Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using the Kilgour products for several months. The hair shedding has stopped. Any questions or concerns I may have had were answered directly by a representative within a few hours of my... See more
Company replied
I started using this product after buying alllll the other things marketed to me on social media. I have had menopausal hair loss and thinning for years. In the beginning of this year, I had a medical... See more
Company replied
Prompt response to questions. I would suggest that a possible effect of color change on very white or light hair be mentioned in direction. Rubbing serums into scalp and not combing after has really h... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.2
Great
436 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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The serum did not work for me
The serum did not work for me, so Dr. Kilgour refunded my money without a problem.
March 23, 2026
Reply from KilgourMD
Thank you for sharing your experience. While we’re sorry the serum wasn’t the right fit for you, we’re glad Dr. Kilgour and our team were able to make the refund process smooth and hassle-free.
Standing behind our guarantee and ensuring a fair experience is very important to us. We truly appreciate you giving KilgourMD a try.
If you ever need anything in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
This company has some of the best…
This company has some of the best customer service I’ve ever experienced in my life, and I’m 61 years old. I had an issue with my subscription and it was handled immediately by the most kind and thorough customer service rep named, Kaela.
March 19, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for this incredibly kind feedback — it truly means a lot to us. We’re honored to hear that your experience stands out, especially given your perspective.
We’re so glad Kaela was able to step in and handle your subscription issue promptly and thoroughly. We’ll be sure to pass along your kind words to her — she’ll really appreciate it.
Thank you for being part of the KilgourMD community. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
They were very quick in their response…
They were very quick in their response and even though I made the mistake they fixed it for me. This product is working on the spot I’m focusing on and I will continue to use this product going forward!
March 20, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience! We’re glad our team was able to respond quickly and help resolve the issue — even when it wasn’t on our end. That’s exactly the kind of support we strive to provide.
It’s even better to hear that you’re seeing results in the area you’re focusing on — that’s very encouraging progress.
We truly appreciate your support and look forward to being part of your continued journey. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Good product and excellent customer service
The hair serums (Treatment and Prevention) have worked for me. I am seeing increased thickening of my hair and the thinning in the middle of my hair and edges is filling in. The bottles last a long time for me since I am only using in the 3-4 areas that have been thinning and not on my entire scalp area. I will purchase again when I run out. Customer service is very responsive if you have questions or need to make changes to your order!
March 20, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience — we’re thrilled to hear you’re seeing thickening and filling in of those thinner areas. That’s exactly the kind of progress we hope for with consistent use.
It’s also great to hear that applying the serums to targeted areas is working well for you and helping extend the life of each bottle.
We truly appreciate your continued support and your kind words about our customer service team. If you ever have questions or need assistance, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
The response to my question was quick
The response to my question was quick, concise, and very supportive. I'm very pleased.
March 19, 2026
Reply from KilgourMD
Thank you so much for your kind feedback — we’re glad to hear the response was quick, clear, and supportive. That’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share this. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Even though we did not need the product…
Even though we did not need the product (my son just has a bad case of cradle cap because he does not maintain his hair in college), this is a product I would purchase if he ever did start to thin. I like the story behind the product.
March 11, 2026
Reply from KilgourMD
Thank you for sharing this — we really appreciate your perspective! It sounds like you’ve got a good handle on the situation, and we’re glad you took the time to learn about the product and the story behind it.
If your son ever does need support for hair thinning in the future, we’d be honored to be a resource. In the meantime, we’re always here if you have any questions.
You can reach us anytime at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I was pleased with the easy ordering…
I was pleased with the easy ordering process and I’ve started using the treatment product every evening. The directions are very clear and I will update my experience in a few months.
March 16, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience so far — we’re glad to hear the ordering process was smooth and that the directions have been clear and easy to follow.
It’s great that you’ve started a consistent routine, and we’ll look forward to hearing how things progress over the next few months. That’s typically when more noticeable changes begin to appear.
If you ever have questions along the way, we’re always here to help at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I asked so many questions and got…
I asked so many questions and got clear, thoughtful, respectful answers, though I must have repeated myself. Not many companies have such good customer service and it makes me feel secure about using your product.
March 13, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your thoughtful feedback — we truly appreciate it. We’re always happy to answer questions (even repeated ones!) because we know how important it is to feel informed and confident when starting something new.
