DON’T DO IT!! Unless you got money to give away. 4 months still waiting on my order, of course I gave up on communication at this point because all the do is lie. Then they called themselves... See more
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See what reviewers are saying
Bad, uncomfortable and cheap-feeling material and non-existent support. I ordered from these guys a few years ago and the old shirt feels like a completely different material, even though the new one... See more
LOVE my sweaters! I'm a returning customer after 4 happy years with one of their pullovers. It's been one of my favorites and dozens of folks have complimented it. I figured I'd see what Kikillo has... See more
Paying approx 60£ for the wide leg trousers you would expect them to be made out of a sturdy, thick fabric. At the very least a weighted cotton but the fabric was a cheap feeling spandex which will pr... See more
Company details
Written by the company
Unique clothing gear.
Contact info
2.6
Poor
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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All around very good experience
Delivery time, product quality and buying experience were all good!
December 7, 2023
Sent wrong size twice.
I bought a medium sweatshirt during a sale. I recieved a large. Support was quick to help and sent a replacement. I recieved another large. Support seemed to really want me to refund after that so I did, but now I've missed the sale and I still want the medium sweatshirt (it's a really cool sweatshirt).
November 29, 2023
Reply from Kikillo
Dear Sean,
We are sorry to hear that your experience with our website did not meet your expectations. We take all feedback seriously and use it as an opportunity to improve our services.
We would like to extend our sincerest apologies for any inconvenience that you may have encountered while using our website. We strive to provide a seamless and enjoyable experience for all our customers, and it is unfortunate that we fell short in your case.
Send another email to info@kikillopieces.com to see what we can do.
Thank you for taking the time to provide us with your feedback. We value your input and hope to have the opportunity to serve you better in the future.
Best regards,
Kikillo
Easy peasy lemon squeezy
Easy peasy lemon squeezy. Good hat. Will order more in the future.
November 28, 2023
I enjoy the sweatshirt designs
I enjoy the sweatshirt designs, I have bought a few over the years and have enjoyed every one.
October 14, 2023
A complete waste of £50
I purchased a pair of shorts after seeing an advert I liked on Instagram. The shorts were £40, more than I’d usually pay, but I liked the design and took a shot. When the shorts arrived, not only was the fabric low-quality and cheap, but the design did not appear as it had in the ad. I proceeded to follow the necessary steps to complete a return, which is international, costing me a further £11. Unfortunately, this is where Kikillo’s true colours really showed. My parcel was rejected on multiple occasions, and after the failed deliveries it was returned to me. Throughout this process, I had been in touch with support who had initially responded but failed to provide help. I would never recommend this business and would encourage everyone to stay clear, if not for the over-priced, poor products, then definitely for the lack of customer service.
Edit 24 Nov: Thanks for the generic response. No, I will not be contacting your customer support email as my last three emails have gone unanswered. I am instead pursuing a chargeback through my bank. Mwah
November 14, 2023
Unprompted review
Reply from Kikillo
Dear Jack,
We are sorry to hear that your experience with our website did not meet your expectations. We take all feedback seriously and use it as an opportunity to improve our services.
We would like to extend our sincerest apologies for any inconvenience that you may have encountered while using our website. We strive to provide a seamless and enjoyable experience for all our customers, and it is unfortunate that we fell short in your case.
Please do not hesitate to reach out to our customer support team at info@kikillopieces.com. We are committed to resolving any issues that you may have encountered and restoring your trust in our website.
Thank you for taking the time to provide us with your feedback. We value your input and hope to have the opportunity to serve you better in the future.
Best regards,
Kikillo
Reply from Kikillo
Dear Ludovica,
We are sorry to hear that your experience with our website did not meet your expectations. We take all feedback seriously and use it as an opportunity to improve our services.
We would like to extend our sincerest apologies for any inconvenience that you may have encountered while using our website. We strive to provide a seamless and enjoyable experience for all our customers, and it is unfortunate that we fell short in your case.
Please do not hesitate to reach out to our customer support team at info@kikillopieces.com. We are committed to resolving any issues that you may have encountered and restoring your trust in our website.
Thank you for taking the time to provide us with your feedback. We value your input and hope to have the opportunity to serve you better in the future.
Best regards,
Kikillo
Love their designs
Love their designs
I have so many pieces and I always get asked, where did u get that?
October 13, 2023
Shipping was reasonable for custom…
Shipping was reasonable for custom designed fit, and the shape of the sweatsuit was amazing. Very comfortable and stylish. Sizing is a little small but otherwise perfect!
October 6, 2023
Item looked nothing like the images
Item looked nothing like the images - and the quality was awful, below any sort of standard for ~€60, Wish/AliExpress level quality for streetwear prices - the print on the trousers were grainy, like a low quality image blown up and slapped on. Have asked for a refund but the other reviews make me think ive just burnt my money.
October 24, 2023
Reply from Kikillo
Dear Brandon,
We are sorry to hear that your experience with our website did not meet your expectations. We take all feedback seriously and use it as an opportunity to improve our services.
We would like to extend our sincerest apologies for any inconvenience that you may have encountered while using our website. We strive to provide a seamless and enjoyable experience for all our customers, and it is unfortunate that we fell short in your case.
