Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have been using the Kilgour products for several months. The hair shedding has stopped. Any questions or concerns I may have had were answered directly by a representative within a few hours of my... See more
Company replied
I started using this product after buying alllll the other things marketed to me on social media. I have had menopausal hair loss and thinning for years. In the beginning of this year, I had a medical... See more
Company replied
Prompt response to questions. I would suggest that a possible effect of color change on very white or light hair be mentioned in direction. Rubbing serums into scalp and not combing after has really h... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.2
Great
435 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service!
Excellent customer service!! They responded quickly. They signed my issue exactly how I hoped. I got the help I needed quickly and efficiently. A+ customer service!!!
April 23, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your amazing feedback! We’re thrilled to hear our team was able to respond quickly and resolve your issue exactly the way you hoped.
Providing fast, efficient, and thoughtful support is something we care deeply about, so your “A+” truly means a lot to us. 😊
Thank you again for your support and for being part of the KilgourMD community. If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT)
KilgourMD Customer Support
I emailed a question about the order the serums should be applied. I received a very detailed reply as well as lots of helpful information to make sure I get best possible results. Very impressed by customer support.
April 26, 2026
Reply from KilgourMD
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to provide a detailed and helpful response to your question about application order. Proper application can make a real difference, so we’re always happy to share tips to help you get the best possible results.
It means a lot to know you were impressed by the support experience. If you ever have more questions, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
On month 3
On month 3, I understand hair growth takes time so far the change has been subtle. Their customer support is excellent, a prompt and personal response was very much appreciated.
April 18, 2026
Reply from KilgourMD
Thank you for sharing your experience so far! You’re absolutely right — hair growth is a gradual process, and subtle changes at the 3-month mark can still be very encouraging signs that the follicles are responding. Consistency and patience really do matter.
We’re also so glad to hear that our customer support team has been responsive and personal in their communication. Providing thoughtful, individualized support is very important to us, and we truly appreciate your kind words.
If you ever have questions as you continue your journey, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Customer service took care of my…
Customer service took care of my concerns immediately. Quick response. Extremely grateful and happy
April 24, 2026
Reply from KilgourMD
Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to address your concerns immediately and provide a quick response.
Knowing you felt supported and left happy truly means a lot to us. We sincerely appreciate your feedback and your trust in KilgourMD. 😊
If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
No hair growth and no refund
I was very hopeful and used their product for 5 months because that's when they said I should see a lot of baby hairs by, but I saw no growth. When I asked for their advertised refund I was told the refund policy was that you had to wait 90 days but couldn't go over 90 days. But oh wait they give you a complimentary 20 days to request refund. So exactly within 20 days. never mind they encourage longer use for results. Not reliable!
April 24, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience — we understand why you’re frustrated, and we’re sorry the process felt inconsistent and disappointing.
You’re correct that hair growth timelines can vary, and while some individuals begin seeing “baby hairs” or visible regrowth around the 4–6 month range, our 90-day money-back guarantee is structured around the initial evaluation period from the original purchase date. We recognize, however, that encouraging continued use while also having a defined refund window can understandably feel confusing or contradictory, and your feedback on that is important.
The additional grace period is intended to provide flexibility, not create frustration, but we clearly did not communicate that in a way that felt fair or supportive in your case.
We would genuinely appreciate the opportunity to review your timeline and prior communications more carefully to ensure everything was handled appropriately. Please reach out to us directly with your order details or the email associated with your account, and we’ll take another look.
You can contact us at hello@kilgourmd.com
or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).
I have white very fine hair so…
I have white very fine hair so purchased Dr Kilgour’s hair serums. It makes my hair look greasy and turned my white hair yellow. I contacted customer service and asked to return 5 unopened bottles and was denied. I feel this is a scam company that says a 90 day refund/return policy but this did not happen. Do NOT waste your money!
April 22, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience, and we’re truly sorry to hear how disappointed and frustrated you feel.
