Kimonorie Reviews 

155
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the lightweight, soft fabric and vibrant colors, making these clothing items ideal for warm weather or casual daily wear. Many buyers also find the customer service team to be very responsive, polite, and helpful when resolving sizing questions. Shoppers also note that the products are versatile and can be easily styled with various outfits. Some reviewers were not happy with the restrictive return policies, noting that opened packages lead to refused refunds and unexpected fees. A few people mentioned that the delivered items often looked completely different from the website photos and suffered from exceptionally cheap material quality.

What people talk about most

Product

Customers had ambiguous experiences with product, often praising the soft, comfortable fabric and vibrant... See more

Quality

People report ambiguous experiences with quality, as reviewers are divided on the materials. While some... See more

Customer service

Users describe positive interactions with customer service, often praising prompt, helpful, and polite... See more

Return policy

Reviewers highlight negative aspects of return policy, noting that customer service refuses refunds if the... See more

Order

Consumers find order experiences mixed, as some reviewers praised fast delivery and fantastic fabric quality.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really nice kimono, however it was a bit small for me, so I tried to return it. There was an issue with international postage, so the company initially offered me a free exchange, but as they didn’t o... See more

Rated 4 out of 5 stars

Kimono bought for husband and he’s very pleased. Nice fabric and pattern. Only gave 4 stars as delivery took a while

Rated 2 out of 5 stars

Took 3 weeks to arrive and it’s very cheap quality and the print is not what I imagined the images on the site are misleading. The belt is poor and just looks like a cut off piece of material. Will be... See more

Rated 5 out of 5 stars

Was so upset about kimono ,didn’t suit me . but costumer service was very friendly and kind . Tried to find the solution and offered options . I would exchange for another one , but didn’t have enoug... See more


Company details


Contact info

3.3

Average

TrustScore 3.5 out of 5

155 reviews

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3.3

All reviews

(155)

154 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't shop here

This company claim that you can make a return. When I received my order the tag was off the kimono loose in the bag and it was in a dreadful creased state. I filled in a returns email and was told to avoid the hassle of returning they would give me a store credit (no store near me) or a 50% refund. I finally agreed to take the 50% but was then asked to send photos of it which I did. 3 weeks later and I'm still waiting on a response. Dreadful service and poor quality material and workmanship.

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy. Returns process is a scam , they package items together and even if you open the outer packaging they will not accept return. Awful customer service and terrible fabric .

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

A great website with highly comendable…

A great website with highly comendable quality service, customer care & great assorted diffrent styles of beautiful kimonos. A great, quick delivery service & customer care was extremely excellent with communication & updates on the wareabouts of product. A great company that goes above & beyond with excellence.. 🙌🏽🥰♥️♥️

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

The kimono i purchased is much better…

The kimono i purchased is much better in person than it appeared on the website. The flowing fabric and vivid deep colors make people turn heads. I was even asked if its a part of an ethnic costume. I definitely want to try other kimonos listed on their site. And I would like to mention the helpful customer service . They reply immediately to any email and resolve any issue.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy from this place

Don't buy from this place, it's barely above a scam. I ordered a kimono jacket and changed my mind - unworn, unopened inner packaging, just the outer (because I had to open it to know what it was) and they are refusing me a refund. The tone of my emails with customer service in retrospect is very clearly doing everything they can to find a way to justify not refunding me even though I checked the policy.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Scam company

I ordered a kimono but colour was not as described, fit was poor & it was badly creased due to poor packaging. When I requested a refund, I was told they would not accept my return because the packaging had been opened & item tried on. They also said tag needed to be attached, but tag was loose in the bag when it arrived. I disputed this & was then told I could return item but would have to pay for fully tracked postage myself.
This is a scam company which is best avoided. The item did not match their description & their returns policy is abysmal.

July 18, 2026
Unprompted review
Rated 4 out of 5 stars

Birthday gift

I bought a kimono as a present. It's a beautiful soft fabric and lovely subtle colours. Good quality and good value!
It took quite a while to reach me (dispatched from Japan?). When I enquired about delivery I got a generic response that was probably AI generated. A direct answer would have been preferable

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Premium Feel Without the Premium Price Tag

I ordered my robe and was concerned with the length of time it was taking to arrive. I reached out to customer service and I received a response veey quickly with a shipping update.
The robe I ordered is beautiful and comfortable. I do wish it had pockets but that has not kept me from wearing it daily!

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Awful quality awful customer service

Awful quality. These are made of polyester and spandex not cotton rayon as advertised.
I asked for a refund. They refused because I had opened the package. Returns are not free if you opened the parcel. It makes no sense.
Absolutely awful customer service, and cheap shiny clothes. I would give zero stars if I could.

July 10, 2026
Unprompted review

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