Please do not hesitate to reach out to our customer support team at info@kikillopieces.com. We are committed to resolving any issues that you may have encountered and restoring your trust in our website.
Thank you for taking the time to provide us with your feedback. We value your input and hope to have the opportunity to serve you better in the future.
Best regards,
Kikillo
Bad product
It was the wrong product I sent it back at my own expense and didn’t get my refund.
September 14, 2023
Reply from Kikillo
Dear Casey,
We are sorry to hear that your experience with our website did not meet your expectations. We take all feedback seriously and use it as an opportunity to improve our services.
We would like to extend our sincerest apologies for any inconvenience that you may have encountered while using our website. We strive to provide a seamless and enjoyable experience for all our customers, and it is unfortunate that we fell short in your case.
Please do not hesitate to reach out to our customer support team at info@kikillopieces.com. We are committed to resolving any issues that you may have encountered and restoring your trust in our website.
Thank you for taking the time to provide us with your feedback. We value your input and hope to have the opportunity to serve you better in the future.
Best regards,
Kikillo
Product looked nothing like the…
Product looked nothing like the picture. Quality was not great either.
September 13, 2023
Reply from Kikillo
Dear Elie,
We are sorry to hear that your experience with our website did not meet your expectations. We take all feedback seriously and use it as an opportunity to improve our services.
We would like to extend our sincerest apologies for any inconvenience that you may have encountered while using our website. We strive to provide a seamless and enjoyable experience for all our customers, and it is unfortunate that we fell short in your case.
Please do not hesitate to reach out to our customer support team at info@kikillopieces.com. We are committed to resolving any issues that you may have encountered and restoring your trust in our website.
Thank you for taking the time to provide us with your feedback. We value your input and hope to have the opportunity to serve you better in the future.
Best regards,
Kikillo
awful customer service
awful customer service, you have stolen almost 150 pounds of mine and i never received the clothes i exchanged, daylight robbery and never even bothered to reply to my many emails! Awful
September 12, 2023
Reply from Kikillo
Dear Jaime,
We are sorry to hear that your experience with our website did not meet your expectations. We take all feedback seriously and use it as an opportunity to improve our services.
We would like to extend our sincerest apologies for any inconvenience that you may have encountered while using our website. We strive to provide a seamless and enjoyable experience for all our customers, and it is unfortunate that we fell short in your case.
Please do not hesitate to reach out to our customer support team at info@kikillopieces.com. We are committed to resolving any issues that you may have encountered and restoring your trust in our website.
Thank you for taking the time to provide us with your feedback. We value your input and hope to have the opportunity to serve you better in the future.
Best regards,
Kikillo
Kudos to Kikillo
Ordering was easy; delivery quick and trouble-free. I love my new t-shirt!
September 11, 2023
Very smooth experience
Despite being shipped from Europe to Japan, it only took two weeks and everything was incredibly smooth and easy and clean upon arrival, thank you Kikilloさん
September 18, 2023
I feel a little disappointed with the…
I feel a little disappointed with the purchase.since it is an independent brand and the products are not cheap, at least I expected that it would come with some brand label, some card, a different shipping bag, I don't know something. I think the presentation of the product is worse than Aliexpress.I think they should improve that for the buyer's experience. The sweatshirt is not of bad quality but it did come with a quite unpleasant smell. I must highlight that my product took a long time, but the kikillo staff helped me by offering the return or replacement very quickly, so guarantee period 10/ 10.
September 4, 2023
Comfortable sweater
Comfortable sweater! The ASCII art is very clear, and I'm genuinely surprised by the quality.
September 12, 2023
I never got my product
September 9, 2023
Reply from Kikillo
Dear Christopher,
We are sorry to hear that your experience with our website did not meet your expectations. We take all feedback seriously and use it as an opportunity to improve our services.
We would like to extend our sincerest apologies for any inconvenience that you may have encountered while using our website. We strive to provide a seamless and enjoyable experience for all our customers, and it is unfortunate that we fell short in your case.
Please do not hesitate to reach out to our customer support team at info@kikillopieces.com. We are committed to resolving any issues that you may have encountered and restoring your trust in our website.
Thank you for taking the time to provide us with your feedback. We value your input and hope to have the opportunity to serve you better in the future.
Best regards,
Kikillo
Shirt came stained
Shirt came stained, poor quality print, lowest quality shirt. If it were 15 bucks I'd be happy. Shipping also took forever. But there was a tip box at checkout??? Bad.
September 11, 2023
Reply from Kikillo
Dear Lola,
We are sorry to hear that your experience with our website did not meet your expectations. We take all feedback seriously and use it as an opportunity to improve our services.
We would like to extend our sincerest apologies for any inconvenience that you may have encountered while using our website. We strive to provide a seamless and enjoyable experience for all our customers, and it is unfortunate that we fell short in your case.
Please do not hesitate to reach out to our customer support team at info@kikillopieces.com. We are committed to resolving any issues that you may have encountered and restoring your trust in our website.
Thank you for taking the time to provide us with your feedback. We value your input and hope to have the opportunity to serve you better in the future.
Best regards,
Kikillo
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