Kindlytoys Reviews 388

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, describing them as well-made, sturdy, and beautiful, often exceeding expectations. Reviewers frequently mention that the items are great educational tools and gifts, with children loving the designs and vibrant colors. The ordering process is generally found to be easy, and some people received their items quickly. However, many customers express significant dissatisfaction with customer service, reporting unresponsiveness, lack of support, and issues with tracking orders. There are numerous complaints about orders not arriving, being delivered incorrectly, or experiencing significant delays, despite advertised shipping times. Some reviewers also received products that were not as ordered, had missing parts, or showed signs of poor craftsmanship like peeling paint.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many reviewers praising the items as "very... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over orders not... See more

Quality

Users describe positive interactions with quality, with many reviewers finding products to be very nice,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising easy ordering and... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as horrible,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the product just wished there were more updates on when the product would arrive. I received 2 items real quick but was never sure if the other 2 were coming. I called and get the update just w... See more

Rated 4 out of 5 stars

Grandson will grow into this toy. Still a little bit young for him.

Rated 5 out of 5 stars

I was a bit skeptical ordering my nephew’s name puzzle from here but this was an amazing gift, really high quality and vibrant colors! Loved it!


Company details

  1. Children's Toys Store

Written by the company

We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.


Contact info

3.3

Average

TrustScore 3.5 out of 5

388 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great products and service

The busy board I ordered is great for my 1 year old son. It is well made, the colours are great, and it will be a great learning tool for him. The website and customer service has been great.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

My daughter in law loves the products…

My daughter in law loves the products and she’s all about teaching our first grandaughter properly! I will continue to be buying products from your company because its all about learnig and teaching fine motor skills.

January 22, 2024
Unprompted review
Rated 2 out of 5 stars

I ordered a personalized bank for my…

I ordered a personalized bank for my grandson. It took so long to receive it. Very disappointed in having to put together, It is not very sturdy and has come apart after money put in bank. Maybe this one was defective? I would like a replacement bank & I will return this one?
Please advise!

December 24, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a wooden ornament for my…

I ordered a wooden ornament for my daughter’s first Christmas and an activity board. Both items came quickly and are high quality! My dog actually ended up eating one of the letters on the activity board. Through great customer service I was able to get a replacement letter. Highly recommend!

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Love this!

I am absolutely thrilled about my purchase! I got the personalized bear busy board for my nephew. It says his name in letters which adds a personal touch to the gift. This is a great toy because it’s educational with minimal noise. I would purchase from them again. I ordered by the deadline to receive by Christmas, which i did. I actually recieved it earlier than expect which was very nice. Very easy ordering and processing.

December 6, 2023
Unprompted review
Rated 1 out of 5 stars

Poor material

I ordered two personalized piggy banks as Christmas gifts. Shipping took forever but glad they arrived before Christmas. Similar to other review, I wasn’t expecting to put together the banks myself. It was a little difficult trying to line the puzzle pieces together to make sure that it didn’t come apart immediately. The material is quite flimsy, and the parts do not connect together firmly.

December 20, 2023
Unprompted review
Rated 4 out of 5 stars

Personalized wooden piggy bank

The product purchased was a thrill to the kids. It was exciting to actually see the cash
Putting it together though was a bit of a challenge. It was hard to get the sides to align. I would have preferred if piggy banks were a little sturdier
I was very disappointed the Wooden picture domino puzzle had to be refunded for lack of inventory.

December 26, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I ordered a busy board on Dec 2. On Dec 16 I finally reached out to the company as the product had not been delivered, and no tracking info was sent. I was advised that my package had been delivered to another country. On Dec 16 I requested refund, which was never received, and after fighting with this company I finally received a refund more then a month later.
I would steer clear of this company.

December 2, 2023
Unprompted review
Rated 1 out of 5 stars

I wish I could go 0 stars

I wish I could go 0 stars. They have the worst customer service. They messed up my order and have not fixed it. They are the worst company to deal with stay away.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Adorable Gift Idea

After seeing the ad on Facebook, I decided to order two personalized piggy banks as Christmas gifts. They came fairly quickly considering the holidays; however, I wasn’t expecting to put together the banks myself. Maybe I didn’t read the fine print explaining this detail. It was a little difficult trying to line the puzzle pieces together to make sure that it didn’t come apart immediately but once it was completed, it was absolutely adorable!

December 25, 2023
Unprompted review
Rated 3 out of 5 stars

Customer service was great..product not so much

Customer service was great and had quick response times! We think our board is adorable and she definitely gets use out of it but it very cheaply made for what you pay. 50 dollars for a board that my 8 month old could probably snap in half..

December 14, 2023
Unprompted review

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