Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have been using the Kilgour products for several months. The hair shedding has stopped. Any questions or concerns I may have had were answered directly by a representative within a few hours of my... See more
Company replied
I started using this product after buying alllll the other things marketed to me on social media. I have had menopausal hair loss and thinning for years. In the beginning of this year, I had a medical... See more
Company replied
Prompt response to questions. I would suggest that a possible effect of color change on very white or light hair be mentioned in direction. Rubbing serums into scalp and not combing after has really h... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.2
Great
436 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Reply from KilgourMD
Thank you for your kind feedback! We’re glad to hear your question was answered promptly and professionally. Providing clear, responsive support is very important to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
KilgourMD Actually Works!!
After experiencing post-menopausal hair loss, I tried so many different products, with some degree of success from each. The best by far had been Kilgour MD. Within just a couple of weeks, my shedding returned to normal and I stopped panicking when I’d see hair in the shower.
The downside that I experienced was that the serums didn’t last a full 30 days for me; it was closer to 20. Also, the droppers were relatively imprecise when applying to my scalp. Too much ended up in my hair, rather than on the scalp itself. Finally, the bottles were only 3/4 full. Between these three factors, the price-per-ounce is higher than the $127 I spent. Even though I purchased three months’ worth, they were used up in two months. I couldn’t really afford to spend more, so I discontinued using them. Sadly, my hair eventually returned to its pre-use condition and the shedding returned.
However, the serums are outstanding and actually work! Unlike some other reviewers , I genuinely like the scent of the serums. To me, they have a slightly smoky/fresh tobacco smell! The consistency is not too watery, so it doesn’t slide down into your face. I felt absolutely no ill side effects from the serums.
Actually, as I’m writing this review, I’ve convinced myself to resume using KilgourMD. Because even if I have to buy more, it’s worth it!!
November 1, 2025
Unprompted review
Reply from KilgourMD
Thank you so much for taking the time to share such a thoughtful and detailed review. We truly appreciate both your honesty and your encouragement.
We’re especially glad to hear that KilgourMD helped reduce your post-menopausal shedding so quickly and gave you peace of mind again. Hearing that you stopped panicking when seeing hair in the shower is incredibly meaningful to us, because we know how emotional and stressful hair loss can be.
We also genuinely appreciate your constructive feedback regarding bottle longevity, dropper precision, and overall value. Individuals with more diffuse thinning or larger treatment areas can absolutely go through product faster than expected, and your comments help us continue improving both packaging and application experience.
It also means a lot to hear your perspective on the formula itself — from the texture and scent to the absence of irritation. And honestly, we’re honored that by the end of writing your review, you felt confident enough in your results to consider returning to the system. That says more than we could ever say ourselves.
Thank you again for sharing your experience and for giving KilgourMD such a fair and thoughtful trial. We’re grateful to be part of your hair journey. If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Great initial experience
The product arrived on time and was packaged well.
I did have a question about the application which was answered promptly and clearly.
I have a slight issue with the scent, but have adapted to it. Also I continue to struggle with the applicator, I think this will become easier with time and practice.
I haven't used the product long enough to speak to it’s overall effectiveness. The really great thing is that the shedding has already started to slow. Yay!
April 11, 2026
Reply from KilgourMD
Thank you so much for sharing your experience so far! We’re glad to hear your order arrived promptly and that our team was able to answer your application questions clearly and quickly.
We also appreciate your honest feedback about the scent and applicator. Many customers do find that application becomes much easier with a little practice, especially when focusing directly on the scalp rather than the hair itself.
Most encouraging of all, we’re thrilled to hear that your shedding has already started to slow — that’s often one of the earliest positive signs that the hair cycle is responding. 🎉
Thank you again for giving KilgourMD a try. We’re excited for you as you continue your journey, and if you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Reply from KilgourMD
Thank you so much for the wonderful feedback! We’re thrilled to hear you’re loving the products and had such a great experience with our customer service team.
