Kinesis Money Reviews 

709
TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Same here. Can't access my funds. Support isn't helping, providing answers, or resolving the pending transactions. It worked fine before. Now my tractions are held hostage for days. And it... See more

Company replied

Rated 1 out of 5 stars

On 5th Aug, I submitted a transaction to have funds transferred to my bank account. It is now 26th Aug and the transaction is flagged as pending. In the past I have had no trouble with such transacti... See more

Rated 1 out of 5 stars

Wake up folks! We're at the wrong end of a Ponzi scheme. On June 10, 2026 I sold 7400 ounces of silver and still waiting for the withdrawal of cash. Kinesis is like every other company (And countr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love Kinesis money, have an account since 2021 and it's the best way for me to quickly trade between KAU and KAG. Would recommend this to anyone interested in getting a position in gold an... See more

Company replied

Company details

  1. Alternative Financial Service

About Kinesis Money

Written by the company

Kinesis Money is an end-to-end monetary system based on 1:1 on physical gold and silver with clients across 151 countries. Through robust vaulting infrastructure and innovative financial technology, Kinesis is reintroducing gold and silver as money. People around the world can spend, save and trade physical precious metals digitally, protecting their wealth outside of the current financial system with fair, honest and rewarding money. Over 50% of fee revenue is shared as yields for customers every month.
Some of what we offer

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2.9

Average

TrustScore 3 out of 5

709 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

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2.9

All reviews

(709)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Longtime user satisfied

I’ve used Kinesis for a few years and have been very pleased. No issues redeeming with physical delivery or withdrawing other than a delay when they were verifying my security information. Biggest hiccup is getting fiat into the platform but USDC transfers seem to work the best for that.

November 17, 2024
Unprompted review
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Reply from Kinesis Money

Hi TB,

Thanks for your continued support over the years. We’re happy to hear things have gone smoothly overall and appreciate your feedback on funding.

We're continually working to improve that process and make it easier for everyone.

The Kinesis Team

Rated 5 out of 5 stars

Great way to buy and have stored

Great way to buy and have stored, gold and silver

May 14, 2025
Unprompted review
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Reply from Kinesis Money

Hi Phillip,

Thanks for your feedback! We're glad to hear you're enjoying the ease of buying and storing gold and silver with Kinesis.

The Kinesis Team

Rated 1 out of 5 stars

Account is useless

I opened the account a few years ago, with a few hundred dollars. They have no debit card either physical or virtual. It is impossible the spend the money that is in there. They have been telling me all of this time it coming soon, but no cigar. Talked to them today on chat and same old story.

May 9, 2025
Unprompted review
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Reply from Kinesis Money

Hi there,

We apologise for the ongoing inconvenience.

To help us review your account and provide more specific support, could you please share your registered email address and HIN number?

This will allow us to locate your account and follow up accordingly.

The Kinesis Team

Rated 5 out of 5 stars

Great for owning real redeemable…

Great for owning real redeemable precious metals as digital assets, whilst also earning a yield paid back in precious metals.

May 6, 2025
Unprompted review
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Reply from Kinesis Money

Hi Bradley,

We’re thrilled to hear you're enjoying the benefits of real, yield-bearing precious metals with Kinesis. Your support means a lot!

The Kinesis Team

Rated 5 out of 5 stars

A Solid Choice for Gold-Backed Digital Currency

I’ve been using Kinesis for a while now, and overall, it’s been a pretty solid experience. The idea of spending and saving with gold and silver (KAU and KAG) is really cool — much more stable than regular crypto.

I like that I can earn yield just by holding gold and silver.

The sign-up process could be easier, especially if you're new to crypto assets.

All in all, Kinesis is doing something different and worthwhile. If you’re into precious metals and want more control over your money, it’s definitely worth checking out.

May 2, 2025
Unprompted review
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Reply from Kinesis Money

Hi there,

We’re glad to hear you’re enjoying the benefits of using Kinesis and appreciate your support of our mission to bring gold and silver back into everyday use.

