Kingdom Removals Reviews 

338
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 23 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise their service, highlighting the team's ability to go above and beyond, even in challenging situations. The staff are frequently commended for being professional, friendly, and highly efficient. Many noted their reassuring and calm approach, which helped alleviate moving stress. Reviewers frequently highlighted the meticulous care taken with belongings and attention to detail, ensuring no damages. Excellent communication from initial contact to completion contributed to a smooth, seamless experience. Many customers strongly recommend the company, citing their reliability and outstanding service for future moves.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the impeccable... See more

Staff

Consumers find staff to be positive, highlighting their cheerful, friendly, and professional demeanor.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig and the team at Kingdom Removals were our superheroes when another removals company let us down on the day before our move across South Queensferry. Craig stepped in at very late notice to so... See more

Company replied

Rated 5 out of 5 stars

We were moving sundries from Edinburgh to Kent. Craig was extremely helpful in fitting our relatively small load in with other jobs to accommodate our needs. The guys turned up on time were very pleas... See more

Rated 5 out of 5 stars

Craig at Kingdom Removals went above and beyond and arranged the removals for us after we were let down at the last minute by Anyvan. He fitted our job in the day after we made contact. The guys were... See more

Rated 5 out of 5 stars

We recently used KR for our move to Queensferry and were delighted with the service on the day. Paul, Connor, Ali and Tyler were really professional and put our mind at ease from the off. The team... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Kingdom removals are an Edinburgh based home, office and corporate business removal and storage company. We cover Central Scotland such as Glasgow,


Contact info

4.9

Excellent

TrustScore 5 out of 5

338 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(338)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service from Kingdom Removals

From my first contact with Craig to the removals team arriving on site and Adam saying we’ve got you I have to say all of my dealings with Kingdom Removals have been extremely positive. Never could you meet a more friendly and hard working bunch of people who did everything in their power to take the stress out of moving house. I can’t recommend them enough I certainly wouldn’t use any other company. Thank you to all of the team who turned what could have been a tense day into making it the easiest and most enjoyable experience I have had moving house.

October 31, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good morning Caroline,

Thank you so much for kindly taking the time out of your day to share your experience.

We are delighted that our team have provided a top class service and managed to take some of the stress out of your move.

It has been our pleasure to work with you and would like to thank you again for your kind comments and praise which we will ensure to pass onto the team.

Kindest regards,

Laura.

Kingdom Removals.

Rated 5 out of 5 stars

Kingdom Removals,

Kingdom Removals,
Move from Dalkeith to Glasgow.
You guys were absolutely fantastic!
Craig was so helpful and friendly from the first day looking for a quote till the day before move. Always quick to respond to any queries we had and even though our first planned pick up had to be cancelled (solicitors problems) he was very understanding and new date was rearranged very quickly.
Craigs team arrived bang on time that morning. Very friendly and were so quick and efficient at loading van. Arrival was perfectly timed through communication and was very quickly unloaded from van.
Thank goodness there were 2 lifts for guys to use as my daughters flat was on 6 th floor!
These guys never stopped!
All round, great experience which made the move less stressful on the day. 🙏
Thank you so much to Craig and his team for everything.

October 12, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good evening John,

Thank you for kindly taking the time to provide this exception review with such positive comments.

We always strive to provide a first class service from start to finish and we are delighted we did not disappoint.

We will be sure to pass you kind comments onto Craig and the team.

Kindest regards,

Laura.

Kingdom Removals.

Rated 5 out of 5 stars

Excellent service and experience, highly recommend

I recently moved from Edinburgh to London and due to secruing a place in London very last minute, was on a very restricted schedule for the move.

Kingdom Removals have been extraordinary in accommodating the pick up and delivery times to my needs. Craig has been very responsive throughout the process and swiftly addressed all my concerns. Kingdom Removals offered the best quote compared to other removal companies for the same move and have offered an outstanding service. Tam was very kind and unloaded everything within a short period of time, making the move very comfortable and stress free for me.

I highly recommend Kingdom Removals and their excellent team for their all around great service.

September 16, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Dear Carla,

Thank you for this outstanding 5-star review.

We really appreciate you taking the time out of your day to share your positive experience.

We wish you all the best in your new adventure.

Kind regards,

Laura.

Kingdom Removals.

Rated 5 out of 5 stars

First Time Mover: Fantastic Customer Service and Solves Problems Quickly

With this being my first big move, I was a little anxious about the many things that were in play and needed to be done. The guys from Kingdom Removals did a stand-up job of relieving my worries; experienced, insightful, and ready to ask any questions I had, I was confident the experience was to be positive from the start.

Quoted a more than fair price compared to services from other companies that I viewed to offer similar a quality in services, choosing Kingdom Removals was a no brainer.

