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Kingofcotton Reviews 14,837

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TrustScore 4.5 out of 5

4.5

Interior Designer
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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items like dressing gowns, sheets, and towels are luxurious, durable, and well-made. Many people appreciate the superb service, highlighting prompt responses and helpful communication. The delivery service is frequently described as fast and efficient, with many orders arriving quickly and as expected. However, some customers also mentioned issues with their orders, including delayed deliveries and a lack of communication regarding shipping. A few reviewers were dissatisfied with the quality of certain items, citing poor stitching or unexpected washing instructions.

What people talk about most

Quality

Reviewers highlight positive aspects of quality. Many customers praise the great quality of products,... See more

Product

Reviewers mention positive feedback about product quality. Many customers praise the excellent quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick... See more

Order

Clients share ambiguous opinions on order experiences. Some customers report quick deliveries, easy ordering... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought this due to my old, heavy, towel dressing gown becoming thin and getting holes after 20 years of wear and tear. I find this is far superior to my old flat toweling gown as it's 420 gsm, tr... See more

Rated 5 out of 5 stars

Re-ordered cotton dressing gowns. Order delivered within nine days. Well packed. Very Happy with product. They didn't notify me order on way. However, when I wrote enquiring what was happening I recei... See more

Rated 5 out of 5 stars

Excellent quality percale sheets. There was an error with my order (they shipped the wrong item) and the customer service was great. Mistakes happen. A real person responded and sorted it out, made... See more

Rated 5 out of 5 stars

I have ordered slippers and robes from this company over the years. Dealing with Claudia on two queries I have over the recent orders and I have to say she is brilliant quick at responding and knowled... See more

Company details

  1. Interior Designer
  2. Bathroom Supply Store
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Kingofcotton

Information provided by various external sources

King of Cotton was founded in 1994 with a view to supply the UK's finest hotels with high quality linens at wholesale prices.

Over the years we have been asked by guests staying at these top hotels to sell our products directly to them which led us to creating this website in December 2003.

Since then there has been no looking back, the website is used by many hoteliers and private customers alike and loved for its unbeatable wholesale prices and superior Hotel Quality products.

We pride ourselves in having the highest industry standards certificate ISO 9001 for our continuous efforts to improve on Customer Services and Company Efficiency.

If you would like to view or purchase our products in person, we have retail outlets in:

King of Cotton Banstead Shop 48 High Street, Banstead, Surrey, SM7 2LX. Tel: 020 8394 1112 Shop Open Monday to Saturday, 10am to 5pm.

King of Cotton Richmond Shop 377 Upper Richmond Road West, East Sheen, SW14 7NX. Tel: 020 8588 9696 Shop Open Monday to Saturday, 10am to 5pm.

King of Cotton Byfleet Outlet (Head Office & Distribution Centre), Unit 1, Canada Road, Byfleet, Surrey, KT14 7JX. Tel: 020 8332 7999 Shop open to the public Monday to Saturday 10am till 5pm (Head Office & Distribution Centre open Monday to Friday 9: 30am till 5pm).

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15K reviews

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Replied to 41% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The bathrobe I ordered was out of stock…

The bathrobe I ordered was out of stock but I had time so was happy to wait 5 weeks. But it came within a week. Someone called me to give me some advice that the name on the back of the bathrobe looks better normal rather than all capital letters. I said that’s fine. And he wasn’t wrong. Amazing quality. Small efforts make me happy.

April 24, 2026
Rated 5 out of 5 stars

Communication

Communication excellent when items are not in stock, and updated when it was expected.
Delayed items were delivered as per instructions and on time. Brilliantly well done to all the staff.

March 25, 2026
Rated 1 out of 5 stars

Very disappointing service

Very disappointing service. Ordered a collection of bedding items on 1 January - received them at the end of March!
And without chasing NO communication or apology. Did offer an alternative product but that was not what we wanted.
Quality is ok now we have the products but wish we had ordered elsewhere.

March 25, 2026
Rated 3 out of 5 stars

Fake King Size and quality Issue

I was very disappointed with the quality of the finish on the more expensive lines and the subsequent handling by the customer care.

After weeks of waiting, I received my Egyptian cotton sheet sets with decorative cord, and after a few washes, the cord was ruined and covered in little balls and fluff.

Obviously, the sheet was washed according to all the precautions and instructions necessary for such an expensive and valuable product, but it was still ruined.
Customer care replied that I probably washed it incorrectly.

Another negative point: King of Cotton has decided to use the terms 'King Size', 'double' and other STANDARD definitions in a completely random manner, ignoring international conventions. This can only mean two things: either they are unaware of international conventions on measurements, or they have a passion for confusion.
Or perhaps a touch of bad faith..

January 1, 2026
Unprompted review

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