You’re correct that individuals with very light, white, gray, or porous hair can sometimes experience yellowing or discoloration when certain antioxidant ingredients come into contact with the hair shaft rather than only the scalp. While this effect is cosmetic and temporary, we completely understand how upsetting and unacceptable it can feel — especially when your goal was to improve your hair, not change its appearance.
We also understand your frustration regarding the unopened bottles and the refund process. Our 90-day money-back guarantee applies specifically to the 90-day system after the evaluation period, but we recognize that situations involving sensitivity to discoloration can feel very different from simply “waiting for results.” Your feedback on this is important, and we do not want customers feeling unheard or unsupported.
We would genuinely appreciate the opportunity to review your case again, particularly given the number of unopened bottles you mentioned. Please contact us directly with your order details or the email associated with your account, and we will take another look.
You can reach us at hello@kilgourmd.com
or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).
Great customer service
Unfortunately, I wasn't able to continue using the product, because the light scent proved to be a migraine trigger for me. My 5-star rating is for their customer service. At first I emailed questions, which they answered immediately. Then when I needed a refund, it was processed very quickly. My brief experience with the product was that it was easy to use and didn't make my hair greasy. The scent wasn't strong, just a sensitivity for me personally.
April 9, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience so thoughtfully. While we’re sorry the scent — even though mild — turned out to be a migraine trigger for you, we completely understand that sensitivities can vary greatly from person to person.
We truly appreciate your kind words about our customer service team. We’re glad your questions were answered promptly and that the refund process was quick and straightforward. It also means a lot that you found the product easy to use and lightweight during your time with it.
Thank you again for giving KilgourMD a try and for your generous feedback. If you ever need anything in the future, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Unfortunately Kilgour did not work for me
Unfortunately Kilgour did not work for me. That is not to say it won't work for you.
I have been using hair loss products for 3 decades. They typically work for a few years. I am someone who experiences increased shedding as new growth comes in. By 2.5-3 months shedding decreases sharply as new hairs stabilize. That did not happen with Kilgour. My hair loss increased and did not slow down. It may not have had anything to do with Kilgour, it may have just been my continued terrible hair loss. I did see new, baby hairs but I mostly saw them in the drain-catch...even after investing in the shampoo/conditioner that claims to stabilize new hair growth.
I am fully in menopause and I am managing it but it could be related to why Kilgour did not work for me. I gave it 4 months. At 4 months there should have been more stabilization of new hairs.
As a topical product, it is awesome that Kilgour is not sticky. It does not interfere with hair styling at all. It smells nice and it is easy to apply.
I see a lot of reviews that claim it is hard to cancel your subscription. That is not true. I sent an email to Kilgour at 5:37pm and at 6pm I received a text and email that my subscription was cancelled. They were very easy to work with. Very receptive & responsive.
April 22, 2026
Unprompted review
Reply from KilgourMD
Thank you for taking the time to share such a thoughtful and balanced review. We truly appreciate the level of detail and perspective you provided, especially given your long experience navigating hair loss treatments.
We’re sorry KilgourMD ultimately did not provide the stabilization and sustained regrowth you were hoping for, particularly after giving it a full 4-month trial. As you mentioned, menopause and longstanding hair loss can significantly influence the hair cycle and response to treatment, and unfortunately no single solution works the same for everyone.
That said, we’re encouraged that you did observe some new hair activity, even though the retention and stabilization did not progress as hoped. We also appreciate your comments about the formulation itself — especially the non-sticky feel, ease of styling, and application experience.
And thank you as well for clarifying your experience with our cancellation process. We know subscription concerns are important to people, and we’re glad our team was able to respond quickly and make that process smooth and respectful for you.
We truly appreciate you giving KilgourMD a fair and informed trial, and we wish you the very best as you continue your hair health journey. If you ever need anything in the future, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
I am a licensed hair dresser
I am a licensed hair dresser. This morning I permed a client who's hair is normally beautiful, healthy and perms beautifully. Her hair felt funny before I even started and looked yellow on top. The perm took very poorly. She told me about this product she has been using. Don't expect to get a perm over this. It won't work.
