Amazing friendly staff, all very knowledgable and happy to help , really happy with all the info we was given and advice along the way, hand over was smooth transaction and we were kept informed and u... See more
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Having decided we needed to update our caravan, we went to Kimberly as they are our local dealership with a good reputation. The salesman Richard was extremely friendly, helpful and professional, m... See more
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From the start of our journey to buy our first Motorhome Scott couldn't be more helpful with us! We are brand new to this game & his customer service was excellent! On collection day Benson was fant... See more
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From walking round then seeing caravan we wanted .then we seen Richard and he showed us the van . We went inside office we were giving a nice coffee done the paperwork arranged the pick up date ,... See more
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Company details
Written by the company
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contact info
West Auckland Road, DL2 2XZ, Burtree Gate, England, United Kingdom
- 01325 383333
4.6
Excellent
839 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Kimberley's staff have been excellent…
Kimberley's staff have been excellent in helping to resolve several warranty issues.
June 29, 2026
Amazing friendly staff
Amazing friendly staff, all very knowledgable and happy to help , really happy with all the info we was given and advice along the way, hand over was smooth transaction and we were kept informed and upto date every step of the way
June 17, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you so much! Really glad the whole experience felt smooth and that you were kept in the loop throughout. Hope you're loving your new purchase!
Many Thanks,
The Kimberley Team
Helpful team
June 17, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you! Really appreciate you taking the time to leave a review. Hope everything is going well with your purchase!
Many Thanks,
The Kimberley Team
A big thank you to Richy for helping us…
A big thank you to Richy for helping us get another caravan from kimberley. Also a big thank you to all the staff who helped with the experience.
June 10, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Roger! Really glad Richy and the team looked after you so well again. Always lovely to welcome back a returning customer. Hope you love the new van!
Many Thanks,
The Kimberley Team
Good experience all round
Good experience all round. Great staff and great service.
What more do you want.
June 9, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you! Exactly what we aim for every time. Hope to see you again in the future!
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Mike! Really glad the team looked after you so well. Hope everything is going brilliantly with your purchase!
Many Thanks,
The Kimberley Team
Everything from start to finish staff…
Everything from start to finish staff kept us informed no complaints at all
June 15, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Graham! Really glad the team kept you informed throughout and that everything went so smoothly. Hope you're enjoying your new purchase!
Many Thanks,
The Kimberley Team
Easy hand over
Very informative We were taken through all the kit and were shown how to use everything. There were a couple of small issues but these were sorted straight away. Easy handover.
June 19, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Mark! Really glad those little issues got sorted on the day and that everything was good to go. Hope you're already planning your first trip!
Many Thanks,
The Kimberley Team
What a great experience
What a great experience.
From the knowledge of the sales person, to the constant update from the sales administration team, to the very, comprehensive handover of our motorhome
June 19, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you John! Really glad the whole journey from sales through to handover felt so thorough. Hope you're loving the new motorhome!
Many Thanks,
The Kimberley Team
Kimberly helped us with the buying our…
Kimberly helped us with the buying our first motorhome
June 18, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you! A first motorhome is such an exciting step and we're really glad we could be part of it. Hope you have many brilliant adventures ahead!
Many Thanks,
The Kimberley Team
Paul was very friendly and…
Paul was very friendly and knowledgeable about the motorhome. He was really helpful and answered all our questions. We would definitely recommend Kimberley caravans.
June 16, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you! Really glad Paul made sure all your questions were answered and that you felt fully confident. Hope you're enjoying the motorhome!
Many Thanks,
The Kimberley Team
The staff were all helpful caravan…
The staff were all helpful caravan could have been cleaner
June 10, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for the feedback! Really glad the team looked after you well and we'll pass your comments on the presentation side on to the relevant team.
Many Thanks,
The Kimberley Team
Bought an amazing MH expensive but good…
Bought an amazing MH expensive but good service and quality we had an issue at first but fixed under the 1 year warranty
May 31, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Erica! Really glad the warranty issue got sorted quickly and that you're happy with everything. Hope you're enjoying it now!
Many Thanks,
The Kimberley Team
Very helpful and very quick turnaround…
Very helpful and very quick turnaround with the new caravan
June 1, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Norman! Really glad we could get everything sorted quickly for you. Hope you're already out enjoying the new caravan!
Many Thanks,
The Kimberley Team
Extremely helpful and informative with…
Extremely helpful and informative with years of experience
June 13, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Mark! Really glad the team's experience shone through. Hope to see you again in the future!
Many Thanks,
The Kimberley Team
I purchased a motorhome in November…
I purchased a motorhome in November 2023 it had a known fault with water level sensors which they agreed to rectify post sale! After lots of promising, lies and incompetence they eventually resolved the problem in May 2026 yes May 2026.
June 3, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Hi Jef, thank you for your feedback. We're sorry to hear the process took longer than it should have. We've passed your comments on to the relevant team and someone will be in touch with you directly.Many Thanks,
The Kimberley Team
Sales man was great let us look around…
Sales man was great let us look around let come to him with questions which he knew the answers to about the van wasn’t pushing for a sale was a pleasure to deal with as was the guy who did the hand over very helpful and honest and explained everything we needed to know
June 1, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Philip! Really glad both the sales and handover experience felt so relaxed and honest. That's exactly how it should be. Hope you're enjoying your new purchase!
Many Thanks,
The Kimberley Team
Great experience buying my caravan
Great experience buying my caravan. Given time to browse and experience each caravan for sale. Non pushy sales and shop team. Handover at collection great too! Would recommend the team at Kimberley Darlington.
May 15, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Claire! Really glad the team at Darlington made it such an enjoyable experience from browsing right through to handover. Hope you have a brilliant first trip!
Many Thanks,
The Kimberley Team
good service and polite staff ie dicky…dinsdale
good service and polite staff ie dicky dinsdale a very helpfull and cheerfull operative explained things welland pushed through motorhome buisness quick
May 14, 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Jeremy! Really glad Richard looked after you so well and kept things moving. Hope you're enjoying the new motorhome!
Many Thanks,
The Kimberley Team
Caravan purchase
Having decided we needed to update our caravan, we went to Kimberly as they are our local dealership with a good reputation.
The salesman Richard was extremely friendly, helpful and professional, making the purchase easy and stress free.
On the day of the handover, we were met by Paul, who, again, was extremely friendly, helpful and professional. He gave us a tour of the new caravan, giving us an in-depth tutorial on how everything worked and the do's and don'ts on the systems.
All in all, a pleasant, stress free experience from start to finish.
May 31, 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Dave! Really glad Richard and Paul both made the whole experience feel so relaxed and straightforward. Hope you love every trip in the new van!
Many Thanks,
The Kimberley Team
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