Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have been using the Kilgour products for several months. The hair shedding has stopped. Any questions or concerns I may have had were answered directly by a representative within a few hours of my... See more
Company replied
I started using this product after buying alllll the other things marketed to me on social media. I have had menopausal hair loss and thinning for years. In the beginning of this year, I had a medical... See more
Company replied
Prompt response to questions. I would suggest that a possible effect of color change on very white or light hair be mentioned in direction. Rubbing serums into scalp and not combing after has really h... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.2
Great
436 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Their customer service is amazing and…
Their customer service is amazing and quick to respond to resolve any issues. They take pride in their product and work ethic and it shows!
March 31, 2026
Reply from KilgourMD
Thank you so much for your kind words — we truly appreciate it! We’re glad to hear our team has been able to respond quickly and resolve any issues for you.
Taking pride in both our products and how we support our customers is very important to us, so it means a lot to hear that reflected in your experience.
If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Customer service replies very quickly
Customer service replies very quickly. They are very helpful and informative. I appreciate the support.
March 28, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind feedback — we truly appreciate it! We’re glad to hear our team has been quick to respond and able to provide helpful, informative support.
It means a lot to know you feel supported — that’s exactly what we strive for. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Turns silver hair orange or yellow/ No refund unless you apply exactly 90-97 days from receipt of product!
I'm sorry I didn't know when I ordered this that it is likely to cause silver, gray, white and light blonde hair to turn ORANGE or YELLOW. That is a deal breaker for me! When I called to immediately return my unused bottles I was told I could not apply for a refund until July 30th. ( My serums arrived today Mar 30 and I called today March 30) Not only that but at that point July 30th, there was only a 1 WEEK window to apply for that refund ( by July 7th). I think these business practices are clearly designed to take advantage of the consumer.
March 30, 2026
Unprompted review
Reply from KilgourMD
Thank you for taking the time to share your experience — we understand why this felt frustrating, and we’re sorry for the confusion and concern it caused.
Regarding color change, in a subset of individuals with gray, white, or very light blonde hair, certain antioxidant ingredients can interact with the hair shaft (if there is contact beyond the scalp) and cause a yellow or orange tone. This is a cosmetic and temporary effect, but we fully recognize that it can be a deal breaker — especially if you were not expecting it. Your feedback on clearer upfront communication is important and taken seriously.
On the refund timing, we’d like to clarify: our 90-day money-back guarantee is designed to allow a full evaluation period, which is why refunds are processed after that timeframe. However, the window to request a refund is not intended to feel restrictive or confusing, and we appreciate you highlighting how this was explained to you — it should always be clear and straightforward.
We also want to emphasize that we never aim to create a negative or adversarial experience. If something didn’t feel fair or was communicated poorly, that’s something we want to review and improve.
We would genuinely like the opportunity to look at your specific case again, especially given that you reached out immediately upon receiving the product. Please contact us directly with your order details so we can review this more carefully.
You can reach us at hello@kilgourmd.com or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT). We appreciate you bringing this to our attention and would like the chance to address it properly.
Best product for hair growth!
March 23, 2026
Reply from KilgourMD
Thank you so much for your enthusiasm — we truly appreciate it! We’re thrilled to hear you’re having such a positive experience and seeing great results.
Your support means a lot to us, and we’re grateful to be part of your hair growth journey. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
An immediate customer service response…
An immediate customer service response regarding a change of address was deeply appreciated. Efficient and courteous!
March 30, 2026
Reply from KilgourMD
Thank you so much for your kind feedback! We’re glad we could assist quickly with your address change and make the process smooth and stress-free.
Providing efficient and courteous support is very important to us, and we truly appreciate you taking the time to share your experience. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Very helpful
Very helpful. They went out of their way to make sure I was satisfied. Answered all my questions kindly and efficiently!
March 25, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind feedback — we truly appreciate it! We’re glad our team was able to go the extra mile to ensure everything was handled to your satisfaction and that your questions were answered clearly and efficiently.
Providing thoughtful, supportive service is very important to us, and it means a lot to hear that reflected in your experience. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
They answered my question and I ordered…
They answered my question and I ordered your shampoo and conditioner.
March 28, 2026
Reply from KilgourMD
Thank you so much for sharing! We’re glad we could answer your questions and help you feel confident moving forward with your order.
We’re excited for you to try the shampoo and conditioner — they’re designed to complement the serums and support overall scalp and hair health.
If you have any questions once you start using them, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I ordered the product to try months ago…
I ordered the product to try months ago with no effects noted. I couldn't afford it, and somehow I received another box of the product. I had to email the helpdesk to cancel the subscription since there was no option to cancel on my own on the website. When I asked to return the box they told me I wasn't eligible because I didn't purchase the more expesive bundles. I will never use or buy it again. Buyer beware.