April 22, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing this professional perspective. We take feedback from licensed stylists very seriously, especially when it relates to chemical services and hair integrity.
In some individuals — particularly those with lighter, porous, gray, or chemically treated hair — buildup or interaction with certain antioxidant ingredients can affect how the hair responds to services like perms or color treatments. We understand how concerning that can be for both the stylist and the client.
We appreciate you pointing out the texture change and yellowing you observed, and we agree this is important information for customers considering chemical processing while using the product. Feedback like yours helps us continue improving both our guidance and communication around salon compatibility.
If you or your client would be willing, we’d genuinely appreciate the opportunity to learn more about the experience and timeline of use. Our team can be reached at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Allergic reaction …
The product had a strong perfume chemical smell that made my tongue burn and gave me a headache. I only used once and they kindly offered me a refund right away. I’m not sure if they added the scent, but product doesn’t seem made for sensitive women. It’s obviously made by a man.
April 14, 2026
Reply from KilgourMD
Thank you for sharing your experience. We’re very sorry to hear that the scent triggered such a strong sensitivity reaction for you. While many customers describe the fragrance as light, we completely understand that sensitivities to scents and certain ingredients can vary significantly from person to person, especially for those prone to headaches, migraines, or chemical sensitivities.
We’re glad our team was able to respond quickly and provide a refund right away, but we also appreciate your honest feedback regarding how the product felt from your perspective. Input like this is valuable and helps inform future formulation considerations, including requests for lower-fragrance or fragrance-free options.
Thank you again for giving KilgourMD a try and for taking the time to share your thoughts. If you ever need anything further, we’re here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Friendly agents
The two ladies that have answered my emailed questions have been friendly and helpful. I appreciate their customer-forward attitudes as it comes thru in their writing.
April 14, 2026
Reply from KilgourMD
Thank you so much for your thoughtful feedback! We’re delighted to hear that the members of our support team who assisted you were friendly, helpful, and genuinely customer-focused in their communication.
We believe kindness and care should come through in every interaction, so it truly means a lot to know that was reflected in your experience. We’ll be sure to share your kind words with the team. 😊
Thank you again for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Kilgour MD: Effective Products & Great Customer Service
Kilgour serums helped improve my menopausal hair loss. Over 6 months, it helped to reduce shedding and brought new hair growth. The customer service experience via e-mail communication was responsive, concerned, and prompt.
April 20, 2026
Reply from KilgourMD
Thank you so much for sharing your experience. We know how challenging menopausal hair loss can be, so it truly means a lot to hear that KilgourMD helped reduce your shedding and support new growth over time.
We’re especially grateful for your patience and consistency over the 6-month journey, as meaningful changes in the hair cycle often take time. It’s also wonderful to hear that our customer service team provided responsive, caring, and prompt support throughout your experience.
Thank you again for your trust and for being part of the KilgourMD community. We’re honored to be part of your hair health journey! 😊
If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
My question was answered clearly
My question was answered clearly and directly with a friendly, helpful tone. Impressed with the products and appreciate the customer service!
April 20, 2026
Reply from KilgourMD
Thank you so much for your kind feedback! We’re delighted to hear your question was answered clearly and directly while still feeling friendly and helpful — that’s exactly the experience we strive to provide.
It’s wonderful to know you’re impressed with the products as well as the customer service. We truly appreciate your support and your trust in KilgourMD. 😊
If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Doesn’t work
Doesn’t work! It’s hard to cancel too. Don’t waste your money
March 1, 2026
Unprompted review
Reply from KilgourMD
We’re sorry to hear that the product and overall experience did not meet your expectations. We understand how frustrating it is when you don’t see the results you were hoping for, especially after investing both time and money.