Thanks for being part of the Kinesis community!

The Kinesis Team

Rated 2 out of 5 stars

UNSAFE and INTRUSIVE KYC

Great business idea but unsafe and intrusive KYC procedure. Works with third party ID verification company Persona (sitting in the US) and is asking to upload not only government ID but also make a selfie. Thus they are collecting biometric information. HIGH RISK of misappropriation. Nobody knows where your sensitive data is going...

April 18, 2025
Unprompted review
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Reply from Kinesis Money

Hi Alex,

We understand your concerns and take your feedback seriously.

At Kinesis, we are committed to ensuring a secure and compliant platform for all users. Our verification process is designed to meet strict regulatory, security and compliance standards, but we understand it can sometimes feel excessive.

We work with trusted partners, like Persona, to ensure your identity is verified securely. We also value your privacy and comply with international data protection regulations.

If you could please provide your email address or HIN, we can investigate this further for you.

In the meantime, if you have any further concerns, please don’t hesitate to reach out to our support team for clarification.

The Kinesis Team

Rated 3 out of 5 stars

I have used the Kinesis system for…

I have used the Kinesis system for years and remember its early development days. After the initial software hiccups, I have essentially been a user without any incident in trading, depositing, and even withdrawing. I like the system.

I have only one peeve: When will the KVT tokens become tradable on the Kinesis exchange?

I have been waiting for years and the money remains locked up in a non-tradable KVT asset. And since it’s still not tradable, there is no true market valuation.

Please Kinesis team, provide some more transparency concerning KVT trading.

April 15, 2025
Unprompted review
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Reply from Kinesis Money

Hi Bill,

Thank you for your continued support and for being a loyal user of the Kinesis system.

We are working diligently to bring more updates regarding KVT tradability. While we don't have an exact timeline yet, we are committed to keeping our users informed on any updates or changes.

Thanks again for being part of the Kinesis community.

The Kinesis Team

Rated 1 out of 5 stars

I was initially excited about kinesis…

I was initially excited about kinesis but after my recent experience I no longer trust them.

I tried to deposit money which required an international transfer, 3-5 business days they said…. 3 weeks later I had to follow up and go back a forth with them about my bank details, where I sent it too ect. It was required that I send them a bank statement with my name and the transaction on it. But this didn’t resolve the issue…

Another week later I am on the phone being recorded stating that “I did this of my own volition” which is where I pulled the pin and said if this is what it takes then send my money back. I’m not sure if I’ll be getting it back yet. I have never experienced this kind of nonsense when making transfers. It felt like I had to prove I was of sound mind when I sent the money so I couldn’t sue them or have my bank get it back.

All of this is after my own bank grilled me about trying to transfer the money and had to verify that I trusted this company and let the transfer go through.

Maybe they have had issues with people trying to scam them? I’m not sure, but this put me off.

If the expectations when making the deposit were more upfront/transparent could go a long way

April 10, 2025
Unprompted review
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Reply from Kinesis Money

Hi Austen,

We apologise sincerely for the inconvenience and frustration caused by the delay with your deposit. Please be assured that our team is committed to handling all deposits securely and efficiently.

Your feedback is important to us, and we are committed to improving. We will review our communication procedures regarding deposits to ensure they are clear and transparent in the future.

This has been raised internally with our Support Team and your Account Executive will be in contact with you directly.

Thank you for your continued patience.

The Kinesis Team

Rated 5 out of 5 stars

Lets me save in gold and silber

Lets me save in gold and silber. Very happy with Kinesis!

April 5, 2025
Unprompted review
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Reply from Kinesis Money

Hi Alberto,

Thank you for your review! We're thrilled to hear you're happy with Kinesis and that it’s helping you save in gold and silver.

We appreciate your support and are always here if you need anything!

The Kinesis Team

Rated 5 out of 5 stars

A Game-Changer in Digital Finance

I've been using Kinesis Money for 6 years now, and I have to say, the platform is revolutionising the way we think about money and investing, especially with its seamless integration of gold and silver-backed currencies.

