Kiierr Hair Growth Reviews 

361
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the comfortable design and high quality of the laser caps, finding them very easy to incorporate into daily routines for hair growth. Consumers often mention that the customer support team is exceptionally helpful, responsive, and quick to resolve questions or hardware issues. Some reviewers were not happy with sizing issues, noting that the caps felt too small, uncomfortable, or did not match the advertised fit. Additionally, a few people experienced frustrations regarding delayed shipping updates or difficulties getting timely replies from customer service representatives when seeking assistance.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the device is comfortable,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the setup and purchase process... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction regarding the solid build... See more

Customer service

People report positive experiences with customer service, noting that support agents are fast, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve struggled with female pattern balding my entire life and, honestly, I had almost given up hope. I decided to invest in the Kiierr Laser Cap and have been using it alongside topical minoxidil. For... See more

Rated 5 out of 5 stars

I am a physician and have 2 caps at my office and my daughter also uses one- I discovered the new dual cap and ordered it. Due to my own address typo error it went missing. I have never had such exce... See more

Rated 5 out of 5 stars

Kiierre's customer service is outstanding , exceeds most companies I have ever dealt with. in addition their products are high quality, and dependable. I have a laser cap that has helped me treme... See more

Rated 5 out of 5 stars

I just received my Kiierr 272 laser cap and my experience with the company has been great so far. Ordering was easy, shipping was prompt, and the packaging felt premium and well thought out. The c... See more


Company details

Written by the company

Kiierr Laser Hair Growth Cap is the worlds finest hair growth product. Our FDA cleared laser caps are 100% safe and effective to regenerate hair follicles.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

361 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(361)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responded well to issue

I initially was very upset as the cap I received didn’t turn on. However, once I sent cap back and sent tracking number a new cap was sent. This one works well out of the box. Customer service was responsive to emails quickly and put up with my frustration! I am hopeful to see results. Cannot comment on efficacy yet but can say they treated me well and helped solve a device issue by promptly sending a new one.

May 12, 2026
Unprompted review
Rated 4 out of 5 stars

I'm sold on the 302 lasers and believe…

I'm sold on the 302 lasers and believe that the coverage will be exceptional to reactivate dormant follicles. I've only been using it for a little more than a month, but I believe that the shedding is slowing already.

May 13, 2026
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thank you for your feedback! We are happy to hear that you are starting to see improvement. If we can be of any assistance, please do not hesitate to contact us.

Rated 4 out of 5 stars

I have been using the Kiierr 272 Premiere

I have been using the Kiierr 272 Premiere for 3 months now and am beginning to see the signs of new hair coming in. I tried the Theradome for 1 full year and did not see any improvement. In fact, the before and after picture showed further recession. I am optimistic about my results so far and my wife has noticed much less hair falling out once she started using the kiierr device as well. We are happy with the results this far. The only reason I am currently giving a 4 star is because I don't have a full picture yet as to what the end result will be. The company has been great to deal with, fast responses and great product.

Mike

May 13, 2026
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thank you for your feedback! We are happy to hear that you are starting to see improvement. If we can be of any assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

Happy customer with many years of use

I’ve been using my Kiierr laser cap for several years, and have been impressed with the results. When I first started treatment, I was dealing with noticeable thinning, especially on the crown. After consistent use, I experienced significant hair growth and a clear improvement in hair density and thickness.
The change was so noticeable that friends and family started asking me what I was doing or what product I was using to get my hair looking fuller again. It felt great to be able to point to the Kiierr cap as the reason behind the improvement and have recommended it to several friends who have been looking for fuller looking hair.
Unfortunately, the unit was damaged while in moving so I had to pause treatment for a while. Im in the process of getting a replacement and I’m excited to get back on track. The results I saw during those active years of use were real and motivating, and I’m looking forward to seeing continued progress with the new cap.
I highly recommend the Kiierr laser cap to anyone looking for a convenient, non-invasive solution for hair loss. It’s been a worthwhile investment in my confidence and appearance.

May 12, 2026
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thank you for your feedback! We are happy to hear that you have had a positive experience. If we can be of any future assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

I have using the hair helmet for awhile…

I have using the hair helmet for awhile now. I definitely see a difference in my hair growth and density. Highly recommend it.

May 11, 2025
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thank you for your feedback! We are happy to hear that you have had a positive experience. If we can be of any future assistance, please do not hesitate to contact us.

