Kidsroom.de Reviews 

Great retailer, kept me updated through out the whole process, really fast at sending my order to the UK, items very well packaged and arrived intact.

Shipped on time.
Product in high quality.

We bought a stroller and chair for my son, everything went well and we love the products!

I can definitely write that I had the pleasure of doing business with Kidsroom team.

I've ordered several products and had some concerns regarding shipping, warranty etc.. Jenina was very kind and helpful.

Upon receiving the items, one of the boxes exterior was damaged and I was concerned about the internals of the package, luckily, Jenina assured me that I'm covered within the warranty they provide.
The products were in excellent shape despite the exterior of the box.

Another package was intact but one of the items was damaged, a replacement was shipped immediately!

Looking forward for future business with you.

Excellent service! :)
Thanks a lot.

Bought 3 items, a car seat, a car seat protector and a seat-back protector.
Other two items are good but, the seat-back protector (Britax Römer Seat Organiser (20000000082)) is very disappointing. I tossed it to the bin straightaway as it has so much strong harsh plastic smell. I wouldn't even think about putting it into my car, not even the boot. As a father I don't mind spend more money on simple items for children and I think stocking low quality products like this is really disappointing.
Rate 4 for other two items.

Very quick delivery, happy with my purchase and would buy from kidsroom again.

We ordered our first Cybex car seat for our 1st daughter 4 years ago and were very happy with the experience. Now we ordered a second one for our 2nd daughter from Kidsroom also. Their prices are among the lowest. Delivery fees are very reasonable and and delivery is with DHL. The car seat arrived in perfect condition in less than 25 days. We are very happy with their service. They have a lot of other kids' stuff that we will be ordering from them.

Very good. I have good experience and I will buy things again here if I need.

Could be better at communication

I had been in touch with the customer service about a few things. At first, they responded promptly. However, once my order had been placed they were very very slow with responses. I called them up from the UK, they said they would respond to my query, but they did not. I had to call up the next day, costing me again to call, and they assured me again yet they did not follow up.

Secondly, they added a digit onto my address even though I wrote it correctly. Which meant it would be delivered to the wrong house. As it was an international delivery the address could not be amended and I was left to go to another town to collect my item from the depot so it would not be delivered to the wrong house. This was inconvenient considering I paid for DELIVERY.

Lastly, a few others have mentioned how they ordered the Babyzen Yoyo and didn’t receive a customs charge. So even though I did expect a charge, I gave it the benefit of the doubt that I may not get charged. Well, I got charged. This is for anyone searching the same, because I searched high and low but was unable to find a cost so this is to let you know I was charged £72 total to receive the item, on top of the cost of the Babyzen Yoyo. However as I said, I fully expected the charge and maybe the others just got lucky. It took a while to be despatched but once despatched it came promptly and item was wonderful.

Formally wrote a negative review as I had no correspondence and was concerned it wasn’t a legitimate website however the lack of communication was due to the bank holiday and the order was shipped out immediately and I have no received in perfect condition. Very much legit and great customer service so thank you!!

I got disappointed with my purchase it came late.I made an order for Hartan Bit on April 2, and received on April 27, I paid €83 for such long delivery. It was 2 weeks delivery mentioned and stroller weight should be 6,5 kg according to item description while it is 8,2 kg in fact. I feel fooled

We bought a stroller set. (3 pieces ) They shipped it abroad to Turkey. Good package and delivered really fast. It was a perfect experience from ordering on net to receiving by postal service. Thank you for your professionalism…

Top!! I got the liner for Yoyo AirFrance which I was not able to get in Australia.
1. I got it cheaper than anywhere.
2. Faster than Australian Post. I order the pram from Baby Bunting whose warehouse is 20 km from my house hehe!! still waiting for the Pram.
3. before ordering I called to make sure it was the right product and they had great customer service.
Please order from the website! highly recommended.

Seamless transaction for a purchase all the way from Hong Kong!

UPDATE!
LIES,LIES,LIES!
CUSTOMER SERVICE, PLEASE PROVIDE EVIDENCE THAT YOU HAD OFFERED RETURN AND I DID NOT ACCEPT IT?????
I'VE COPIED THE EMAIL FROM YOU HERE AND THE ONLY COMENSATION YOU OFFERED WAS €20!
YOU NEED TO FIND THE WAY TO GET THIS SORTED IMMEDIATELY!

I have never been offered return,but €20 refund! Return was not even mentioned! Please see cc email from customer service team.
I am not sure if you have record of the communications between customer service and customers.
If there was an option ,of course I would return the buggy and pay a little extra rather than spend again €400/500 for a new one to get the one which is up to 22kg.

Hello dear Viktoria Popova,
thank you for your message.
Yes, you are right, we have the wrong weight in the website description. I am very sorry about the inconveniences.

Would you agree with a compensation of 20,00 EUro for our mistake?

Do you have any further questions or requests? Our time is yours!

Kind regards,

Name(I can not copy-policy)
Customer Care | kidsroom.de GmbH & Co. KG
Baby and children provider

My email:
Dear .....
Thank you so much for the prompt reply.
Unfortunately i don't think this is the best option for me as this £20 can not cover the difference for a buggy which we can use longer till the baby is 22kg. How about replacement or i will be happy if you can offer another option .
Regards

Then after my response , second email followed!

Dear Viktoria,
I understand your disappointment and I am very sorry about this mistake. Unfortunately, I can only refer to what my colleague has already offered in her last email to you.

Do you have any further questions or requests? Our time is yours!

Kind regards,

Name (not allowed to copy-policy)

Customer Care | kidsroom.de GmbH & Co. KG
Baby and children provider

I've ordered Cybex Melio in fact the inform on their website was and is still wrong. Melio is up to 22kg.
When I've received the package I was disappointed to see up to 15kg on the booklet. I contacted customer service,they've offered €20 compensation ! What a joke!!! This is not going to cover even the shipping cost( we are based in UK)
I was looking for a pushchair which is going to be used longer.
Now we ended up paying for a buggy which we need to replace again next year! I am in a process finding out what action I need to take for false information given on the website .
Before I wrote about my experience, I've checked their website and info is still the same even after complain. I would like to point that when you pay for the charge as is tho EU price was not cheaper than buying from UK. Regret!
PLEASE READ THE INFORMATION ON OTHER WEBSITES TOO BEFORE YOU PURCHASE !

Easy webpage, product good, quick shipping to denmark.

I was a little hesitant to order initially as I'm based in the UK and had never heard of this website before however, after reading some reviews, decided to go ahead. I am so happy to report that even though my item had to be shipped internationally, it arrived within a week and I had the peace of mind of being able to track the order at all times. The item arrived well packaged, in a timely manner and the product (a baby bouncer chair) was everything the website said it would be. Very happy customer - highly recommend!

Nice shopping experience!
Provide worldwide shipping have solved my problem