I bought this due to my old, heavy, towel dressing gown becoming thin and getting holes after 20 years of wear and tear. I find this is far superior to my old flat toweling gown as it's 420 gsm, tr... See more
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Review summary
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Re-ordered cotton dressing gowns. Order delivered within nine days. Well packed. Very Happy with product. They didn't notify me order on way. However, when I wrote enquiring what was happening I recei... See more
Excellent quality percale sheets. There was an error with my order (they shipped the wrong item) and the customer service was great. Mistakes happen. A real person responded and sorted it out, made... See more
I have ordered slippers and robes from this company over the years. Dealing with Claudia on two queries I have over the recent orders and I have to say she is brilliant quick at responding and knowled... See more
Company details
About Kingofcotton
Information provided by various external sources
King of Cotton was founded in 1994 with a view to supply the UK's finest hotels with high quality linens at wholesale prices.
Over the years we have been asked by guests staying at these top hotels to sell our products directly to them which led us to creating this website in December 2003.
Since then there has been no looking back, the website is used by many hoteliers and private customers alike and loved for its unbeatable wholesale prices and superior Hotel Quality products.
We pride ourselves in having the highest industry standards certificate ISO 9001 for our continuous efforts to improve on Customer Services and Company Efficiency.
If you would like to view or purchase our products in person, we have retail outlets in:
King of Cotton Banstead Shop 48 High Street, Banstead, Surrey, SM7 2LX. Tel: 020 8394 1112 Shop Open Monday to Saturday, 10am to 5pm.
King of Cotton Richmond Shop 377 Upper Richmond Road West, East Sheen, SW14 7NX. Tel: 020 8588 9696 Shop Open Monday to Saturday, 10am to 5pm.
King of Cotton Byfleet Outlet (Head Office & Distribution Centre), Unit 1, Canada Road, Byfleet, Surrey, KT14 7JX. Tel: 020 8332 7999 Shop open to the public Monday to Saturday 10am till 5pm (Head Office & Distribution Centre open Monday to Friday 9: 30am till 5pm).
Contact info
4.5
Excellent
15K reviews
Replied to 41% of negative reviews
Typically replies within 1 week
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Ease of ordering and clear…
Ease of ordering and clear communication regarding delay .Queries responded to promptly and acted upon .Lovely products , our second purchase of bathrobes .
November 25, 2025
Fantastic company and service …
I have ordered slippers and robes from this company over the years. Dealing with Claudia on two queries I have over the recent orders and I have to say she is brilliant quick at responding and knowledgeable aswell as resolving the queries I have had. The quality of all items are fantastic also.
December 11, 2025
Unprompted review
Reliably good quality and delivery
November 25, 2025
Ordered on line
Ordered on line, confirmed immediately and delivered within a week. Superb products and service.
November 26, 2025
I was expecting a better quality item
I was expecting a better quality item. The cotton feels very thin, not hotel grade. And it smells very strange. I wish I had not paid to have the item embroidered as now I am stuck with it.
November 25, 2025
Reply from Kingofcotton
Good afternoon, we are sorry that your robe was not to your expectation. The waffle robe that you ordered is 230 Grams per square metre, designed to be a lightweight waffle construction garment. The terry bathrobe is the classic cotton robe that is nearly double the weight and I think is more suitable for what you were actually expecting. If you could contact us we will be able to offer you that garment at a substantially lower price than advertised.
Excellent quality.
I’m very pleased with all my purchases. I’ve never been disappointed. The quality of the materials is outstanding, everything feels luxurious and durable.
The customer service team is attentive and usually replies quickly.
November 25, 2025
Great quality as usual
November 24, 2025
15 year customer for my business
I've been buying from this supplier for my holiday rental business for 15 years and their quality, pricing and service are all exceptional. If ever we've experienced a hiccup (rare), they're quick to fix and always with a customer focused outcome.
A full 5*
November 27, 2025
Unprompted review
Table cloths were lovley
November 5, 2025
Would have been good to have a draft of…
Would have been good to have a draft of the embossing. Thought the towels would be fluffier as well
November 5, 2025
Reply from Kingofcotton
Hi Lucy, I hope that you find the pile of the towel improves after washing as it should always do, let us know please.
Absolutely love my personalised…
Absolutely love my personalised dressing gowns , they are so soft and comfortable, we got them to use when going in the hot tub
November 5, 2025
Highly recommend the bathrobe
Highly recommend the bathrobe. It’s such a beautiful colour( blue) and so soft and comfortable
November 5, 2025
Excellent quality and service
Ordered egyptian cotton sateen bed sheets and pillowcases. The service and delivery were excellent and the goods are well made and of excellent quality.
November 5, 2025
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