Rated 1 out of 5 stars

They kept sending me ads when they…

They kept sending me ads when they couldn’t deliver what was purchased. When it finally showed up 3 weeks late, it was a used cap that wouldn’t even fit a child’s head.

May 9, 2026
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thank you for that feedback, we appreciate it. It is our goal to provide a positive experience for all customers. Please email service@kiierr.com and we would be happy to address the above concerns.

Rated 5 out of 5 stars

Highly recommended

The delivery process was smooth and quick. The customer service was amazing. The product is easy to use and comfortable. I am already seeing results. Highly recommended.

May 9, 2026
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thank you for your feedback! At Kiierr we strive to provide exceptional customer service. If we can be of further assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

Hello Kiierr Team.

Hello Kiierr Team.
I just wanted to take a moment to thank you for selling. such an awesome product. The laser cap that I bought has truly lived up to everything promised in your literature, and I've seen real results in regrowing my hair.
I'm genuinely pleased and would encourage anyone looking for a solution to try one of your models. To sum it up, my
laser cap is worth every penny I spent.
William Piacentini

March 17, 2026
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thank you for your feedback! We are happy to hear that you are enjoying the product. If we can be of any future assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

Well made, expertly packaged and high hopes that it works!

I just received my cap! It was packaged beautifully and comes with everything as promised. The cap is a bit tight as I have a large head, but the claim is that it does not have to fit tightly to work. Time will tell! The case to store it in between uses is very nice, and the ball cap is a bonus!

May 8, 2026
Unprompted review
Kiierr Hair Growth logo

Reply from Kiierr Hair Growth

Thank you for your feedback! If we can be of further assistance, please do not hesitate to contact us.

Rated 3 out of 5 stars

Didn't work for me

I researched and read many reviews before making the investment in the Kiierr laser cap. After almost a year unfortunately I do not see any difference. I purchased the Kiierr vitamins and also a filtered shower head wanting to maximize the results but for me there was no improvement. I also eat well and exercise regularly. Maybe it works well for some and I'm just one of the unlucky ones.

May 7, 2026
Unprompted review
Rated 4 out of 5 stars

I just received my cap yesterday

I just received my cap yesterday, it’s well packaged and it seems to be easy to use, but shipping time was a problem, it took 3 weeks to receive since I placed the order. I’m all about to see good results.

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

Scam Company- Refused Refunds

Product did not work. Company has refused to provide service for their guarantee and growth policy after a week of emails trying to push away refund.

Rather than refund, the company tries to push customer to use longer. Refuses to processe refund when declining additional supplements and extentions.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using the Kiierr laser cap…

I have been using the Kiierr laser cap since 2020. During this time I have more growth on the crown and temples of my head. My hairline has doubled in thickness. I use it every other day for 30 minutes according to the instructions. It is so easy to use. The product and service are impeccable.

April 21, 2026
Unprompted review
Rated 4 out of 5 stars

No issues

Company is nice, purchase went smoothly. No issues with product. Never contacted customer support so I can’t comment there. I wish the hat worked better and provided the results that are shown on the website but that was not the case. However it did fortify the hair I already had and make strong and healthy severely cutting back on any shedding so I’ll accept it. Can’t say I’ve seen any “new” hair growth from this product after 8 months but I do like that it’s sustaining what I have already it seems.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Premier 272 Cap

It took over 2 weeks to get my cap because they were out of stock. I was frustrated, but Steven at customer service was very attentive and assured me my cap would ship as soon as it arrived, which it did and I received it in 2 days! From my research, I knew this cap would be the best for me so it was worth the wait.

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

No Customer Service or Support - product not working

No Customsr Service or Support. I purchased my cap, the most expensive one they sell, during Black Friday sale 2025. I’ve been using it daily since purchasing for 4-1/2 months now. The cap seems to not be working. My hair loss is actually getting worse.

I have tried calling Kieirr. They do not answer the phone. Selecting “customer support” directs you to an automated recording telling you to try submitting a chat on the website or submitting a ticket.

Chat is not an option on the current website. It doesn’t exist. There is no chat function.

There is also no option to submit a ticket for support on the website.

There is a form to send an email. I sent an email to the email address listed on their website a week ago describing my situation and have not received any response from Kiierr. I have also completed the email form on their website with no response.

Very disappointed in this experience. For so much money I expected some results and a fantastic Customer Experience and Support. I am getting neither of these.

Be wary.

April 17, 2026
Unprompted review

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