King Living UK Reviews 

Steve and Rhys were great - called in advance to explain what would happen - were friendly, courteous, got on with the job and let me know exactly what was happening - asked my opinion about where I wanted it and most importantly explained really clearly the steps and what I needed to do. Thanks so much, would highly recommend

Steve & Rhys were amazing on the delivery. They were patient and helped us on getting the right design we wanted!

Steve and Rhys on delivery were very helpful, respectful and friendly.

Steve and Rhys professional polite and helpful

We had a sofa delivered today and the delivery people (Rhys & his colleague) were very respectful and professional. They did not leave me with any mess or packaging, just the lovely sofa which they talked me through how to adjust the back rest and arm rests. Thank you so much!

Our recent experience with King Furniture London was excellent from start to finish.

The Design Consultant who assisted us, Zach, displayed all the qualities we believe are essential in someone advising clients on significant furniture purchases: competence, knowledge, flexibility and, just as importantly, genuine attentiveness. He took the time to understand exactly what we were looking for, offered honest and thoughtful advice, and was never pushy. Instead, he worked with us to find the best solution for our home.

Beyond his professionalism, Zach was an absolute pleasure to deal with—friendly, approachable and always responsive. He made what could have been a stressful process both enjoyable and straightforward.

Excellent customer service is increasingly rare, and Zach truly exceeded our expectations. We would not hesitate to recommend both him and King Furniture London to anyone looking for high-quality furniture supported by knowledgeable, professional and genuinely customer-focused service.

Steve and Rhys delivered my beautiful sofa set today. They were very nice and professional. They came into my house and left without leaving no mess behind!

Steve and Rhys were on time to deliver the new sofa and so professional to assemble the items at home. They are amazing. Thank you king living UK for my new sofa and the great service that Rhys and Steve offered.

Solid guys Rhys Steve thank you..! Setup everything a dream!

When I placed my order in November 2025 at the Kingston showroom, Laura did a great job selling the products and was very helpful — that part of the process went smoothly. Unfortunately, that is exactly where any real care or attention toward me as a customer ended completely after the sale.

Everything that followed turned into months of stress, mistakes, and unacceptable service:
- Agreed delivery for February 2026 never happened; the sofa arrived one month late, on 20 March 2026.
- Wrong leg colour, missing cushions, brackets and connectors — the driver even openly admitted the correct legs had simply been left behind and they forgot to put it in the van.
- Despite explicitly asking for an 8 am‑12 pm slot, he arrived at 2:30 pm — forcing me to cancel my young daughter’s birthday and stopping me from welcoming guests to my new home.
- They promised a brand‑new Smart Round Charge Table as compensation. I waited 14 weeks — only to receive it with no box, heavily scratched, and clearly used or ex‑display stock, not new at all. I refused delivery.
- They refuse to admit their errors, will not offer fair resolution, and ignored my final deadline of 13 July 2026.

Once they have your money, they do not keep promises, do not take responsibility, and show zero respect for their customers. I have now started the formal complaint process with the Financial Ombudsman Service to get what I am rightfully owed.

Excellent customer service. Products are beautifully made. We did have a fault on one item but nothing was too much trouble and the unit replaced. Highly recommend

Steve , Rhys were very friendly, they set up our furniture in no time . Excellent work. We are very happy and pleased with the whole experience!!!!

Steve and Reece the delivery guys were really helpful, caring and efficient.

Really great service.

Steve and Rhys were really great - super helpful and explained everything very very clearly. The dynamic duo!!!

Rhys and Steve were super friendly, helpful and professional. So nice to see such happy faces first thing in the morning.

Hands down the best delivery and installation service. Steve and Rhys have all the skills and patience and are simply the nicest guys!

Thank you to Steve and Rhys for helping assemble all the furniture in our house. We picked very heavy furniture but they were very professional, making sure to pay attention to not damage any of the house while bringing in and assembling. They were also mindful of how we wanted everything arranged, especially as I had carpets laid out before. They also helped us move some furniture we from King a few months back, which was very helpful.

Rhys and Steve did a great and clean job!!

Steve and Rhys were fantastic at delivering my jasper sofa. So polite and helpful and Steve built it very quickly and efficiently. 10/10 service.

Great delivery and really happy with the sofa. Steve, Matt and Rhys were fantastic, efficient, insightful and very pleasant. Delivered on the hottest day of the year so Fairplay to the lads.