March 26, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience — we’re sorry to hear how frustrating this felt. We understand how disappointing it is not to see results, and how concerning it can be to receive an additional shipment you weren’t expecting.
To clarify, subscriptions can be managed, skipped, or canceled at any time, either through the customer portal or with the help of our support team. If that option wasn’t clear or easily accessible in your case, that’s important feedback and something we take seriously.
Regarding returns, our 90-day money-back guarantee applies to the 90-day system, as that allows enough time to properly evaluate results across a full hair cycle. That said, we always want to review individual situations carefully, especially when there are concerns around unexpected shipments or billing.
We would genuinely appreciate the opportunity to look into your account and see if there’s anything further we can do to help resolve this for you. Please reach out to us directly with your order details or the email used for your account so we can review everything thoroughly.
You can contact us at hello@kilgourmd.com or speak with a live representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).
Shared my email address with other Shopify merchants
I signed up for their newsletter using a personalized email address I only use for Kilgour. Nobody else has access to it. Everything was fine until about 6 months later when I got a marketing email from a company called IQ Bar. In the "to" field was the email address I gave to Kilgour. I was baffled how IQ Bar got this email address so I did some digging and read on Kilgour's Privacy Policy page which states they share their customer's email information with Shopify which also shares it with other Shopify merchants. The night before this incident occurred I was browsing the IQ Bar website (also hosted with Shopify), but I did not enter my email address anywhere on their site, did not sign up for their newsletter or place an order. There is no reason for IQ Bar to have my contact information, especially an email address I only shared with Kilgour. Apparently Shopify shared my email address with IQ Bar after browsing their site. Kind of sleazy if you ask me. I never placed an order with Kilgour or used their product. I was going to but after this incident I do not trust my personal information to a company that does this.
March 28, 2026
Unprompted review
Reply from KilgourMD
Thank you for taking the time to share your concerns — we understand why this would feel unsettling, and we take privacy very seriously.
To clarify, KilgourMD does not sell or directly share customer email addresses with other brands for marketing purposes. Like many e-commerce companies, we use Shopify as our platform provider, and certain data handling practices — including how browsing behavior may be used across Shopify-hosted sites — are governed by Shopify’s own systems and privacy framework, not by individual merchants.
What you’re describing may be related to Shopify’s broader advertising or tracking ecosystem, which can sometimes connect browsing activity across different Shopify-powered stores using cookies or similar technologies — even if you did not explicitly enter your email on another site. We understand how this can feel confusing or intrusive.
That said, your feedback is important. We never want customers to feel their information is being used in a way that isn’t clear or expected. We encourage reviewing Shopify’s privacy and data usage policies, as they control much of this functionality at the platform level.
If you’d like, we’re happy to answer any questions about how KilgourMD handles your data specifically, or help you opt out of certain communications. You can always reach us at hello@kilgourmd.com.
The customer service is exceptional and…
The customer service is exceptional and if I have a ny questions or concerns and ask alot of questions some one always gets right back to me.
March 19, 2026
Reply from KilgourMD
Thank you so much for your kind words — we truly appreciate it! We’re always happy to answer questions (no matter how many 😊), and we’re glad to hear our team has been responsive and supportive whenever you’ve reached out.
Making sure you feel informed and taken care of is very important to us. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Disappointed
The product smelled wonderful, but unfortunately, it just didn’t work on the Ozempic hair loss even after three months of consistent use.
March 20, 2026
Reply from KilgourMD
Thank you for sharing your experience — we truly appreciate it. We’re sorry to hear the product didn’t deliver the results you were hoping for, especially after consistent use over three months.
Hair loss related to medications like Ozempic (often a form of telogen effluvium) can behave a bit differently, as it’s typically driven by a systemic trigger affecting the hair cycle. In many cases, regrowth depends on addressing or stabilizing that underlying cause, and timelines can vary.
We’re glad you gave the system a full and consistent trial, and we appreciate your honest feedback. If you’d ever like to discuss your specific situation or next steps, our team is always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
The customer service and products are…
The customer service and products are excellent!
March 20, 2026
Reply from KilgourMD
Thank you so much for your kind words — we truly appreciate it! We’re thrilled to hear you’re enjoying both the products and the customer service experience.
Providing effective solutions alongside responsive, thoughtful support is exactly what we strive for. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Disappointing Results
While ordering was easy and shipping was quick, unfortunately I haven't had any positive outcome from using thr.product, and it's been a month now- no changes. Disappointing for sure.