Providing effective products alongside responsive, caring support is exactly what we strive for, so your kind words truly mean a lot to us.
Thank you for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I don't think the product worked and Scammy practices
I don't think the product worked, and their business practices are scammy. They try to hide that it's a subscription and where to cancel easily. They don't answer their phone number and barely reply to their customer support.
April 17, 2026
Unprompted review
Reply from KilgourMD
We’re very sorry to hear about your experience and understand why you feel frustrated. That’s not the impression or experience we want anyone to have.
We want to clarify that subscriptions can be canceled at any time, and our intention is never to make that process difficult or unclear. If the cancellation options or subscription terms were not obvious enough, that’s important feedback and something we take seriously.
We’re also concerned to hear about the difficulty reaching support. While our team strives to respond as quickly as possible across email and phone, we recognize that delays or missed communication can understandably create frustration and erode trust.
Although the product may not have worked for you, we would still genuinely appreciate the opportunity to review your account and communication history to better understand what happened and see if there’s anything we can do to help resolve the situation.
Please reach out to us directly at hello@kilgourmd.com
or call 844-889-5348 (Mon–Fri, 9am–5pm PT) with your account details, and we’ll take another look. We appreciate you bringing these concerns to our attention.
Bordering fraudulent business…
Bordering fraudulent business practices. Product stripped color out of my hair. Called within the 90 window and since 90s days wasn't up, would not help me return the pordcut. Vague on terms of 90 day trial. Team not responsive, repeatedly received form email response to questions and or doesn't respond. Signs you up for unknown subscription. Please learn from my mistakes
April 8, 2026
Unprompted review
Reply from KilgourMD
We’re very sorry to hear about your experience and understand why you’re upset. We never want any customer to feel misled, unsupported, or stuck in a frustrating situation.
Regarding the discoloration, individuals with lighter, gray, white, or color-treated hair can sometimes experience yellowing or color shifting if the Prevention serum comes into contact with the hair shaft rather than only the scalp. While this effect is cosmetic, we understand how distressing it can be and agree that clearer communication around this risk is important.
We also recognize your frustration regarding the timing of the 90-day guarantee and how the policy was explained. The guarantee is intended to allow enough time to evaluate results, but it should never feel vague or unfairly restrictive. Likewise, subscriptions should always be transparent and easy to manage.
We’re also concerned to hear that your attempts to get support felt impersonal or unanswered. That is not the standard we aim for, and your feedback is important to us.
We would genuinely appreciate the opportunity to review your case directly, including your prior communications and account history, to better understand what happened and determine whether there is anything further we can do to help.
Please contact us at hello@kilgourmd.com
or call 844-889-5348 (Mon–Fri, 9am–5pm PT) with your account details so we can take another look.
Reply from KilgourMD
Thank you for your feedback! We’re glad to hear our customer service team was able to help resolve the issue for you.
Providing responsive and effective support is very important to us, and we truly appreciate you taking the time to share your experience. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Easy
Easy, quick and kind response to my email request. Doesn’t happen often with digital purchases these days. Thank you!
April 15, 2026
Reply from KilgourMD
Thank you so much for your kind words! We’re really glad we could provide a quick, easy, and kind response to your request.
We agree — responsive customer service can feel rare these days, especially with online purchases, so it truly means a lot to hear that your experience stood out.
Thank you again for your support and for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
3 month review
I have been using the product for 3 months. I haven't had any issue with smell (which I see have caused others concern), however, I do have a few other issues. First, unless you have very little area to treat the three bottles won't last 90 days. I've received two shipments so far. I have hair loss all over, but had to limit application to specific areas daily to keep from buying the 3 months supply once a month. Second, you can't really go more than two applications without washing your hair - it gets too oily (it's not exactly oily, but it's not clean either). Lastly, I haven't seen a reduction in shedding and while I have some regrowth, it's hard to tell if the product is responsible for any of it - because I was noticing small hairs at the temples and front hairline before I started using it.
