I’ve purchased three flocked trees from KOC and they are amazing! So much less messy than others I’ve had with great shape, easy to put together and great lights. The last one was on sale with an addi... See more
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Our mission is simple: to inspire lasting traditions and treasured memories.
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I partnered with KOC for three years running. This year, I was unable yo make that commitment. That was of no consequence as their customer service team has been phenomenal all the while. I had a small issue with losing the remote this year and even then they handled my request with all the professionalism I could have hoped for. To say nothing of how spectacular their products are and how they look just as amazing today as the first day I opened the first box three years ago. Highly recommend.

Reply from King Of Christmas
The tree was packaged so nicely and easy to put up! Great quality! Comes with awesome storage bag as well. Customer service is very on top of it and responds very quickly! Would highly recommend!!

Reply from King Of Christmas
The tree itself is beautiful, after paying almost 700.00 for the tree and putting it up for the very first time, the issue was the pedal used to adjust lighting. It was bad, go figure-terrible and poor quality. I got it fixed but wont buy on this site again. While this tree was purchased in 2021, and I told them that when I called, I was put through the claims process. I was not seeking to return, I was hopeful for help/insight or to buy a replacement part. I specifically stated that but it didn’t matter. All I got was a “sorry” via email. I knew it wasn’t going to be anything major, I purchased the tree at the end of 2021 and never removed it from the bag-not once. The tree was in a humidity controlled storage during that entire period. None of that matters because the lesson here is after the 2 year warranty period you are on your own and cant buy a replacement part or talk to anyone for help. That’s horrible given the money you spend on these trees. Do better!

Reply from King Of Christmas
I can confidently say… I’ve found the Christmas trees that have completely transformed my home into a winter wonderland. Every single one of my King of Christmas trees is pure magic. The quality is unmatched — full, lush branches, gorgeous lights, and that perfect “storybook Christmas” look you can’t fake.
Each tree feels like its own moment. One brings elegance, one brings cozy charm, and another gives that dreamy, magical glow my kids look forward to every year. They’re easy to set up, they never shed, and the lights are bright but warm — that soft golden glow that makes the whole house feel peaceful.
What I love most? These trees truly last. Year after year, they look just as beautiful as the day I opened them. And with five kids running around, that’s saying something.
If you want trees that make your home feel festive, luxurious, and truly special… King of Christmas delivers every single time.

Reply from King Of Christmas
I bought a 7.5 ft tree and it is beautiful and sets up easily. They honored their warranty and replaced a broken part very quickly and customer service was very pleasant to work with.

Reply from King Of Christmas
If I could give this company a 0 I would. Horrible company. I bought a tree under the assumption they were having “their biggest sale” , 7 days later they take off more money and will not honor my purchase and credit me for the additional money they took off for the sale. I think this company is very greedy and have NEVER found a company who would not honor a sale less than a week after something was purchased. I would never recommend this company. Awful!!

Reply from King Of Christmas
I’ve had my Christmas tree for 2 years. It is an absolutely beautiful tree and I get compliments on it all of the time. I pulled it out to put it up this year and realized that I had misplaced the power cord. Now, the gorgeous without lights but how can you have a Christmas tree without lights. I reached out to King of Christmas hoping that I could buy a new cord. Not only did they respond almost immediately but they offered to send me a new cord even though it was no longer under warranty. What an incredible customer service. I would absolutely buy another King of Christmas tree.

Reply from King Of Christmas
King of Christmas 🌲 is an Excellent company the trees are gorgeous all looks very real, I have 3 trees and I decorated all 3 every Christmas. The customers service is great everyone very professional, they answer very fast, I highly recommend! 🌲

Reply from King Of Christmas
Absolutely gorgeous pieces and real touch trees are amazing. I love The fact that all my trees come with remote, different setting for lights and best part a timer for the lights. Also a great addition they have on their trees is NO MORE WIRES between each section of the poles. That’s literally the best part of my trees besides the timer . No more struggling with wires to find them n plug the to each section. The “wire” to connect the lights are in the pole itself so just place the section n it automatically lights up. Very helpful n fast customer service if needed also. I have been using these beauties for the past 4 yrs n love everyone

Reply from King Of Christmas
Excellent customer service! My tree was missing the power cord, which I know can be frustrating, but the customer service handled it in such a quick and timely manner. From the time I emailed them until they already had a new one being shipped out was only a few hours. I am very impressed with the customer service.

Reply from King Of Christmas
The great conversation, excited to receive messages from you

Reply from King Of Christmas
I want to highlight how amazing the King of Christmas team is. They always reply super quickly, with so much kindness and attention. They truly made me feel listened to and cared for every step of the way. It’s such a pleasure to deal with people who are this professional and friendly!

Reply from King Of Christmas
Absolutely the best Christmas trees and accessories on the market!!
The company has super great customer service also. I absolutely love love there trees and wouldn’t even think of any other company for my Christmas decoration needs!!

Reply from King Of Christmas
The best company to work with as well as amazing quality product! Thanks for making Christmas so magical year after year!

Reply from King Of Christmas
Its a great company- they stand by their propducts and make any issues right!

Reply from King Of Christmas
Good morning, every time I've collaborated with Kingofchrismas, everything has been of excellent quality, with excellent service, and they always respond kindly when I've needed to contact them. They're also the best in beauty and design, and in all the qualities of their beautiful Christmas trees. I'm very happy to have collaborated with this company for three years. Congratulations to everyone and many blessings! You are the best!!!! 👏👏👏👏🙏🏼🎄🎄🎄🎄🎄

Reply from King Of Christmas
It is my first time that I am going to have this experience of having a beautiful Christmas tree from King of Chrismas and I am happy because I have seen many beautiful trees that they have in different styles and sizes and they are so beautiful to transform our homes into a magical place with these Christmas trees🎄🌲 thank you King of Christmas

Reply from King Of Christmas
I love my King of Christmas things! They look so real and my prelit King Noble Fir trees, wreath, and garland's lights are still going strong even after two years. Assembly is easy and they come with a storage bag for easy storage. I can't wait for Christmas!

Reply from King Of Christmas
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