Kidsfuntimebeds Reviews 

2,262
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Delivered exactly on time by two employed guys who also built the bed and they genuinely could not have been more helpful, i would go as far as to say the most helpful nicest delivery guys i have ever... See more

Rated 5 out of 5 stars

Very pleased with my daughter’s bed. It looks lovely & is very well built with nice finishes. Glad I paid slightly more than ordering a standard cabin bed from elsewhere. Customer service was great &... See more

Rated 1 out of 5 stars

Wish we could give no stars. Company informed us 2 days before delivery (6 weeks after placing order) that they had gone into liquidation and they would contact with liquidators details in 48 hours an... See more

Rated 5 out of 5 stars

Absolutely fantastic quality bed for my 2 sons (1 and 3). The attention to detail is great and we couldn’t be happier with our purchase. Delivered on time and built on site, in an under an hour! Th... See more

Company details

  1. Children's Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Manufacturer
  5. Furniture Store

Written by the company

Kids Funtime Beds and sister company Luxury Home Furniture produce high quality, luxury items for consumers across the UK. We pride ourselves on 100% customer satisfaction with our friendly and helpful service, prompt response to enquiries and delivery throughout mainland UK with assembly in most parts of the UK by our own team to ensure that “start to finish” contact with us is easy and enjoyable.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(2,262)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely bunkbeds!

We are delighted with our bunkbeds with stairs. They are incredibly sturdy and well made. The people who delivered and assembled them were prompt, polite and did a lovely job. Thank you!

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, good communication love the fact you can speak to a human,
The two guys who delivered and assembled the bunk beds were great super quick and took all packaging away
100% recommend

June 9, 2022
Unprompted review
Rated 5 out of 5 stars

Beautifully made bunk bed

Beautifully made bunk bed. I was procrastinating about buying this for a while but the price is 100% justified (look out for deals too). They even offered to assemble for free on the day. Would 100% recommend. My boys are lovely and safe in these beds and they will definitely last a long time. Also love the little hiding place under the stairs. Thank you!

May 31, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing bed

Amazing bed, amazing quality, looks very nice, has good stair storage and our kids loooove their new bed :) very pleased with experience overall! Thank you

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing bunk bed for my little ones

Amazing bunk bed for my little ones. Looks lovely and incredibly well built!
We opted for the assembly service and this was done with minimal disturbance and efficiency. Great email correspondence from the team also to keep us up to date on delivery and what to expect! Thank so much.

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service with friendly staff

We have used Kidsfuntimebeds twice now and both of our children absolutely love their beds. They have great fun playing in the den under the bed, and for our older daughter we have converted the under bed den into a personal cinema with a projector and blackout curtains. She LOVES it.
The staff are friendly, and the service is quick I can not fault the beds.

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic products!

Fantastic products.

Great communication throughout.

The delivery was great, the delivery guy helped to unload, protect all the parts and explain how everything worked.

I put it together myself, and it was excellent. Good quality all round, good fixings and product generally.

My little girl absolutely loves it, and we will probably get my other little girl one when she gets older.

Could not recommend them enough.

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

My son absolutely loves his new bed

My son absolutely loves his new bed! His bedroom is tiny so he didn’t have a lot of room to play in there but now with his new high sleeper it’s freed up so much room! Well worth the money as it’s so well built and sturdy! The delivery men were great didn’t take them long at all to put it together. Would definitely recommend!

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy

Delivery men were very polite, the bed did unfortunately get a little bit damaged however once the bed had been put up and the damaged area patched up by the gentleman you could not notice a thing. Was offered and sent a courtesy shelf for the damage to the bed.
My daughter loves it and has even had me in her room for a sleep over.
Thank you

April 16, 2022
Rated 5 out of 5 stars

Some delivery issues, but dealt with by customer service

Overall, great service from Kids funtime beds and very happy with our media unit. We did have issues with our order and delivery.

For us, the issues were after our initial delivery. The delivery guys were great both times and customer service emails were polite and timewise, and did not take too long at all.

