Kilncrafts Reviews 

102
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including pottery wheels, aprons, and tools, noting their sturdiness and quiet operation. The service provided is frequently highlighted as excellent, with many appreciating the clear communication and efficient processes from ordering to delivery. Reviewers also consistently report fast and prompt delivery, often noting items arrived quickly and well-packaged. However, some customers also noted occasional issues with delivery, including slight delays due to location, missing text alerts, or couriers delivering to incorrect addresses.

What people talk about most

Product

Reviewers express high satisfaction with the product, frequently highlighting its quality, quiet operation,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Service

Customers had positive experiences with service, often describing it as exceptional and 5-star from beginning... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as well-made, sturdy, and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and professionalism. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been loving wearing my green Kilncrafts apron pretty much every day since I got it and needed another for when it's in the wash...got the red one now and am loving it even more! As well as the sh... See more

Rated 5 out of 5 stars

The kiln took a few weeks to arrive due to coming from Germany (Nabertherm 45L), The packaging was superb. I was informed on it being dispatched and arriving in the country and the day it was to arriv... See more

Rated 5 out of 5 stars

A great service from start to finish. Friendly and personable from the 1st enquiry on the website on a Sunday evening. Wheels were delivered as soon as we were ready for them. It took us a little whi... See more

Rated 5 out of 5 stars

Well priced wheel easy to purchase, slight delay on delivery as they didn’t notice I was on the Isle of Wight so took a bit longer, but worth the wait. Easy to set up and fits lovely in my art space... See more


Company details

  1. Pottery Store
  2. Jewelry Equipment Supplier
  3. Pottery Manufacturer

Written by the company

Kiln Crafts is a UK-based online store, born from the vision of Shannon and Matt, offering a vast range of craft equipment along with a wealth of knowledge in a friendly community ambiance. The store extends beyond commerce, striving to nurture a crafting community where queries are welcomed and creativity is honored. They offer a wide spectrum of quality and reliable craft tools, making it a hub for both novice and seasoned crafters, with the founders always available for advice or a friendly chat about crafting​1.


Contact info

4.9

Excellent

TrustScore 5 out of 5

102 reviews

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4.9

All reviews

(102)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect gift

Delivery on the spot, driver helped me around the garden to where it could be unpacked (as a surprise gift to my wife). Everything top notch. Can't wait to get going with the wheel. Cheers.

February 24, 2026
Rated 5 out of 5 stars

Beautiful pottery wheel - wonderful fast delivery!

I love my new Daisy Pottery Wheel! It is so easy to move around and very quiet but very substantial and a joy to use! Fits perfectly in my small studio. The service was brilliant - delivery just 3 days from when I placed the order online. Thank you Shannon and Matt!

February 11, 2026
Rated 5 out of 5 stars

Wingfield Jones

As a retailer, it is important to have an excellent company to work with. Kilncrafts do that and excel in providing this. Delivery is quick, the wheel is amazing, to the point we have bought one to have in our own studio for customers to use before they buy. There is literally nothing negative to say!!! (I am not being paid to say this, this is an honest review)

January 22, 2026
Rated 5 out of 5 stars

Daisy wheel from Kiln Crafts

Bought my Daisy wheel from Kiln Crafts. I had a query before buying and it was answered very quickly. Love my wheel and even better I was able to spread the payments over three months.
Speedy and accurate delivery with updates.

January 15, 2026
Rated 5 out of 5 stars

The wheel is brilliant and so quiet

The wheel is brilliant and so quiet. The quality of all the other products that came with the wheel is also excellent. There was great communication from the team throughout and it even came with a handwritten note from the owners - very nice touch. Thank you

January 20, 2026
Rated 5 out of 5 stars

Super happy apron wearer! 🥰

I've been loving wearing my green Kilncrafts apron pretty much every day since I got it and needed another for when it's in the wash...got the red one now and am loving it even more! As well as the shape and construction being comfortable and practical, the colour is a beautiful rust red and the linen feels so good!

January 16, 2026
Rated 4 out of 5 stars

Grade A-

Fast and efficient delivery. Only criticism was not receiving a promised text alert in respect of the delivery's arrival. Thankfully, I happened to be in and, with many thanks to the kind delivery driver, I managed to have my delivery moved to a secure place.

December 9, 2025
Rated 5 out of 5 stars

I love the Daisy Wheel

I love the Daisy Wheel! Fast delivery which I was kept informed about all the way. Easy to put together and quiet to run. One thing which I was very pleasantly surprised about was that I haven't had any splatters escape from the splash pan so far. On other wheels I've tried this hasn't been the case. I'm sure that it is going to really help my throwing, especially as the batt system means I can get my pots off the wheel easily without distorting them. The tools, especially the Movers and Shapers ribs are great and the design and quality of the free apron is fantastic. Couldn't be happier with it.

December 8, 2025
Rated 5 out of 5 stars

Great service

Great service, felt very personal from placing to receiving my order. Prompt delivery by lovely delivery man.
I ordered immediately prior to Black Friday deal being introduced and contacted them and without asking for anything Matt offered to send me the additional items as a goodwill gesture and advised me to wait for the deals next time.
I will definitely shop with them again and hope my next purchase will be a kiln.

November 21, 2025
Rated 5 out of 5 stars

The perfect starter bundle!

The team were great at keeping me up to date with my order, and some unexpected goodies were added to my order. They weren’t joking when they said “everything you need to start throwing straight away!!” The starter bundle was perfect and the wheel is great (sturdy, well made, quiet) - I feel like a pro!

November 21, 2025

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