The idea of combining real, tangible assets with modern blockchain technology is genius. It gives me a sense of security and stability, knowing my funds are backed by physical metals, all while enjoying the flexibility of crypto-style transactions.

The app is user-friendly, the interface is clean, and transfers are lightning-fast. I also appreciate the yield system, which rewards users for simply using the platform. It’s not just about storing value—it’s about growing it through everyday activity.

Their customer support has been responsive and helpful whenever I’ve had questions, and the community around Kinesis is super positive and forward-thinking.

If you’re looking for an alternative to traditional banks or volatile cryptocurrencies, Kinesis offers the best of both worlds: the stability of gold and the innovation of blockchain. Highly recommend it!

April 4, 2025
Unprompted review
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Reply from Kinesis Money

Hi Leonard,

Thank you for such a detailed and thoughtful review! We're thrilled to hear how Kinesis has enhanced your financial experience. Our goal is to blend the stability of gold with the flexibility of modern tech, and it’s great to know that our platform is meeting your needs.

We're glad you're enjoying the app, the yield system, and the support from our team.
We appreciate your recommendation and look forward to continuing to support your journey!

The Kinesis Team

Rated 5 out of 5 stars

I invest with Kinesis

I invested with Kinesis for over a year. I have been earning gold & silver into my account regularly, I was able to withdraw when I was ready & I still have a lil bit in at the moment making a return.
I have had a good experience so far

April 4, 2024
Unprompted review
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Reply from Kinesis Money

Hi Ryan,

Thanks for sharing your experience! We're glad to hear you've had a smooth journey with Kinesis and that you're enjoying the benefits of earning and withdrawing with ease.

Here's to continued success on your sound money journey!

The Kinesis Team

Rated 5 out of 5 stars

I used metal back as a loyalty program…

I used metal back as a loyalty program to buy products online. With the program you receive the same good prices for products you would normally buy as well as receiving gold into your Kinesis account! This is the best loyalty program yet. I look forward to getting the Kinesis credit card when it becomes available.

March 7, 2025
Unprompted review
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Reply from Kinesis Money

Hi Bret,

Thanks for sharing your experience, we're thrilled to hear you're enjoying the Metalback program.

Thank you for your continued support!

The Kinesis Team

Rated 5 out of 5 stars

Hard to know whom to trust in life but…

Hard to know whom to trust in life but I'm convinced these guys are righteous.

April 3, 2025
Unprompted review
Kinesis Money logo

Reply from Kinesis Money

Hi Marc,

We really appreciate your trust—it means everything to us. Thanks for being part of the journey!

The Kinesis Team

Rated 5 out of 5 stars

Kinesis offers digital finanancial solutions backed 100% by physical gold and silver

KAU and KAG digital coins are are 100% backed by real gold and silver. That is why I believe it is real digital money unlike bitcoins etc, which are just digital blockchain codes backed by nothing.

April 3, 2025
Unprompted review
Kinesis Money logo

Reply from Kinesis Money

Hi Markus,

Thank you for your feedback! We’re glad to hear you appreciate the value of Kinesis’ gold- and silver-backed digital currency.

We appreciate your trust in Kinesis and are here if you need any assistance!

The Kinesis Team

Rated 5 out of 5 stars

I believe in their vision for sound…

I believe in their vision for sound money. They have integrity and are trustworthy in my estimation, they've always been helpful to me.

April 3, 2025
Unprompted review
Kinesis Money logo

Reply from Kinesis Money

Hi Jeff,

Thank you for your trust and support! We're committed to delivering a reliable and transparent system for sound money.

The Kinesis Team

Rated 1 out of 5 stars

I went through 4 different…

I went through 4 different verifications (photos of documents, holding up paper with my face and card, facial scans, and a VIDEO chat) and I was still declined. I’ve never had to do that for anything in my life. If you want someone’s business, maybe ease up the verification hoops. This was ridiculous and I have asked for a stop-pay/dispute on the transaction I made with my bank.

