Kin Insurance Reviews 7,269

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their patience and ability to explain complex information clearly. Many people found the customer service to be exceptional, noting quick response times and a friendly, supportive approach that made the process easy and stress-free. Consumers frequently mentioned the excellent service, competitive pricing, and the significant savings they achieved on their insurance policies. However, some customers were not happy with the pricing, reporting that initial quotes increased unexpectedly after signing or during the process. A few other people also felt that the company's website had problems and that the pricing was high, while some mentioned a lack of flexibility in adjusting coverage levels.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, patience, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast, friendly, and... See more

Price

People report positive experiences with price, often finding affordable premiums and significant savings.... See more

Response time

Users describe positive interactions with response times. Customers consistently report swift and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

I would like to say that I had a Great experience applying for home insurance through Kin. Jose Hernandez help me through the whole process. He showed great professionalism in explaining how the proce... See more

Company replied

Rated 5 out of 5 stars

Scarlett Williams is definitely an asset to Kin Insurance. FIrst Time Buyer, she was awesome. Handled all aspects of getting the proper Insurance to the Mortgage.Explained the entire process. Best Pl... See more

Company replied

Rated 5 out of 5 stars

I was looking around for a good company at a reasonable insurance coverage, I found Kin. Their insurance premiums are very affordable. Their service is fast, friendly, and Erik was patient and very kn... See more

Company replied

Rated 5 out of 5 stars

Great customer service! We're buying a a house in California, where some companies are not writing new policies. Kin was about 40% cheaper than the ones who were giving quotes. Due to other entitie... See more

Company replied


Company details

  1. Insurance Agency
  2. Financial Consultant
  3. Home Insurance Agency
  4. Insurance Company

Written by the company

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our focus is always on you – the homeowner. And we aim to stick with you through thick and thin.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I was happy about the price

I was happy about the price, because everything nowadays is so expensive. We can bearly keep up with necessities. Thanks.

March 19, 2026
Unprompted review
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Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Joey Casillas is our agent for home…

Joey Casillas is our agent for home owner insurance. He was great in helping us to decide what coverage we needed and explaining the documents that I needed in order to get all of my discounts.

March 20, 2026
Unprompted review
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Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

The customer service representative was…

The customer service representative was very knowledgeable and friendly

March 28, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

I had forgotten my paperwork with my…

I had forgotten my paperwork with my insurance info, They were still able to find all my info and help me out quickly.

March 21, 2026
Unprompted review
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Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Competitive offer and coverage

At the time of chaos in insurance market in California, KIN Insurance stands out as a viable choice for me, better than many big-name companies that I have been with for more than a decade.

March 28, 2026
Unprompted review
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Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

I was not a happy camper when I called…

I was not a happy camper when I called KIN. By the time I was finished, I was relieved, happy, and appreciative that the agent helping me was excellent...she was thorough in explaining my coverage and I was able to resolve my problem. Thank you!

March 28, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Fast professional service

March 27, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Competitive prices

Competitive prices. Easy process to purchase or for renewal.

March 25, 2026
Unprompted review
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Reply from Kin Insurance

Hi Smita, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

Great customer service!

March 26, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

My rep was great

My rep, Gil, was extremely friendly and knowledgeable. He explained everything in detail and answered all my questions. No sales pressure.

March 27, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Very simply I’m new to kin insurance…

Very simply I’m new to kin insurance but so far I am impressed by the deal I got, and when I called their customer service it was efficient and very knowledgeable and handled themselves with extreme professionalism

March 26, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 4 out of 5 stars

I didn't have any problems

I didn't have any problems. Found insurance at a cheaper price.

March 27, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Excellent Customer Service

Today, I had the pleasure of speaking with Dermaine Jackson. He helped me get a quote for a second home in Virginia. Dermaine was knowledgeable and quickly put together a quote. Excellent work from Dermaine during my call. Thank you!

March 26, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Good policy

Troy was so easy to work with getting my policy just right and what I needed. I like to save money without cutting insurance coverages. Troy made this easy and fun.

March 25, 2026
Unprompted review
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Reply from Kin Insurance

Hi Gayle, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

I am writing to express my gratitude…

I am writing to express my gratitude for the excellent service. The transition from the initial inquiry to the final policy issuance was handled with impressive speed and clarity. I particularly appreciated how easy it was to navigate the requirements and get my questions answered.

Thank you for the high level of professionalism. I look forward to being a long-term customer.

March 26, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

First of all

First of all, our agent, Gil Santos was friendly, helpful and knowledgeable. Our previous ins was raising our rage from $1900/yr to $8200/yr. Gil at Kin was able to get it much closer to the $1800 we were paying, with better coverage.

March 26, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Gina, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

The agent who gave us the quote was…dylan cathalina

The agent who gave us the quote was Dylan Cathalina
He was very kind and very clear in explaining the policy details.
He helped us a lot in getting the policy we were looking for.

March 26, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Very good price and coverage

Very good price and coverage

March 26, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 1 out of 5 stars

Obnoxious automated calls

Absolutely overbearing, terrible outreach. I looked for insurance through a broker, and apparently my information was shared with Kin Insurance without my knowledge.

I have received a minimum of three calls a day from Kin Insurance, all from automated robot lines designed to sound like busy offices with noise in the background. Any consideration I had toward them as my provider evaporated the moment I received the third automated call in a row in a single day.

Obnoxious and asinine that a company blatantly harass potential customers with nonstop phone calls. If your calls are ignored/canceled multiple times in a row, you’d think you’d catch the hint.

March 26, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi, Jackson - Thank you for considering Kin. We apologize for any frustration our efforts have caused. Our team sometimes needs more information about your home to continue through the required steps of getting a quote. We have added your phone number to our “do not call” list. We're sorry this dampened your experience with Kin.

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