March 19, 2026
Reply from KilgourMD
Thank you for sharing your experience — we understand how disappointing it can feel not to see changes after the first month.
At this stage, it’s still quite early in the hair growth cycle. For most people, one month is not enough time to assess regrowth, as hair follicles take time to transition and produce visible new strands. Typically, the first sign of response is reduced shedding, with noticeable regrowth often appearing closer to the 8–12 week mark with consistent use.
That said, we completely understand the frustration and appreciate you giving the product a try. If you’d like, our team can help review your routine or set expectations based on your specific situation.
You can reach us anytime at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT) — we’re here to help.
The staff is great
The staff is great. Very helpful and my questions are addressed right away. I'm very pleased.
March 26, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind feedback — we truly appreciate it! We’re glad to hear our team has been helpful and responsive in addressing your questions right away.
It means a lot to know you’re pleased with your experience. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Kilgour Purchase
USPS text my Kilgour package had been delivered. I did not find it. I wrote customer service the next day. Drixsey from Kilgore reached out the same day to get information to send another shipment; no questions asked. I couldn’t believe it. I hadn’t been treated so well in many, many years. Excellent. Also, her use of the English language was perfect which is unusual these days too.
March 22, 2026
Reply from KilgourMD
Thank you so much for sharing this — we’re truly grateful for your kind words. We’re glad Drixsey was able to step in quickly and take care of the situation for you. That’s exactly the level of service we strive to provide.
We’ll be sure to pass along your feedback to her — she’ll really appreciate it.
It means a lot to know you felt well taken care of, and we’re honored to have earned your trust. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I’ve been using Kilgour since November…
I’ve been using Kilgour since November and can say that this is the first serum of many where I see progress. Recently, I had to contact the Kilgour team about a shipment issue and I was impressed by the courteous and speedy response I received from the team. They were wonderful and only reinforced why I’m so happy with this product.
March 12, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing this — we’re truly grateful for your support. It’s wonderful to hear that after trying many options, you’re finally seeing progress with KilgourMD. That kind of feedback means a lot to us.
We’re also glad our team was able to assist you quickly and courteously with your shipment issue. Providing both effective products and excellent support is exactly what we strive for.
Thank you for being part of the KilgourMD community — we’re honored to be part of your journey. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I didn’t actually buy any product but…
I didn’t actually buy any product but asked a question about whether or not the product may help me. Instead of answering with “ Yes of course it will help you” they advocated a more measured approach to wait and see how my other medical issues turn out first. I really admire that they were not just about the sale but seemed genuinely interested in resolution of my symptoms.
March 20, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing this — it truly means a lot to us.
Our goal is always to give honest, medically grounded guidance, even if that means recommending a more measured approach rather than pushing a product. Your health and getting to the right root cause always come first.
We really appreciate you recognizing that, and we’re here whenever you need us — whether that’s now or down the line. If you ever have more questions, don’t hesitate to reach out at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
They took care of my mistake…
They took care of my mistake immediately. They were wonderful
March 24, 2026
Reply from KilgourMD
Thank you so much for your kind words! We’re glad we could step in quickly and take care of everything — that’s exactly what we’re here for.
We truly appreciate you taking the time to share your experience. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Quick response to all my inquiries…
Quick response to all my inquiries about the product. Ive been using Kilgour for 5 months and so far its exceeded my expectations. Within 6 weeks my excessive shedding had stopped and new growth started coming in.
March 16, 2026
Reply from KilgourMD
Thank you so much for sharing your experience — this is incredibly encouraging to hear! Seeing excessive shedding slow within the first 6 weeks, followed by new growth, is exactly how the hair cycle typically responds when follicles begin to recover.
We’re also glad our team has been able to support you with quick and helpful responses along the way. That combination of results and support means everything to us.
We truly appreciate you being part of the KilgourMD community. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Definitely Worth a Try
My experience has been very positive with Kilgour MD. I started using the two serums a couple of months ago and although I don't see radiantly thicker hair yet, I can see some tiny hairs growing in areas that were very sparse before. My only issue has been with staining and the customer service people at Kilgour MD have answered my inquiry, providing me with helpful suggestions.
March 20, 2026
Reply from KilgourMD
Thank you so much for sharing your experience — we’re glad to hear it’s been a positive one overall. Seeing those tiny new hairs in previously sparse areas is a very encouraging early sign that the follicles are responding, even if full thickness takes more time to develop.
We also appreciate you mentioning the staining concern. Our team is always happy to provide guidance, and we’re glad they were able to offer helpful suggestions. As a reminder, applying carefully to the scalp and minimizing contact with the hair shaft can help reduce this effect.
Thank you again for your thoughtful feedback and for continuing with the process. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
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