Our second year with Kingfisher Insurance, and the transition has been seamless thanks to Justin & Jim. Having worked with Justin at our previous broker for over 10 years, we’ve always found him to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used Kingfisher for years (when it was Fresh insurance) and find they are often able to identify great value insurance that meets our needs. They came in at half the price of an online compari... See more
After contacting kingfisher for a quote they took all the relevant details and set about organising the relevant cover for my business. No hassle every thing I asked for achieved at a fair price. Fi... See more
Jim has dealt with all my business insurance needs for many years. He is always efficient and professional, nothing is a problem and I value his expertise and knowledge. He would always be my first st... See more
Company details
Written by the company
Kingfisher Insurance provide market-leading insurance policies across a wide range of products including motor trade, classic vehicle, private client, motorosport and non-standard home insurance. We're focused on meeting the needs of our customers, by providing a traditional broker service and personalised, bespoke products.
Contact info
United Kingdom
- kingfisherinsurance.com
4.7
Excellent
520 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always get me the best deal
Always get me the best deal
Very helpful and friendly staff
September 13, 2025
Good to have automatic renewal
It was good to have time to reconsider the quote before automatic renewal.
Delighted that the actual premium was reduced when it came to the automatic withdrawal from our bank account. Still do not know why this happened but much appreciated.
September 11, 2025
Easy to speak to a person and check…
Easy to speak to a person and check renewal shall still include cover for fire and flood -as last year.
September 11, 2025
Lovely customer service thankyou
August 28, 2025
Helpful advice on a call
September 16, 2025
For the s cond year running I was…
For the s cond year running I was assured I would receive a paper copy of my insurance policy. For the second year running I explained the reasons a hard copy was needed. For the second year running my request has been ignored. There will not be a third year.
May 8, 2025
Reply from Kingfisher Insurance
Good morning, thank you for flagging this and we are sorry to hear you've not received a postal version of your policy documents. We'll investigate as to why this wasn't fulfilled for you and in the meantime, we'll arrange a set to be sent out today 1st class.
Fast and efficient service
August 28, 2025
Good help, but High premium.
Good help, but being with Kingfisher for almost 4 years and my premium is still around the price i started with in my 1st year, otherwise, can't say anything negative.
August 16, 2025
Insurance Renewal
I was disappointed by the sharp rise in premium this year when I have not made a claim but when I contacted Kingfisher they reduced the premium to a more sensible price.
In terms of renewal it was disappointing to find I was set for auto renewal which I never do. Now amended.
August 14, 2025
Very pleased with serviced received for…
Very pleased with serviced received for my house insurance
August 19, 2025
This is meant to be a renewal and…
This is meant to be a renewal and should happen automatically. It doesn’t matter it’s through someone else .
Renewal should be easy and happen automatically.
To long winded and taking to long and having to sign again .
This must not be the process every year .
August 13, 2025
Reply from Kingfisher Insurance
Thank you for the feedback - we do strive to make the renewal process as simple and customer friendly as possible, in regard to have to re-sign, this a requirement by the direct debit provider who do need consent each year that you authorise the payments to leave your bank account. We will ensure your feedback is also passed on to them. Kind Regards
They always go the extra mile
July 26, 2025
Too computiresed
August 1, 2025
Easy to deal with
August 2, 2025
A good professional service
August 1, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.