With them packing my two-bedroom flat into the van within just two hours, I had plenty of time to clean and sort out what I needed to before leaving.

Upon arrival, everything was unloaded sharply and assembled in the correct manner.

Although, there was one hiccup: my TV was dropped. Now, saying this, it may come as a surprise that I have rated the experience as five stars; it is not often that damage to an item as important and costly as a television makes one look at a service positively, granted. However, it was the service afterwards that made me so content. The employee was extremely apologetic and even offered to pay for the television himself. Further, Craig and Laura were extremely responsive, making sure we explored multiple avenues for correcting what went wrong. Ultimately, I had the money in my bank account for a replacement in less than five hours. Although one wishes it were not the case, unfortunately, damage to items in removal processes is bound to happen. Off the back of that, one naturally wants a service that ensures you have protection and avenues for replacement for the items you care about. I was provided exactly that.

Overall, if you are looking for a removal team, don't hesitate to choose Kingdom Removals. The team and care are second to none.

September 6, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good morning Harry,

Thank you so much for kindly taking the time out of your day to provide such a wonderful review with a phenomenal 5-stars!

We really appreciate all customer feedback and we are pleased that despite the damage to your TV all aspects of your experience have been positive.

We are delighted that we reached a suitable and satisfactory resolve in a timely manner.

Thank you again for this wonderful review.

Kindest regards.

Natasha.

Kingdom Removals.

Rated 5 out of 5 stars

Brilliant service

Brilliant service! They took the stress out of a huge 1 bed flat move from London to Edinburgh. We ended up having almost double the amount of boxes quoted and they had no problem packing them. Also had a very fragile keyboard and TV which they handled with care. They were flexible around arrival and gave us plenty of time to pick up the keys.

September 4, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good afternoon,

Thank you for taking the time to provide this wonderful review with 5-stars no less.

We are delighted to hear that all aspects of your removal were dealt with in a satisfactory manner.

We appreciate you taking the time out of your day to share this.

Kind regards,

Laura.

Kingdom Removals.

Rated 5 out of 5 stars

Fantastic emergency moving service

They helped me out on the day when another company didn't turn up for the job. They were very helpful and efficient and charged me less than most of the quotes I got when originally looking months before. Would definitely recommend.

August 8, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good afternoon,

Thank you for this outstanding 5-star review.

We really appreciate you taking the time out of your day to share your positive experience.

We wish you all the best in your new adventure.

Kind regards,

Laura.

Kingdom Removals.

Rated 5 out of 5 stars

6 Star Service!

I can’t recommend Kingdom Removals highly enough. I moved from London to Edinburgh and every aspect of the service was great.

During the organisation of the move Craig was extremely responsive, with calls, texts and emails. And he managed to work out a competitive price on a convenient date.

On the day itself Richard, Tam and Adam were outstanding. They turned up bang on time, loaded the stuff in a flash while handling my belongings with care. They were in constant contact during the day, and even tipped me off that my flight was disrupted! When this meant I needed to rearrange delivery to later in the evening they accommodated me with no fuss, drafting in a colleague at short notice to help.

Don’t bother looking around any further, use these guys.

August 28, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good Afternoon Chris,

Thank you so much for kindly taking the time out of your day to provide this exceptional review with an outstanding 5-stars.

We value every customer and appreciate your kind comments and praise.

We are delighted that all aspects of the service and removal exceeded your expectations!

We wish you all the best in your new home.

Kindest regards,

Laura.

Kingdom Removals.

Rated 5 out of 5 stars

Kingdom removals did a great job

Kingdom removals did a great job. They came out to quote in person and gave tips on packing. They were quick to respond to calls and emails. They turned up on time and carefully and efficiently loaded and unloaded out worldly belongings. The 3 man crew were friendly and polite the whole way through. I would happily both use them again and recommend them.

August 18, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good afternoon,

Thank you for this outstanding 5-star review.

We really appreciate you taking the time out of your day to share your positive experience.

We wish you all the best in your new adventure.

Kind regards,

Laura.

Rated 5 out of 5 stars

Absolutely astounded by the service…

Absolutely astounded by the service provided. The men were friendly, professional and went over and beyond. They fixed my daughters broken ottoman bed and also re built the trampoline. Couldn't have asked for a better service. Thank you so much.

August 4, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good afternoon,

Thank you for this outstanding 5-star review.

We really appreciate you taking the time out of your day to share your positive experience.

We wish you all the best in your new adventure.

Kind regards,

Laura.

