Kings & Queens  Reviews 

What a lovely company! I decided, last minute, to buy a triffle bowl for a friend's birthday. Having left it to the last minute, I phoned up to check stock and whether I would be in time to get it despatched that day. A lovely lady answered the phone and immediately dashed out to the stock room to be sure it was there for me and said she would make a point of getting it packed straight away. It's so rare to be able to speak to a company these days and this lady was determined to everything to get my order to me. As promised it arrived today!

I ordered before the mad Christmas rush and received the order when it became in stock. There was an item missing which after reporting has been resent.

Very disappointed, Ordered set of mugs at the beginning of December and received an email saying they're out of stock. I emailed them and called multiple times and I'm getting no response. It's January now and I'm not waiting will need to contact the bank and request my money back. Disgraceful no need to say this company won't be used by me in future!

I placed an order on 14/12/2023 and never received my order. I contacted them by email numerous times but got no reply so I reported them to PayPal and managed to get a refund. Would NOT recommend this company.

Ordered wine glasses for a christmas gift . I was then told they were not in stock and would be here in ten days .but here we are 24 days latter no glasses and no refund wich i emailed and aaked for , but have had no reply from the company as i had to go and buy the same glasses somewhere else . If not in stock why not say at the stage of buying to give people the option to buy elswhere . I am now out the money of paying for thw same
item twice . No reply from kings and Queens v poor service . Please refund my money

I ordered two Wedgwood dinner services in November. After I placed the order I was told that company had to order from Wedgwood and that this could take 7-10 working days. That was acceptable, but I think that information should be clear before placing an order. More than 10 working days passed so I contacted the company. It took a while to receive a reply. The order arrived more than three weeks after it was placed.

I was disappointed with the lack of communication and the need to chase up.

Same problem as all other recent reviews. Ordered glasses on 10th December and notified 7 to 10 day wait for delivery. Since then nothing. Emailed on 4th January no reply to date.

Fuss free ordering, quick response for despatch and 24 hour courier delivery, which was well executed.
Overall excellent service.

A fantastic company that offers a very responsive customer service. My order was delivered damaged and the replacement arrived the day after I called without any questions asked.
Will definitely be getting more from them as their prices are reasonable as well.

Ordered glasses on 6 December as a gift for mother in law. Received email saying wouldn't be in stock for 7-11 days. Same situation as other reviews, nothing delivered. Numerous emails and no answer to phone calls. Payment taken and left without a gift to give her on Christmas day. Received email that it had been posted on 29th but nothing has arrived. No apologies, discount or refund offered. Understandable that its a busy period but don't accept orders if you cant guarantee delivery on time. Update your website if products are unavailable. Would definitely not recommend.

Wish I checked the reviews before placing my order……. Placed my order of 3 items on Dec 1, was told the next day that 2 of them would only be available late Dec while 1 of them would be available in 7 days. I asked them to dispatch as soon as possible as they were for X’mas but no reply. A parcel finally arrived on Dec 27, missing 1 item. I tried emailing and calling multiple times but have not had any luck so far. Kings & Queens, if you are reading this, please get in touch.

Wish I had read the reviews before ordering. Ordered goods on the 5th. Dec to be told that they were out of stock, restocking 7-10 days. Then told that goods will be delivered by DPD on 28th Dec. But nothing has come. Tracking number from DPD shows delivered but I have not had the goods.DPD advised to contact K&Q to say parcel lost. Tried ringing & emails but no response to either of them. Will I have to resort to 'heavies' on their doorstep? Will go see LLoyds bank on Monday to see what options I have!

I have had such a poor experience with this company! Ordered an item on the 6th Dec and received an email to say it was out of stock but would be delivered in time for Christmas! It’s now 28th Dec and no delivery and 5 emails later and numerous phone calls to the company! I have not heard a peep! Is this company a scam? I am so furious! Not sure what to do next! Would most definitely not recommend using this company!

I ordered a candle and diffuser gift set. I received no email confirmation and the item never arrived. I emailed numerous times and received no response. Very poor customer service, will definitely not be ordering from this website again!

I’m having a bad experience as the company is not responding to my emails even though my order has not arrived a month after I placed it. Shortly after placing the order for Royal Doulton cups and saucers I got an email saying they were out of stock and would be delayed. I’ve emailed a few further times over the last 3 weeks requesting an update (they were going to be my mum’s Christmas present) but have not even had a response from them. Very disappointing and not sure what my next steps will need to be if the order never arrives

The price of the champagne saucers entices you to buy them…however, once bought we have had one email saying that there is a 7-10 day delay on shipment. I have followed this with two emails asking for an update (order placed 4th Dec) and I haven’t received a reply. It’s Christmas Day and 21 days since I ordered.

I ordered glasses in November and my daughter did too a few days after. Items had not arrived after the 14days and had to send countless emails, delayed or no response when I eventually got a response was told they would be here the following week and they were. My daughter on the other hand has had no responses and can not get through on phone at all, disappointing as they were Xmas gifts.

They clearly do not hold stock and are not upfront enough about this.

I wouldn't order from them again.

I really think these people are scammers. They tell you after you’ve paid that the item is out of stock. Don’t offer a refund. Then ignore emails. Every other online store marks their out of stock products up front, so I don’t see why these cannot.

Liz at Kings & Queens returned my Husbands email as I'd not received any replies .
I requested a refund as item not delivered in time for Christmas.
& was promptly refunded .
Thank you Liz !

Similar story to others. Email some time after ordering saying out of stock. 7-10 days before it would be in. 3 wks late still waiting. No-one answers the phones, did get one email response to say stick was due in for last Wed, 9 days on, nothing.… can still order my items on their site which doesn’t seem right given they don’t have them in stock. I’d avoid using them in future.