We also take concerns about subscriptions and cancellations seriously. Our intention is never to make cancellation difficult, and subscriptions can be canceled at any time through customer support or the account portal. If that process felt confusing or frustrating in your case, we appreciate the feedback and will continue working to improve clarity and responsiveness.
We would genuinely appreciate the opportunity to review your experience and see if there’s anything we can do to help resolve the situation. Please feel free to contact us directly at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT) with your account details.
Prompt response to questions
Prompt response to questions. I would suggest that a possible effect of color change on very white or light hair be mentioned in direction. Rubbing serums into scalp and not combing after has really helped minimize brassiness. This is the only product I've ever used that actually works. I'm in my 70s.
March 29, 2026
Reply from KilgourMD
Thank you so much for sharing both your experience and your helpful suggestion. We truly appreciate the thoughtful feedback regarding lighter and white hair tones. You’re absolutely right that clearer guidance about the potential for brassiness or color change in very light, gray, or white hair would be valuable, and we appreciate you sharing the application technique that helped minimize it for you.
Most importantly, we’re thrilled to hear that the product is working for you — especially after trying other options over the years. Hearing that this is the first product that has truly made a difference, even in your 70s, means a great deal to us.
We also appreciate your kind words about our customer service and responsiveness. Thank you for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
The product works as described
The product works! The customer support is awesome!
April 15, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for the wonderful feedback! We’re thrilled to hear you’re seeing great results and that our customer support team has been there for you along the way.
Providing both effective products and exceptional support is exactly what we strive for, so it truly means a lot to hear this.
Thank you for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Excellent customer service
Excellent customer service. Provided an easy refund. I used for 60 days. However, the product didn't work for me. It also turned my hair in the treated area, orange. I have very light silver hair. I was using it mainly on the top of my head. The area it was used on turned my existing hair orange. Now I have another problem to deal with. Maybe because it is chemo hair, I don't know, but watch while you're using it to see if your hair changes. They told one customer it was waking up follicles, not for me. Orange hair is not new growth.
March 20, 2026
Unprompted review
Reply from KilgourMD
Thank you for taking the time to share your experience so candidly. We’re truly sorry the product was not a good fit for you and that you experienced discoloration in the treated area. We completely understand how upsetting that must be — especially after already going through the challenges associated with chemo-related hair changes.
You are correct that individuals with very light silver, white, gray, or porous hair can sometimes experience yellowing or orange discoloration when certain antioxidant ingredients come into contact with the hair shaft rather than only the scalp. While this is a cosmetic effect and not “new growth,” we understand your frustration and appreciate you clarifying that distinction for others.
We’re glad our team was able to process your refund easily, but we also recognize that dealing with hair discoloration afterward is understandably distressing. Your feedback is important and helps us continue improving both our communication and guidance for customers with lighter or medically vulnerable hair types.
Thank you again for giving KilgourMD a try and for sharing your honest perspective. If there’s anything further we can do to assist, please reach out to us at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Customer service
Whenever I have reached out to the customer service team, they were very respectful and helpful and did what they could to make my experience better.
April 16, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words. We’re very glad to hear that our customer service team has consistently treated you with respect and worked to make your experience better whenever you reached out.
Providing thoughtful, supportive care is extremely important to us, and it means a great deal to know that’s been reflected in your interactions with our team.
Thank you again for your support and for being part of the KilgourMD community. If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
The customer service is excellent
The customer service is excellent. I sent an email and my issue was addressed and resolved in minutes. Highly recommend!
April 17, 2026
Reply from KilgourMD
Thank you so much for your kind feedback! We’re thrilled to hear your issue was addressed and resolved so quickly. Providing fast, respectful, and effective support is something we care deeply about, so your recommendation truly means a lot to us.
Thank you for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Reply from KilgourMD
Thank you for your kind feedback! We’re glad to hear your question was answered promptly and professionally. Providing clear, responsive support is very important to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
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