It means a lot to hear that our team made you feel supported and secure — that’s exactly what we strive for.
If you ever have more questions, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I accidentally duplicated my first…
I accidentally duplicated my first order. Their support team was so helpful. Stopped the order before it ran through full processing and became an even bigger headache. They were incredibly helpful and made it so easy to get sorted out and resolved. I really appreciate a business that has that level of customer service. Its rare to find now a days. Cant wait to actually get the product.
March 2, 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience! We’re really glad our team was able to step in quickly and resolve the duplicate order before it became a bigger issue — that’s exactly what we aim to do.
It means a lot to hear that you felt supported and that the process was easy and stress-free. We truly appreciate your kind words about our customer service.
We’re excited for you to receive your order and get started! If you have any questions along the way, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Great Response Time
The response from Kilgour MD was handled on a weekend within a few minutes of my request.
March 16, 2026
Unprompted review
Reply from KilgourMD
Thank you for your kind feedback! We’re glad to hear our team was able to respond so quickly — even over the weekend. Providing timely support is very important to us.
If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Customer service was very helpful and…
Customer service was very helpful and understanding when I had a reaction to the product, and assisted with my return very promptly.
March 6, 2026
Reply from KilgourMD
Thank you for sharing your experience. While we’re sorry to hear you had a reaction, we’re glad our team was able to respond with understanding and take care of your return promptly.
Your comfort and safety are very important to us, and we truly appreciate you giving KilgourMD a try. If you ever need anything in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Terrible, OVERPOWERING scent!! Just awful!
I have had the product a month now. I am not sure if it is working. I used it daily at first, but the scent is so overpowering--it is AWFUL!! I tried to use it overnight for my first application. I do NOT recommend trying to sleep with it!! When you're laying on a pillow, it's all you can smell and it gets into the pillowcase/pillow/bedding. It's TERRIBLE! So, I use it in the morning or evening and try to leave it on for 4-6 hours before I take a shower. The scent does not go away or lessen when it dries. If you sit with your head against the back of a chair, use a towel so it doesn't get into the chair. At night, I rinse it out of my hair if I'm not going to take a shower. I do NOT sleep with it. As far as effectivity...it seems like I may be shedding less, I'm not sure. I haven't really seen new growth yet. I strongly request they make an unscented version. It is SO BAD!!! I have a poor sense of smell--and it kills me. Some days, I just can't do it. It seemed so promising! I bought 3 months worth. So, I'll keep using it and see if it shows any improvement.
March 14, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing such detailed feedback — we really appreciate it. We’re sorry to hear how challenging the scent has been for you, especially to the point that it’s affecting how and when you can use the product. That’s certainly not the experience we want.
Your feedback on fragrance is extremely valuable, and you’re not alone — we’ve heard similar input from a subset of customers. Balancing formulation changes (particularly around stability and compatibility with lighter hair types) while maintaining a pleasant, non-overpowering experience is something we are actively working on, and requests for a fragrance-free option like yours are taken very seriously.
It’s encouraging to hear that you may be noticing reduced shedding, as that is often one of the earliest signs of progress, with visible regrowth typically taking longer. That said, we completely understand how the scent can make consistent use difficult, which ultimately impacts results.
If you’d like, our team would be happy to share tips to help minimize scent exposure (for example, targeted scalp application techniques) or discuss options based on your experience.
Please feel free to reach out to us at hello@kilgourmd.com or call 844-889-5348 (Mon–Fri, 9am–5pm PT) — we’d love to help make this a better experience for you.
My hair is definitely getting fuller…
My hair is definitely getting fuller and filling in. Also the customer service folks are very easy to deal with and very responsive.
March 15, 2026
Reply from KilgourMD
Thank you so much for sharing your results — we’re thrilled to hear your hair is getting fuller and filling in! That combination of reduced thinning and increased density is exactly what we aim for.
We’re also glad you’ve had a great experience with our customer service team. Making things easy and responsive for our customers is very important to us.
If you ever need anything as you continue your journey, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Very attentive to needs and questions…
Very attentive to needs and questions and concerns. Very caring
March 14, 2026
Reply from KilgourMD
Thank you so much for your kind words. We truly appreciate you recognizing our team’s attentiveness and care — that means a great deal to us.
