Avoid King of Cotton. Incomplete order since last summer. After months of chasing, a the corporation manager Hector J Gaule , promised on the 26 of November 2025 to send the remaining order of... See more
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I’ve bought from King of Cotton many times over the years (blankets, bathrobes, kitchen towels, bed linen etc.) and I’ve never needed to replace anything as the quality of products have always been ex... See more
Good quality in general but just a problem with the stitching at the side of the opening. While I was putting the duvet in the cover the stitching came apart. I had to sew it quickly before the client... See more
Lovely quality towels and very nice people to deal with. They made a mistake with my order and sorted it out immediately and sent me the whole order again free of charge.
3.4
Average
345 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Avoid King of Cotton.
Avoid King of Cotton.
Incomplete order since last summer. After months of chasing, a the corporation manager Hector J Gaule , promised on the 26 of November 2025 to send the remaining order of a total around 500€—never happened. No delivery, no follow-up, no response.
Terrible customer service in France ( 0 respect , , rude, should to the customers by the phone)and zero accountability from management.
Please do not use this company, it is a scam.
November 26, 2025
Unprompted review
Reply from Kingofcotton
We are sorry that you felt the need to write this review. Packages were delivered to the address by our own transport, we verified and checked the contents before being delivered. A shortage of some towels was reported more than 2 months later, and no company would rectify this situation after such a period had passed. Although we would be keen to review this situation, shortages on the contents would have to be reported within a 30 day period.
Excellent service
All was very good. I am delighted with the sheets. Thank you for your excellent service.
January 18, 2024
I ordered these 4 items on the third of…
after a small issue with the couriers, it was resolved completely by King of Cotton, and i am now one very satisfied customer, thank you to Claudia Rodrigues for her prompt action
October 4, 2023
Reply from Kingofcotton
Hello,
Thank you for taking the time to write a review.
We are sincerely sorry for the inconvenience this has caused.
A member of our customer services team has contacted you via email regarding this.
Kind regards,
King of Cotton
wonderful towels,i wouldn’t buy any…
wonderful towels,i wouldn’t buy any others,i already havea chest full
August 27, 2023
Good quality in general
Good quality in general but just a problem with the stitching at the side of the opening. While I was putting the duvet in the cover the stitching came apart. I had to sew it quickly before the clients arrived.I have a photo but there was no possibility of posting an image on this review.
July 24, 2023
Disappointed
Duvet cover had an unusual terrible musty smell when I opened the package. It took 2 washes to clear the smell before it could be used.
June 15, 2023
Great products and quick delivery
Great products and quick delivery. Thank you for an excellent service and I highly recommend this company
May 25, 2023
I’ve bought from King of Cotton many…
I’ve bought from King of Cotton many times over the years (blankets, bathrobes, kitchen towels, bed linen etc.) and I’ve never needed to replace anything as the quality of products have always been exceptional including their service. Highly recommend!
March 8, 2023
Un bon coton couveture
We were happy with the delivery timeframe and the product itself, which meets our needs. Our experience of the website was ok, but not great.
September 8, 2022
Thank you very much it keeps me warm
Thank you very much it keeps me warm. Maybe I can convince my wife to order one as well.
September 14, 2022
Delivery was longer than I expected and…
Delivery was longer than I expected and there was no information with the order.
August 3, 2022
Excellent products
Excellent products, wonderful service, quick and efficient delivery. I am and would recommend this company highly. Thank you
July 21, 2022
Excellent service and product
July 20, 2022
I was very pleased with he quality of…
I was very pleased with he quality of the products.
July 18, 2022
Excellent service and product
June 29, 2022
I ordered on 19th May
I ordered on 19th May. The product was despatched from Portugal on 20th May. It arrived on 2nd June. In that time the delivery address had been lost and we had to spend substantial time chasing Chronopost who promised delivery on 31st May but then dropped it at a local pick up point because the address was “unknown” despite many other deliveries by them to us. Chronopost/DPD are damaging the business of King of Cotton who should not use them.
June 3, 2022
Reply from Kingofcotton
We are very sorry about this issue with Chronopost/DPD. A formal complaint has been raised with their management. Apologies for the inconvenience caused.
Lovely quality towels and very nice…
Lovely quality towels and very nice people to deal with. They made a mistake with my order and sorted it out immediately and sent me the whole order again free of charge.
May 24, 2022
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