Kindlytoys Reviews 388

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, describing them as well-made, sturdy, and beautiful, often exceeding expectations. Reviewers frequently mention that the items are great educational tools and gifts, with children loving the designs and vibrant colors. The ordering process is generally found to be easy, and some people received their items quickly. However, many customers express significant dissatisfaction with customer service, reporting unresponsiveness, lack of support, and issues with tracking orders. There are numerous complaints about orders not arriving, being delivered incorrectly, or experiencing significant delays, despite advertised shipping times. Some reviewers also received products that were not as ordered, had missing parts, or showed signs of poor craftsmanship like peeling paint.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many reviewers praising the items as "very... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over orders not... See more

Quality

Users describe positive interactions with quality, with many reviewers finding products to be very nice,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising easy ordering and... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as horrible,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the product just wished there were more updates on when the product would arrive. I received 2 items real quick but was never sure if the other 2 were coming. I called and get the update just w... See more

Rated 4 out of 5 stars

Grandson will grow into this toy. Still a little bit young for him.

Rated 5 out of 5 stars

I was a bit skeptical ordering my nephew’s name puzzle from here but this was an amazing gift, really high quality and vibrant colors! Loved it!


Company details

  1. Children's Toys Store

Written by the company

We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.


Contact info

3.3

Average

TrustScore 3.5 out of 5

388 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great colors and quality!

I love our puzzle and piggy bank we received. It took maybe slightly longer than I expected, but the quality is super good! The colors are vibrant and fun for my one year old!

December 13, 2023
Unprompted review
Rated 3 out of 5 stars

Cheaply made

The busy board I recieved is okay. Honestly not $50 worthy in my opinion. The balls seem like a choking hazard, some of my accessories wernt screwed in all the way and they seem very cheap.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy with the to-do lists and busy board I ordered as Christmas presents. Everything as described and smooth delivery.

November 12, 2023
Unprompted review
Rated 3 out of 5 stars

Customer service was excellent

Customer service was excellent.
Speedy response to issue and sent a replacement free of charge.
My issue is with quality of materials. Piggy bank gets sent with instructions for assembly. Very cute, very aesthetically pleasing item.
Extremely fragile and cracked/broke in multiple places when trying to put it together. I was incredibly gentle in attempting to put these piggy banks together and still cracked wood in several places.

December 4, 2023
Rated 5 out of 5 stars

Busy Board

I recently purchased a busy board from this company and I’m beyond happy with my purchase. The quality is excellent and my child loves playing with it. I also enjoyed all the personalization options.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Busy Boards

I ordered three busy boards for my granddaughters. Excellent quality and they shipped out quickly. Excellent customer service as well, they responded very quickly when I reached out.

January 7, 2024
Unprompted review
Rated 1 out of 5 stars

2 pink 1 blue FIRST Christmas ornament

Ordered three adorable personalized ornaments in October 2023.
Two items were correct, one was not
I have yet to receive corrected version
First response was acknowledgement of error and remake.
Still no product
At one point, (after MUCH communication) my request was remake and refund (14.99). I was told NO and to choose one option
I chose remake (First Christmas ornament)
Still no product
Extremely slow at email communication response

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

I am a mother

I am a mother, I am an aunt, I am a grandmother, and I am a sister… somehow all these women one way or another are involved in my life as my sister and the mother, grandmother or whatever to all who receive my gifts. Whenever I have to give a gift, I always go to kindly toys to see what I can buy that is special, different and provides a true meaning to my gift. I bought these piggy banks for my grandchildren, my nieces and nephews children … so that I could put a few quarters in each bank while at the same time giving the parents money to put in the child’s college funds if they go to college and if they don’t and they go to a trade school let it go there instead but if they don’t do that either and they need a new car when they’re grown, let it go there … My point is these Darling, little piggy banks, provide the child, the understanding of every penny counts. Saving and dreaming is worth more than any multicolored plastic toy out there which by the way, they will throw away within about 10 days with pure disinterest. I love love love everything I’ve ever purchased , my grandkids spell their name every day with their little name plats which sit in their bathrooms as they learn to brush their teeth … they know which side of the sink belongs to them because of their little name tags. I highly encourage anybody who’s looking for something different to look for these types of gifts. Heads up and it’s a large heads up because they’re handmade and they don’t come from a toy factory here in the USA - order early or your gift will not arrive on time! so far not a single gift I’ve ever ordered has arrived on time . But you know what they say the best gifts are the ones that come when you least expect them and my case, LOL that would be late. 😂😂😂
Kindly toys please, please keep inventing new things for children as they grow through time I will always be a customer… Absolutely love worship and adore everything you do

January 1, 2024
Unprompted review
Rated 4 out of 5 stars

The quality of product is excellent

The quality of product is excellent! And so cute! I gave 4 instead of 5 stars because I didn’t receive any communication about shipping, so I had no idea when my product was going to arrive (a little frustrating since it was a Christmas gift). When I would look up the order number, it said my order did not exist. But then it came!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Superb

Superb! I love the wooden piggy bank. Kudos to the great mind behind it! I am going to purchase for myself too. It’s easy to assemble.

The only thing I didn’t like is that there was no confirmation email when it was shipped. Got it after 3 weeks.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

This was exactly what I was looking for…

This was exactly what I was looking for this Christmas! The activity board keeps the toddler busy and the shoe helps my older boy learn how to tie. I was nervous it wouldn't make it on time, but it came quickly. The customer service has been very quick and responsive with all my concerns.

December 28, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. Don’t believe anything on their website. Product shows 4-6 days for delivery. I ordered mine 12/11 and as of 12/26 still do not have the product despite being told I’ll have it in 2-3 days. That 2-3 days was last week. Total joke and would never order from them again.

December 11, 2023
Unprompted review
Rated 1 out of 5 stars

Incorrect order

Piggy banks came dirty on the plastic parts and one of them came without the animal that was suppose to be on the front with the name.

December 22, 2023
Unprompted review

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