April 14, 2026
Unprompted review
Reply from KilgourMD
Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate the balanced feedback and understand the concerns you’ve raised.
You make a very fair point that individuals with more diffuse or widespread thinning may use product more quickly than those targeting only a few smaller areas. Your comments about coverage and product longevity are important feedback for us.
We also understand what you mean regarding the hair feeling “not exactly oily, but not clean either.” Even though the formula is designed to be lightweight, some individuals — especially those applying to larger areas or using it daily — may notice buildup over multiple applications before washing. We appreciate you describing that experience so clearly.
Most importantly, we understand your uncertainty around the results. Hair regrowth can be difficult to evaluate, especially when there may already have been some natural regrowth occurring before starting the product. While some people notice reduced shedding first, others primarily notice subtle new hairs over time, and unfortunately not every case responds clearly or dramatically.
We truly appreciate you giving KilgourMD a fair 3-month trial and sharing such constructive feedback. Experiences like yours help others make informed decisions and help us continue improving both our products and communication.
If you ever want to discuss your routine or have questions moving forward, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Great customer service.
April 12, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind feedback! We’re delighted to hear you had a great experience with our customer service team.
Providing responsive, thoughtful support is very important to us, and we truly appreciate you taking the time to share this. If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Very caring company
Very caring company! I was recently diagnosed with breast cancer and because of chemo I knew my hair would fall out so I asked the company to allow me to back out of my subscription and the newest shipment and without hesitation they allowed me the chance to go through what I have to deal with and heal.
I did receive the “cancelled” shipment and gave it to one of the newly “graduated” patients in the hope her hair returns vigorously!!
Love this company!! Thank you for your kindness!! Return customer here!!!
April 6, 2026
Reply from KilgourMD
Thank you so much for sharing this incredibly personal and heartfelt message. We are truly sorry to hear about your diagnosis, and we’re wishing you strength, healing, and support as you go through treatment.
It means a great deal to know that our team was able to respond with compassion and flexibility during such an important time in your life. And what you did with the shipment you received — passing it along to another patient beginning her regrowth journey is genuinely beautiful and deeply generous.
We’re honored to have earned your trust, and we’ll be here whenever you’re ready in the future. Until then, please focus on yourself and your healing.
Sending you our very best wishes, and thank you again for your kindness and grace. 💜
Customer since August 2025 and dealing…
Customer since August 2025 and dealing with menopause and GLP-1 hair loss. This has brought me back from the brink of shaving my head.
August 12, 2025
Unprompted review
Reply from KilgourMD
Thank you so much for sharing this. We know how emotionally difficult hair loss related to menopause and GLP-1 medications can be, and it truly means a lot to hear that KilgourMD helped you regain hope and confidence during that experience.
Hearing that the system helped bring you “back from the brink” is incredibly meaningful to us. Thank you for trusting us since August 2025 and for staying consistent through the process.
We’re honored to be part of your journey and are so grateful for your support. If you ever need anything, we’re always here for you at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 💜
I appreciate that when I got behind on…
I appreciate that when I got behind on using my products, customer service adjusted my shipping dates. Customer service is pretty wonderful, very responsive. I think the products are working for me but am waiting for the six month mark to really give them a chance. My hair is very thin and fine. I have noticed less breakage and shedding but am not sure that I have more new hair growth that I normally would at this point.
April 12, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience so thoughtfully. We’re glad our customer service team was able to adjust your shipping schedule and make things easier when you needed flexibility — we know life happens, and we always want to support our customers in a practical and responsive way.
It’s also encouraging to hear that you’ve already noticed less breakage and shedding. Those are often some of the earliest positive signs, especially for very fine or thin hair. You’re absolutely right that the 6-month mark can provide a clearer picture of overall regrowth and density changes, particularly with menopause-related thinning or long-standing hair concerns.
