paid for royal mail priority. Then no response to my email chase up.

June 9, 2022
Kid-Eco logo

Reply from Kid-Eco

Good afternoon Madison,

We're very sorry to hear that you are not happy with the service you have received from Kid-Eco. I can see that you placed your order on 02/06/22 which was unfortunately a bank holiday. All orders placed on this date were processed on the next working day (06/06/22).

Due to the back log of orders accumulated around this time, your order was unfortunately delayed slightly and despatched 2 days late (08/06/22) which I can only sincerely apologise for. We would be more than happy to refund you the difference between the priority shipping you have paid for and our standard shipping rate.

Like most small independent businesses, we try our very best to maintain the highest standards possible, however as we are only human, we do sometimes make mistakes.

If you wish to discuss this any further, please do not hesitate to get in touch via our sales email: sales@kideco.co.uk

Once again, our sincerest apologies for any inconvenience caused.

Kind regards,

Emma
Kid-Eco

Rated 5 out of 5 stars

Fantastic item

Fantastic item! The children absolutely love it and so do I .. so efficient, beautifully made , really sturdy and allows the kids to be creative . Such an amazing idea and when we’re done with it can easily be packed or thrown in recycling. I will not hesitate to buy another .. such a fantastic idea honestly. And delivery was super quick too ! So so pleased thank you so much!

March 6, 2022
Rated 5 out of 5 stars

Fully satisfactory

I haven't seen the play house myself as it was ordered as a gift, but it arrived in time for Christmas, apparently without any inconvenience; and I was sent a video of the child enjoying it - and the parents also.

January 4, 2022
Rated 2 out of 5 stars

Unfortunately our cardboard Xmas tee…

Unfortunately our cardboard Xmas tee arrived defective (it was missing one of the slots so the two parts don’t slot together). The cardboard also isn’t recycled so not quite as eco as would be ideal. Otherwise they seem like a good company and hopefully they will recifty the Xmas tree (it seems like a one off cutting error)

December 9, 2021
Rated 5 out of 5 stars

Excellent!

Purchased the rocket for my great nephew.

Great product, great comms - great company to deal with, will use again and happily recommend to all.

June 28, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look