The delivery on the day was late and not in the time window they gave, which is not a problem, but I wish they could be more flexible the other way round, which did not happen for us when we had to change our time. However, they have apologised for this, so I imagine they will deal with it better in the future.

As it turned out, the media unit was incomplete and some parts could not be installed, so for us it took longer to have the complete unit and new delivery dates.

They have been willing to sort everything out though and we have been really happy with the solutions they have come up with and the time they took to resolve our issues.

Having a great product is only part of it and it's been really good to see that the customer service side of Kids funtime beds has been very helpful and open to criticism and looking for ways to improve.

We would recommend their products and very happy with ours.

April 15, 2022
Unprompted review
Kidsfuntimebeds logo

Reply from Kidsfuntimebeds

Dear Mr Lock,

Thank you for taking the time to leave a review about your experience of Kids Funtime Beds.

We are very happy that ultimately you are pleased with your purchase from us and with the service you received from us. We take on board your feedback about our mistakes with the production and delivery of your order. We do want all our customers' experience of Kids Funtime Beds to be a very positive one, so we are always wanting to improve on our products and the service we give, and also learn from any mistakes so that we don't repeat them. We do appreciate your feedback and thank you for your patience with us.

Thank you again for your purchase and for being a valued Kids Funtime Beds customer. If we can be of further assistance with anything please don't hesitate to get in touch.

Kind regards,
The Kids Funtime Beds Team
0330 111 0998
customerservice@kidsfuntimebeds.co.uk

Rated 5 out of 5 stars

Great quality.

Received it a few weeks earlier than expected with the lead times. Good communication with regards to the delivery. Really impressed with the delivery and installation as it was quick, efficient and friendly. The bed itself is well made and great quality. I would highly recommend them.

April 13, 2022
Rated 4 out of 5 stars

Great quality construction but paint chipped easily.

Love our new bunk beds, delivery and installation was great - very professional and quick.

The beds are solid and if great quality. My only nit pick is that the paint has chipped quite quickly on the stairs from the drawers opening.

April 11, 2022
Kidsfuntimebeds logo

Reply from Kidsfuntimebeds

Dear Katie,

Thank you taking the time to leave feedback about your experience of Kids Funtime Beds

We are very happy to learn that you are so pleased with your new bunk beds and the service you received from our fitting team.

However, we are sorry to learn of the issue with the storage stairs and chipped paintwork. We note that you've not been in touch with us directly over the issue, so please feel free to do so by either telephoning our office on 0330 111 0998 (lines are open 10am - 5pm, Monday - Friday) or by contacting us at customerservice@kidsfuntimebeds.co.uk. We'll be more than happy to help and to fix the issue for you under the warranty on your purchase.

Thank you again for your valued custom.

Kind regards,
The Kids Funtime Beds Team

Rated 1 out of 5 stars

Albeit the beds look amazing and the…

Albeit the beds look amazing and the kids enjoy them, and the fitting team were highly professional, unfortunately the products provided were unsuitable for use. From day 1, we had an overly strong toxic odour from both bedrooms (we bought two bunk beds). The smell spread throughout the whole of the top floor of our home. After two weeks of investigation, we identified that the four mattresses provided by the company were emitting strong odours. We had numerous interactions with the company trying to establish the problem, and not all of the information provided was accurate or timely given the beds are used by kids. After a further week of aerating the mattresses outside they still smelled. The company agreed to refund us the mattresses.
Great beds, great installation, overall experience wasn’t great - there needs to be an overview of the process to ensure each item is ready for use in the home.

April 10, 2022
Kidsfuntimebeds logo

Reply from Kidsfuntimebeds

Dear Ms Maloney,

Thank you for taking the time to leave feedback about your experience of Kids Funtime Beds.

We apologise again for the issues you raised with us. We are glad that we were able to resolve them for you.

Thank you again for your custom. We are pleased to learn that your children are enjoying their new Funtime Beds.

Kind regards,
The Kids Funtime Beds Team

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish! Product was top quality and the guys who delivered and built done a great job and were finished in no time. My son was over the moon with his new bed. I have already been recommending this company to family and friends.

April 2, 2022

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