We truly appreciate your patience, consistency, and balanced perspective. Thank you for giving KilgourMD a fair opportunity and for being part of our community. If you ever have questions along the way, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Reply from KilgourMD
Thank you so much for your kind words! We’ll be sure to share this with our support team — they truly care about helping our customers and will be thrilled to hear this feedback. 😊
Providing responsive, thoughtful support is something we take great pride in, and it means a lot to know it made a difference in your experience.
Thank you for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Customer Service
Just started using the products but, had an issue with the shipping on the post office end. The customer service representative was very fast and professional at responding and handling the issue. Thank you so much!
April 11, 2026
Reply from KilgourMD
Thank you so much for your kind feedback! We’re sorry there was a shipping issue with the post office, but we’re very glad our customer service team was able to respond quickly and handle things professionally for you.
We truly appreciate your patience and are excited for you as you begin using the products. Thank you again for your support and for being part of the KilgourMD community! 😊
If you ever need anything along the way, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Fantastic product and customer service…
Fantastic product and customer service was awesome
April 11, 2026
Reply from KilgourMD
Thank you so much for the wonderful feedback! We’re thrilled to hear you’re loving the product and that our customer service team made such a positive impression as well.
Providing both effective products and exceptional support is exactly what we strive for, so your kind words truly mean a lot to us. 😊
Thank you for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Ordering was easy and shipment was free…
Ordering was easy and shipment was free and pretty quick. I'm excited to start using the shampoo I purchased, which just arrived today. When I first ordered, G-Pay auto filled an old shipping address into the order and I didn't realize it until after the order went through. But I emailed customer service right away and got an almost immediate response from the AI customer service agent that understood the problem I described in my email and was able to cancel the incorrect order and return my payment immediately so I could reorder with the correct address.
April 10, 2026
Reply from KilgourMD
Thank you so much for sharing this experience! We’re sorry the original shipment was misdelivered, but we’re very glad everything ultimately worked out and that our team could help quickly.
We truly appreciate your honesty in offering to send one of the shipments back — that was incredibly thoughtful of you. Our goal is always to make situations like this as stress-free as possible, and we’re happy we could turn a frustrating shipping issue into a positive experience for you. 😊
Thank you again for your kindness and for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Due to medical reasons had to cancel
Due to medical reasons I was advised not to use right now. Emailed customer service and Mae was right on it. Refund was sent right away and subscription canceled. Hope to be able to use once my issue is under control.
April 4, 2026
Reply from KilgourMD
Thank you so much for sharing your experience. We’re sorry to hear you’re dealing with medical concerns right now, and we sincerely wish you the very best as you focus on your health and recovery.
We’re glad Mae was able to assist you quickly with the refund and subscription cancellation. Providing compassionate, responsive support during moments like these is incredibly important to us.
Whenever the time feels right and your situation is under better control, we’ll be here and happy to support you again. Until then, please take care of yourself, and thank you again for your kind words and trust in KilgourMD. 💜
The first shipment went to my UPS store…
The first shipment went to my UPS store mailbox and to the wrong address (UPS fault) so I emailed that I didnt receive it. You shipped another and shortly thereafter the person who got it gave back to UPS receptionist. I offered to send one back but you said to keep it thanks a million!!
March 30, 2026
Reply from KilgourMD
Thank you so much for sharing this experience! We’re sorry the original shipment was misdelivered, but we’re very glad everything ultimately worked out and that our team could help quickly.
We truly appreciate your honesty in offering to send one of the shipments back — that was incredibly thoughtful of you. Our goal is always to make situations like this as stress-free as possible, and we’re happy we could turn a frustrating shipping issue into a positive experience for you. 😊
Thank you again for your kindness and for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Great customer support when I need help
April 8, 2026
Reply from KilgourMD
Thank you so much for your kind feedback! We’re glad to hear our customer support team has been there for you whenever you needed help.
Providing responsive, caring, and reliable support is very important to us, and it truly means a lot to know that made a positive difference in your experience. 😊
Thank you for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
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