Rated 5 out of 5 stars

Fantastic, professional service, top class company

From our first contact with Craig to enquire about a quote to our experience on the moving days and beyond, the team at Kingdom Removals were efficient and professional and quite frankly, exceeded our expectations at every turn. Craig responded to my request for a quote really speedily and during the video survey of our house, he clearly knew his stuff. Communication with him and his team was always quick, clear, helpful and professional.
Richard, Tam and Noodles made the journey to London, texted us early on the morning of the move to confirm arrival time, and then packed up our house expertly and were courteous, fun and helped make what could have been an incredibly stressful day much less so. Nothing was a bother to them and nothing was too much trouble. They worked incredibly hard packing up a huge amount of stuff and moving the heaviest and most awkward bits of furniture and did it all cheerfully and with good humour. Top class guys. It was a pleasure to have them around.
They drove into the wee hours to get our stuff to Scotland and let us know that they'd arrived safely.
Moving is a really stressful time but Kingdom did everything possible to make it less so. We can't recommend them highly enough. Absolutely brilliant. Thank you.

July 26, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Hi Patricia,

Thank you for this phenomenal review of our staff and service.

We always strive to provide a first class service and are delighted that we exceeded your expectations.

We pride ourself in having a strong team who are able to work efficiently and effectively together at all times.

We understand that moving home can be a stressful time and we always aim to relieve as much of this as possible with the service and communication we provide.

Thank you again for your kind comments which we will be sure to pass onto the team.

Kind regards,

Laura.

Kingdom Removals.

Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company! Response was fast & prompt when i got messed up last minute by another moving company. Didnt mind the cost but thanks a lot, Craig and big thanks to the very amazing and kind delivery guy. Highly recommended.

August 5, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good morning Sharon,

Thank you for taking the time to share this fantastic 5-star review.

We are delighted to have been able to assist at short notice and that all aspects of the removal where to your satisfaction.

We will be sure to pass on your kind comments to Craig and the team.

Kind regards,

Laura.

Kingdom Removals.

Rated 5 out of 5 stars

Another 5 star removal by Craig and the team.

Thank you Craig for another outstanding job completed. We used Kingdom removals to move us from the Midlands to Scotland. They moved us down south 7 years ago which is why we did not hesitate to use them again. Great to see some of the same guys, well done Craig in building and keeping a great squad. We wish them all well. They also moved our son to Glasgow which was another 5 star job. The team, Paul, Richard, Adam and Noodles are so professional, cheerful and nothing was too much trouble, such as lifting our heavy furniture up 2 flights of stairs. Took great care of our belongings and my wife said she had not met a more respectful, courteous and happy team. Thank you guys. Great price, great communication and trustworthy. Definitely recommend Kingdom Removals 100%.

June 22, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good Morning Simon,

Thank you for kindly taking the time out of your day to provide such wonderful feedback with an outstanding 5-stars.

As a returning customer, we are delighted to hear that Kingdom Removals have succeeded in providing you with another 1st class removal service.

We appreciate your kind comments and praise and will be sure to pass these on to Craig and the team.

Kindest regards.

Kingdom Removals.

Rated 5 out of 5 stars

Spoke to Craig over the phone and gave…

Spoke to Craig over the phone and gave me great advice - would highly recommend.

July 26, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good morning Nicholas,

Thank you for taking the time to provide this wonderful review with 5-stars no less.

We are delighted to hear that your communication was a positive experience.

We appreciate you taking the time out of your day to share this.

Kind regards,

Laura.

Kingdom Removals.

Rated 5 out of 5 stars

Outstanding Removal Company

We moved over 2 days, from Edinburgh to the Scottish Borders.

I obtained quotes from 3 companies. Kingdom Removals were slightly more expensive than the cheapest but around 30% cheaper than the most expensive.

Two things helped me make up my mind: reviews on here and elsewhere and also talking to Craig at Kingdom. He was interested, clearly knew his stuff and comprehensive with his questions.

There were 3 weeks between agreeing to a contract and the actual removal. In which time the pessimist in me thought that something would go wrong, despite talking to Craig and the constantly excellent reviews. I couldn't have been more wrong - the removals team turned up a few minutes before the quoted time window - which saved us a couple of hours of worry - and from the first moments put our minds at ease. They were very careful with all our belongings, genuinely polite and hard working. They had all our stuff loaded and away in next to no time - no mean feat when we were in a third floor Victorian apartment with no lift.

Yesterday it was all unloaded at our new home, everything was as good as new, all our delicate items were perfect and again, everything delivered with the utmost care.

I've always tried to leave as honest a review as possible, wether it be good or bad. I can't stress how good these guys are.

Thank you to Craig and all the team.

July 24, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good morning Stephen,

Thank you so much for kindly taking the time out of your day to provide this exceptional review with an outstanding 5-stars.

We value every customer and appreciate your kind comments and praise.

We are delighted that all aspects of the service and removal exceeded your expectations!

