Kindlytoys Reviews 388

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, describing them as well-made, sturdy, and beautiful, often exceeding expectations. Reviewers frequently mention that the items are great educational tools and gifts, with children loving the designs and vibrant colors. The ordering process is generally found to be easy, and some people received their items quickly. However, many customers express significant dissatisfaction with customer service, reporting unresponsiveness, lack of support, and issues with tracking orders. There are numerous complaints about orders not arriving, being delivered incorrectly, or experiencing significant delays, despite advertised shipping times. Some reviewers also received products that were not as ordered, had missing parts, or showed signs of poor craftsmanship like peeling paint.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many reviewers praising the items as "very... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over orders not... See more

Quality

Users describe positive interactions with quality, with many reviewers finding products to be very nice,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising easy ordering and... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as horrible,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the product just wished there were more updates on when the product would arrive. I received 2 items real quick but was never sure if the other 2 were coming. I called and get the update just w... See more

Rated 4 out of 5 stars

Grandson will grow into this toy. Still a little bit young for him.

Rated 5 out of 5 stars

I was a bit skeptical ordering my nephew’s name puzzle from here but this was an amazing gift, really high quality and vibrant colors! Loved it!


Company details

  1. Children's Toys Store

Written by the company

We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.


Contact info

3.3

Average

TrustScore 3.5 out of 5

388 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love it! Well made

Seen this ad on Facebook and immediately had to order, so glad I did! It was so cute and perfect for my cousins first birthday party! I was so obsessed that I bought another one for my best friends baby too! So cute love all the different options they get to play with

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

I purchased the personalized animal and…

I purchased the personalized animal and name board for my daughter and she absolutely loved it!! It came pretty quickly and it’s so well made with nice bright colors (that you can choose yourself) and fun animals. She’s been playing with it nonstop since we got it - a nice change from all her other battery operated loud and breakable toys. Definitely recommend! Also would make a great gift.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Name Puzzle with 8 Animals was…

The Name Puzzle with 8 animals was ordered as a Christmas gift for my granddaughter. She loves it! Puzzle pieces fit well. It’s colourful and well made so even though it’s a little expensive I think it’s worth it. Will order for next grandchild in the future.

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

ZERO I have wasted my money

ZERO I have wasted my money. First off, the little name in puzzle parts is definitely a choking hazard. Do you want to be responsible for choking. Next, on the banks they are cheaply made. You never indicated that they were not put together. Then, it didn’t arrive timely🥲

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great busy board

Great busy board! I bought this as a Christmas gift for my nephew and he loved all the different activities available. The color choices were great too.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Name Puzzle

I ordered the name puzzle with animal faces for my granddaughter. The quality is wonderful! The additional pegs are perfect for small hands. I highly recommed.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great Gift!

We gave a BusyBoard to our granddaughter at Christmas and she really enjoyed all the things to move and play with. Board was very well constructed and durable. Order was filled quickly and on time.

January 16, 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality

Personalized busy board that was bought as a present for my nephew broke as soon as he touched it leaving wood splinters everywhere.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect busy board!

I bought this busy board for my 15 month old niece for Christmas this year. She LOVES it! All the different trinkets indeed keep her busy. Seems like the perfect gift for kids between 1-3 years old. I would highly recommend!

December 30, 2023
Unprompted review
Rated 4 out of 5 stars

Cute! But some small quality control issues

I purchased three items for my 1 year old, the Montessori busy board, the personalized name puzzle, and the personalized wooden piggy bank. The piggy bank I LOVE! It’s proudly displayed in his room and gives me joy every time I see it! The name puzzle is of good quality, not quite as high end as some of the ones I’ve seen small shops sell, but perfect for him and very well constructed. The busy board I thought was really cute, but unless I have the next Hulk on my hands, or had a bit of an anomaly with my board, I wouldn’t recommended it. He managed to completely pull the bottom piece with the round beads off, which is of course a choking hazard. Luckily there was an adult present who noticed right away, but this is something I hope the team at Kindlytoys looks in to. Lastly, the shipping was a tad slower than I was expecting (ordered 11/26 and received 12/19 - this was still within their quoted timeframe, I was just hoping for quicker), but it did come from overseas and I ordered during the holidays, so that’s to be expected. Overall, I would definitely order from them again, but would double check all the little bits and pieces before giving them to an infant to make sure everything is secure.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect piggy Bank

Ordered a piggy bank for my godson with his name on it . I didn’t receive an email about my tracking information but I emailed the company and they replied very quickly with the information. Shipping was fast and the product is nice and sturdy . It was exactly what I wanted.

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

I love my son’s board

I love my son’s board! It turned out perfect. He’s only 8 months and loves to play with it already. I love that it’s a toy he will use for many years. I also love that it’s working on his fine motor skills. We received it within a timely manner, just in time for Christmas. When I reached out to customer service they quickly responded to me. Great company! Will definitely order from them again.

December 23, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered for my daughter and she loves…

I ordered for my daughter and she loves it! The quality is excellent and shipping is amazing! I ordered way after the Christmas deadline but it arrived just right before Christmas! Amazing!!! I do plan to order more stuff in the future!

December 24, 2023
Unprompted review
Rated 5 out of 5 stars

Unique Quality Items

This company has become one of my favorite places to order from. I am very happy with the items I ordered. The items were unique and made with quality. Thank you!

January 5, 2024
Unprompted review

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