Supporting our customers and making sure your questions and concerns are heard is always our priority. If you ever need anything, we’re here for you at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I was very interested in this product…
I was very interested in this product to reduce my hair loss in my sixties. I used it for a 3 month period and did not have a noticeable improvement. I let KilgourMD know that I would be discontinuing my enrollment and requested a refund. I could not have had a better result with their customer response and appreciate that they honored the guarantee. DO NOT HESITATE to give the product a try. Everyone is different and it may be a good result for you.
March 4, 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience so thoughtfully. While we’re sorry the product didn’t deliver noticeable improvement for you, we truly appreciate you giving it a full 3-month trial — that’s the right way to evaluate any hair growth regimen.
We’re very glad to hear that your interaction with our team was positive and that the 90-day money-back guarantee was honored smoothly. Standing behind our customers is extremely important to us.
You’re absolutely right — hair loss can vary widely from person to person, and what works well for one individual may differ for another. We really appreciate you encouraging others to make an informed decision.
If you ever have questions in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
It’s pricey but it does work!
It’s pricey but I love the product and it works amazingly well!
I have plenty and needed to cancel my subscription. It was very easily done!
March 14, 2026
Reply from KilgourMD
Thank you so much for your kind words! We’re thrilled to hear you’re loving the product and seeing great results — that means a lot to us.
We’re also glad the subscription cancellation process was quick and easy. Flexibility and ease of use are really important, so it’s great to hear that reflected in your experience.
If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Worst Customer Service ever
This was the absolutely most frustrating experience with customer care I have ever experienced. I canceled my first order in February, and the subscription before the first order was sent out. I thought I was done. Yesterday I received a notification that this month’s order was sent out and I was billed. When I tried to explain the order was canceled in February as well as the subscription,. They told me I canceled after the order was sent out. I think the Customer Service is just bots because their reading comprehension does not exist. Very frustrating, they obviously don’t stand by their product, and just want people’s money.
March 11, 2026
Unprompted review
Reply from KilgourMD
We’re very sorry to hear about your frustration — we understand how upsetting it is to feel like something was canceled and then still be charged.
From what you’ve described, this sounds like it may be related to the timing of the cancellation relative to order processing, which can sometimes cause confusion if an order has already been generated in our system before the cancellation takes effect. That said, your experience is not what we want, and it’s important to us that this is reviewed carefully.
We also want to clarify that our customer support is handled by real team members. While we do use tools to help respond quickly, every case should be reviewed thoughtfully, and we’re sorry if that didn’t come across in your interaction.
We would genuinely like the opportunity to look into your account history and resolve this properly. There may be a misunderstanding or a detail we can correct once we review the timeline fully.
Please reach out to us directly with your order number or the email used for your account, and we’ll investigate this right away. You can contact us at hello@kilgourmd.com or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).
We appreciate you bringing this to our attention and would like to make sure it’s handled fairly.
Attentive and professional
I contacted KilgourMD several times, with product questions and ultimately to access the 90 day money back guarantee. Each time, my issue was promptly and professionally addressed. I could not have asked for a better customer service experience.
March 13, 2026
Reply from KilgourMD
Thank you for your thoughtful feedback — we truly appreciate it. We’re glad to hear that each of your interactions with our team was handled promptly and professionally, from your initial questions through to the 90-day money-back guarantee process.
Providing attentive, respectful support at every step is very important to us, so it means a lot to hear that reflected in your experience.
If you ever need anything in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Reply from KilgourMD
Thank you so much for your kind feedback! We’re glad to hear your issue was resolved quickly and smoothly on the first contact — that’s exactly the experience we aim to provide.
Friendly, helpful, and no-pressure support is very important to us, so we truly appreciate you taking the time to share this. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Great customer service experience
Great customer service experience! It took a few back and forth emails to get a full refund but once they reviewed my request more closely they quickly completed refund. I really wanted this product to work and it made my hair feel thicker after use but i did not really see a lot of new hir growth.
March 10, 2026
Reply from KilgourMD
Thank you for taking the time to share your experience. While we’re sorry the product didn’t deliver the level of new growth you were hoping for, we’re glad to hear it helped your hair feel thicker and that our team was ultimately able to resolve your refund request.
We appreciate your patience while our team reviewed the details, and we’re pleased that the situation was handled promptly once everything was confirmed. Thank you as well for giving the product a fair trial.
If you ever have questions in the future, our team is always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
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