We wish you all the best in your new home.

Kindest regards,

Laura.

Kingdom Removals.

Rated 1 out of 5 stars

This is only towards the customer service

I didn’t use their moving service because the available time slot doesn’t fit into my schedule, however, the contact with them was a bit off. My first email was from Craig and that seems to be very warm and welcoming. But in our further conversation I start to see phrases like “wat your moving”, “pik up” or “okay doke good luck”. That sounds very unprofessional, and I’m not sure who was that from, as I didn’t see a name attached to those further emails. Is that the same Craig from the first email? (I will be shocked if that’s the same person) If no then please bring Craig back. I’m so sure they have the service quality that they could be proud of, but problem like this can sometimes scare customer away.

July 19, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good afternoon,

Thank you for taking the time to share your feedback regarding your recent engagement with our customer service team. We genuinely appreciate it, as we are constantly striving to improve our service to exceed our customers' expectations.

I am sincerely sorry to hear that you found aspects of our communication to be unprofessional. Our team is committed to delivering the highest level of professionalism and customer service at all times. Clearly, in your instance, we appear to have fallen short of our usual standards.

Clear, accurate, and professional communication with our customers is highly valued in our company, and it is disheartening to learn that we have not met this standard in your case. Please rest assured that this is not reflective of our usual standard of correspondence. We are currently conducting an internal review to identify the shortcomings and ensure they do not recur in the future.

In reference to your comments about Craig, he is indeed a valued member of our team and is recognised for his professional and cordial manner. Your positive feedback about him has been passed on and will undoubtedly serve as a morale boost. We are committed to upholding this level of service in all our interactions.

Please accept our sincerest apologies for any inconvenience caused. The satisfaction of our customers is our utmost priority, and we deeply regret if we have in any way compromised this. We hope for the opportunity to better serve you in the future and restore your faith in our services.

If you have any other concerns or suggestions, we would be more than happy to discuss them. Please feel free to respond to give us a ring at your earliest convenience.

Once again, thank you for your invaluable feedback.

Kind Regards,

Laura.

Kingdom Removals.

Rated 5 out of 5 stars

First class service from Paul and…

First class service from Paul and Richard this morning. Extremely kind, friendly, supportive and professional. From my first contact with Craig, the customer service has been outstanding. The guys got my move done at lightning speed! They were very considerate too. It’s made a stressful situation a very happy one. A massive thanks to Paul and Richard for their hard work and a huge thanks to Craig for his support.

July 10, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good morning,

Thank you for providing us with this fantastic 5-star review.

We are so pleased to hear that you are happy with all aspects of the service received.

We will be sure to pass your kind comments to the team.

Kind regards,

Laura.

Kingdom Removals.

Rated 5 out of 5 stars

Not enough stars!

I would have given more stars had they been available. Paul and his team were magnificent. Couldn’t recommend them highly enough. Nothing was too much trouble. Will definitely use them again.

July 8, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Hi Chris,

Thank you for this outstanding 5-star review.

We really appreciate you taking the time out of your day to share your positive experience and we will be sure to pass on your kind comments to Paul and the team.

Kind regards,

Laura.

Kingdom Removals.

Rated 5 out of 5 stars

Mark and Richard were helpful

Mark and Richard were helpful, thoughtful and considerate in how they handled the move this morning.

June 19, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Brilliant thank you so much , that’s very kind of you
Kind regards
Craig

Rated 5 out of 5 stars

Very efficient and experienced movers

We used Kingdom Removals for a big house move. They were very fast and organized in packing everything up, dis- and reassembling the agreed upon furniture, disposing our old unwanted furniture and moving everything to the right place in the new house. They were very flexible to accomdate last minute changes to our schedule like when we got the keys for the new place earlier than expected. There was a small issue with our trampoline that I had disassembled as agreed still not fitting into the van they brought but they handled it professionally and figured out an alternative way to transport it. Moving is stressful and I don't want to do it again anytime soon, but if I really had to, I'd definitely call Kingdom removals again to help with the job.

May 19, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Thank you so much Michael for taking the time to leave us a review.
Was wonderful to be a part of your dream and your new home 🏡 Glad we met your expectations me and the team wish you all the very best in your new adventure,
Kind regards
Craig

Rated 5 out of 5 stars

Great team

Great team, very professional and accommodating. Managed to fit us in at short notice and moved all our belongings very smoothly.

May 6, 2023
Unprompted review
Kingdom Removals logo

Reply from Kingdom Removals

Good afternoon,

Thank you for this outstanding 5-star review.

We really appreciate you taking the time out of your day to share your positive experience.

We wish you all the best in your new adventure.

Kind regards,

Laura.

Kingdom Removals.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look