Good luck. I’ll just stick with my PAXG.

April 2, 2025
Unprompted review
Kinesis Money logo

Reply from Kinesis Money

Hi John,

We’re sorry to hear about your experience. Our verification process is designed to meet strict regulatory, security and compliance standards, but we understand it can sometimes feel excessive.

We appreciate your feedback and will continue working to improve the onboarding experience.

If you need further assistance, our support team is happy to help.

The Kinesis Team

Rated 4 out of 5 stars

A great way to buy and hold Gold

A great way to buy and hold Gold, Silver and Crypto.
Also it's easy to deposit crypto and exchange.
Just wish the Kinesis card was available in South Africa.

April 2, 2025
Unprompted review
Kinesis Money logo

Reply from Kinesis Money

Hi Peter,

Thanks for your support! We're glad you're enjoying the platform. We appreciate your feedback on the Kinesis card and will share it with the team as we continue expanding our services.

Stay tuned for updates!

The Kinesis Team

Rated 5 out of 5 stars

Kinesis a secure digital currency

Kinesis delivers innovative solutions and dedicated service, utilizing gold and silver to create a digital currency.

April 2, 2025
Unprompted review
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Reply from Kinesis Money

Hi there,

Thank you for your feedback! We're glad you find Kinesis secure and innovative, combining gold and silver with digital currency solutions. We appreciate your support!

The Kinesis Team

Rated 3 out of 5 stars

The good, the bad and the ugly....

The good, the bad and the ugly....
Pro's - great platform, app and solution for buying digital gold and silver.
Con's - Funding account is a complete nightmare, can take up to 3 weeks to credit account, should be much simpler and easier, it actually requires a call from service team to actually get funds allocated. Also would be good to add other precious metals i.e. Platinum, Palladium

January 15, 2025
Unprompted review
Kinesis Money logo

Reply from Kinesis Money

Hi Wayne,

Thanks for the feedback - we're glad you're enjoying the platform!

We understand your frustration with funding your account and are actively working on adding new on-ramps to make the deposit process quicker and easier.

Stay tuned for upcoming announcements on when these new deposit options will be available!

Thanks again for your feedback, it's much appreciated!

The Kinesis Team

Rated 1 out of 5 stars

Disgusting Experience. Filled with Disappointments.

Disappointing company. Continuous bugs, uncertainty around the virtual card delivery, issues with obtaining referral 1/2 Ounce of Silver, Kinesis Mint problem.
And to add the cherry on the cake, I get charged 25Euros for a withdrawal that initially cost me 0Euros because of yet another technical issue with the platform. A problem on their end*, and you as a customer have to pay for the consequences.

If you ask for help, they take ages to respond and their excuse is "we have other 'priorities'... how does that make you feel as a client". Horrible..

If you put your money in Kinesis, consider it a high risk venture. You would have more peace of mind buying physical AND paying a small storage fees.

Because, who knows if you'll even be able to get your money out of Kinesis.

I was so looking forward to using Kinesis for the long-term and I have been tremendously disappointed with their poor execution.

You have to beg* them to fix their OWN issues on the platform, and don't expect them to refund you a fee that should not have been there, or to make things right when they outright waste your time AND energy trying to fix an issue.

Kinesis cannot take care of existing customers, good luck getting new ones, they'll flee your platform when they see the tremendous amount of issues plaguing it.

Only plus, is Michael Barret trying his best in a sinking ship.

Don't waste your time, unless some dramatic change, this company is not delivering on promises and has trouble executing on the most basic things, referrals, platform usage, card release, trading platform User Interface..all things that are lagging behind.

Plus, they are so cryptic about what's happening behind the scenes, it makes you wonder if it's not one of the greatest Ponzi schemes to lock your wealth in. If not, then it's just run by an incompetent management team that is not able to deliver on their promises and keeps making excuses for their lack of results.

Stay Away...

April 2, 2025
Unprompted review

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