Kindlytoys Reviews 388

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, describing them as well-made, sturdy, and beautiful, often exceeding expectations. Reviewers frequently mention that the items are great educational tools and perfect gifts that children love and interact with. The ordering process is often described as easy, and some people received their items quickly. However, a significant number of customers express dissatisfaction with customer service, citing unresponsiveness, lack of effort, and misleading information regarding shipping. Many people experienced issues with orders not arriving, packages being lost, or receiving incorrect or damaged products. There are also concerns about product appearance not matching expectations, such as colors not being as bright or paint peeling, and some found the packaging to be disappointing.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and accuracy. Many customers praise the products... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as orders never arriving,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as very nice, well-made,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reporting prompt and easy... See more

Customer service

Customers had negative experiences with customer service, with many describing it as horrible, incompetent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the product just wished there were more updates on when the product would arrive. I received 2 items real quick but was never sure if the other 2 were coming. I called and get the update just w... See more

Rated 4 out of 5 stars

Grandson will grow into this toy. Still a little bit young for him.

Rated 5 out of 5 stars

I was a bit skeptical ordering my nephew’s name puzzle from here but this was an amazing gift, really high quality and vibrant colors! Loved it!


Company details

  1. Children's Toys Store

Written by the company

We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.


Contact info

3.3

Average

TrustScore 3.5 out of 5

388 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This product is a piece of junk

This product is a piece of junk. First, I ordered the large board and received a tiny one. Second, it’s so thin and flimsy. Third, because it’s so small it will be of no use to my grandson as he does not yet have the fine motor skills. I wouldn’t waste my money on this. I bet I never hear back from the company regarding a refund or sending me the correct size busy board. I’m extremely disappointed.

December 20, 2023
Unprompted review
Rated 1 out of 5 stars

Bank is terrible

The bank comes in pieces that you have to put together, it is nearly impossible to put together without breaking, I bought 4, 3 of them broke at some point while attempting to put together, horrible design. Do not recommend and waste of money and ruined Christmas gifts.

December 20, 2023
Unprompted review
Rated 1 out of 5 stars

AWFUL, AWFUL, AWFUL

I would give this review a 0 if I could. First, these come in pieces with no directions. The pieces are flimsy and of awful quality. Second, as you put them together, they begin splintering apart. The pieces do not fit correctly together after at least 10 minutes of effort. I wouldn’t pay $10 for this garbage product. I’m highly disappointed. DO NOT waste your money.

December 17, 2023
Unprompted review
Rated 3 out of 5 stars

Not very stable but superglue saved the day

I was very excited to get these for my grandchildren. They arrived quickly and I, though they are Christmas gifts, couldn't wait to put them together. There were NO instructions in either box so I was a bit taken aback. I was able to suss out the way to do it but the pieces aren't really stable once together. The completed backs are rather unstable and I can see they will quickly fall apart if given the jolting a 5 and 8 year old will undoubtedly give it. After adding superglue to the joining tabs it is not more stable.

December 14, 2023
Unprompted review
Rated 2 out of 5 stars

Piggy bank came in paper thin pieces…

Piggy bank came in paper thin pieces that had to be put together very cheap made not good quality at all and the puzzle was very thin and smaller then I thought…also I ordered a medium piggy bank but it’s very small pictures are false advertisement my advice is don’t waste your money

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

JUNK AND POOR QUALITY

Don’t waste your money or time with this company. The web site says it is made of quality wood, well it is nothing more than upgraded cardboard. Very cheaply made and a very big disappointment. We ordered on Nov. 12 and received it Dec. 12. I would have rated this POS a minus 3 if it had that rating. A one is way too high for this piece of junk. After you get it put together there is no way to get the money back out unless you take it apart and then it will fall apart. I can’t stress enough about the poor quality of this bank. DO NOT WASTE YOUR MONEY!!! This company needs to go out of business for representing itself as quality materials. JUNK IS ABOUT THE BEST WAY OF DESCRIBING THIS POOR QUALITY POS!! I repeat DO NOT BUY THIS JUNK!

December 12, 2023
Unprompted review
Rated 4 out of 5 stars

The piggy bank is beautiful but one of…

The piggy bank is beautiful but one of my great niece named was spelled wrong. And because I sent them straight to my niece house. She sent a picture of it but I can’t send you a picture in your email. So send her the email address and she said it was not a big deal. But I think it was.

November 3, 2023
Rated 1 out of 5 stars

Terrible quality

The quality of the piggy bank I ordered was terrible. It's basically cardboard and you have to put it together yourself. Unfortunately, the holes and pegs don't fit well together and it caused damage when I had to force them in. Very frustrating to pay $40 for something I probably could have made out of a cardboard box.

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

You can’t get customer service from them

This company has 0 customer service despite claims of 24/7 service on their site. Received 2 emails about my order that was partially cancelled with no refund given and replied to both and have not received a response. Reached out to their email address on my billing statement and have not received a response.

December 8, 2023
Unprompted review
Rated 2 out of 5 stars

Ordered 2 products

Ordered 2 products. It came 3 weeks after order. It is now 2 months since my original order and have not recieved my 2nd product. After 5 emails and 3 calls with voice mails left, they still can not tell me what happened to it. I requested a refund. It is now 9 days since that and i had to email yet again asking the status just to be told there was a technical issue … was very hopeful as these products looked so cute online. However, very disappointed in the company its self and do not recommend

December 6, 2023
Unprompted review
Rated 1 out of 5 stars

Never again

Ordered 3 items, I’m one never arrived and when requested to re send, got lost and never arrived. Quality of products received is terrible.
Won’t order again .

October 6, 2023
Rated 1 out of 5 stars

Puzzle Review

I bought one of the name puzzles with zoo animals. I can't believe what a piece of ---- this product is. The puzzle pieces do not fit in the slots and it is so small. I paid $36 for something that should only cost $12 with how poor it is made.

December 5, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered 2 busy board and name puzzles…

I ordered 2 busy board and name puzzles on Nov 6th. I reached out 2 weeks later after still not having received the items to be told it was stuck in customs but being released shortly. Now that it is December 5th I reached out again only to be told that my order was lost in transit and offered a refund. Very disappointed and I didn’t want a refund.. I just wanted this gift for my baby for Christmas. I see I'm not the only person with this same issue. Sounds like a scam to me. Stay away !

December 5, 2023
Unprompted review
Rated 2 out of 5 stars

Poor Quality and Wrong Colours

I was excited to purchase these as gifts and bought 6 in total. I’m not at all happy with the quality of these for the expensive price I paid for each one. It feels fairly cheap and the stars do not slide/move easily along the track. The only thing I love are the vibrant colours. But with that being said, one of the boards I ordered in “Black Rose” was completely different from the pictures on the site and came with bright yellow and red beads Instead of the warm tan colours shown in the photos. Very disappointed as I thought I’d purchase from this site in the future and I definitely won’t now. Not worth it. Delivery also took much longer than the the 7-10 business days. Hopefully customer service will reach out.

December 3, 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing size and quality of name puzzles

The puzzle that I ordered to give as a gift appeared to be much larger in the photos on the site, (no measurements were listed on the site). The puzzle board is thin and flimsy and the puzzle looks like a mini puzzle, nothing like the photos on the site. When I put the puzzle on the stand, the letters fell out. This product is so cheaply made that I would be embarrassed to give it as gift. I wrote several emails offering to return the puzzle for a refund. None of the responses for the company took any responsibility for the deceptive advertising and no offer was made to rectify the situation. Kindletoys was the worst company I ever dealt with for an on line purchase. Would never order from them again.

November 5, 2023

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