kingsdeneproperty.com Reviews 214

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and a smooth user experience. However, some people were dissatisfied with the service once they moved in as tenants, specifically mentioning a lack of repair reports and an ongoing issue with a leaking roof that was not adequately addressed. These reviewers also noted that the property manager sided with the landlord, leading to a perception of little to no customer service for tenants after moving in.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the professionalism and efficiency of the staff.... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the fast and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Charley is amazing !!

Charley was absolutely fab! She was really understanding of my situation and helped me through every step. She made a stressful transition for me very easy and would defo recommend to anyone looking for a change. Thanks so much Charley! X

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Had an amazing experience with Charley

Had an amazing experience with Charley, From the first viewing she was incredibly kind, patient, and super helpful. We were in a really urgent situation needing to move quickly and she went above and beyond! constant updates, clear explanations of every step, and super fast organisation of paperwork and viewings. You could honestly tell she cared and was actively trying to help us secure the flat, not just rushing us through a process. I’m so grateful for how supportive and responsive she was and I’d absolutely recommend her to anyone looking to rent!!!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

I had a great experience with my letting agent, Charley Wosser. She was incredibly consistent, attentive, and quick to respond. Everything went smoothly from start to finish, and all our needs were met immediately. Charley made the whole rental process stress-free and efficient. I highly recommend kingsdene to anyone looking for a reliable and professional company

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Kingsdene again

Excellent service from Kingsdene again. been with them (and formally JLL) for 10 years now and no matter how small (or very big) the issues which arise are, they have always been on the ball, proactive and informative. Recommend 100%

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Best agency I’ve experienced

Best agency i’ve dealt with in my few years of renting. My property manager, Catherine, was always the most helpful and lovely to speak to, replied quickly with straight forward solutions, easiest renting experience I've ever had!

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Responsive and Helpful

I've rented with Kingsdene for almost a year and have had a great experience. Any maintenance issues have been resolved quickly with the help of Sam. Recently, I've needed help with the tenancy and Laura has been super. She was really responsive, helpful and clear. This is in stark contrast to my old letting agent, so I feel very grateful.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Charley was great at getting things sorted quickly and competently

I was looking to rent a flat ASAP and Chaley Wosser was really great at getting things moving quickly (got in touch Jan 20th, had a viewing on the 21st, got a contract sent over on the 23rd and will move on the 31st). In addition, she communicated well, replied quickly and was helpful during the house viewing and in addressing concerns about repairs.

She had a direct impact on the decision to rent as I was very interested in a property managed by another letting agency but they were hard to communicate with and slow at getting things moving (had not reached the landlord days after I made an offer above the asking price, which had just been lowered as the house had already been on the marked for 3 months). I signed the property managed by kingsdene because Charley competently arranged things to proceed quickly whilst I didn't trust the other letting agency to help me move anytime soon.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

A professional approach

We have dealt with Anna and Faye at Kingsdene and they have been extremely efficient and professional.
We've dealt with Anna on a regular basis and she gets things done , and often takes the initiative and her communications are excellent.
Anna is the type of person you would want working for your own company.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Recent Move

Just completed our move and had Faye as our co-ordinator. Amazing service and was very responsive with all of our queries. I feel like she went above and beyond to answer all of our questions which has made our moving process a lot less stressful. Would highly recommend.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth experience

24 hours from viewing the property all of the documentation was completed to sort the holding deposit. Charley was very responsive which led to a very smooth experience overall

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great renting experience

This was a really smooth and straightforward renting experience. Charley was very helpful throughout, guiding us through the process and answering all our questions. Highly recommend!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Sales of UK property

Throughout the sales of our Uk property, as we are staying out of UK, Charley has provided us many useful advice and information
With prompt reply with our double and follow up questions

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Faye and the Kingsdene team

We had a very positive experience with Kingsdene. Faye was professional, responsive, and supportive throughout the entire process. Everything was handled smoothly and clearly, which made securing the tenancy stress-free.
We really appreciate the help and would happily recommend Kingsdene to others.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Victoria was FANTASTIC

Victoria was FANTASTIC! Me and my friend were looking at our first ever flat and she was unbelievably helpful and acted so so fast!

I’d 100000% recommend using her & Kingsdene Properties!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Property Management

I couldn’t be happier with the service from Anna Davison. She handles multiple properties with enthusiasm and efficiency- nothing is ever too much of an issue. I highly recommend her :)

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Kingsdene, and I’m especially grateful to Faye Hamilton for all her help throughout the tenancy application process. She was always very responsive, professional, and patient, and made the entire process smooth and stress-free for me. Everything was clearly explained, and any questions I had were answered quickly. I really appreciate the support and guidance provided

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great

Charley has been amazing so far in helping me buy my first home. She replies very quickly and has provided my with all info I’ve required, as well as guidance. She is super friendly and reliable.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Efficient and Reliable

They are professional, efficient and very reliable.

They are quick to respond to any problems and my Property Manager Catherine Payne is incredibly helpful and a pleasure to work with.

November 19, 2025
Unprompted review

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