Kings Road Merch Reviews 

896
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Great tees! Fully in support of the employees unionizing, the company has a lot to gain and nothing to lose in supporting their incredibly hardworking staff. Printing, packing, and delivering is no jo... See more

Rated 5 out of 5 stars

On two separate occasions, I’ve needed help from Kings Road’s support team. Usually involving delivery companies or mistyped address issues. Their support team is on point, quick to reply and very... See more

Rated 1 out of 5 stars

I ordered a T-shirt and a mystery shirt from Kings Road Merch, and after waiting over a month with no shipping update, I emailed support and got no response. Two months later, I emailed again and... See more

Rated 4 out of 5 stars

Bought a big sweater with Cannibal Corpse, really good quality and good print! Bought three surprise packages and they were all the same t-shirt, it was a bday gift to my daughter, was hoping for and... See more

Company details

  1. T-Shirt Store

Information provided by various external sources

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.


Contact info

2.9

Average

TrustScore 3 out of 5

896 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(896)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Disappointed

Ordered 2 mystery items with free gift. Didn’t receive free gifts - and was told afterwards that they didn’t have anymore to give. I pre-ordered it…pretty disappointing. I give one star for customer service since it took so long for a response. I give 2 stars bc I did like my mystery items I received.

June 19, 2023
Unprompted review
Rated 1 out of 5 stars

No merch, no communication

I placed an order on 4/21/23. I followed up when it didn't arrive. I never heard from anyone until today when I was asked to review my order.
This is the second time in about a year that I didn't receive an order jn a timely manner and with no communication from Kings Road Merch.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Kings Road Merch is the best

Kings Road Merch is the best! I received my items slightly sooner than expected, all intact and properly wrapped. I think I already reviewed my customer service experience when I first placed the order, but in case I didn't... My child decided they wanted a different hat after I placed the order, and customer service was able to sort it out and get them what they wanted without the slightest bit of hassle.

June 1, 2023
Unprompted review
Rated 2 out of 5 stars

I feel misled with my order

I feel misled with my order. It was promised a "free gift" with my order while supplies last. My order went in right after the email came out and no free gift was included. Seems to be the same response on the other NFG forums. Also, there was an order that was confirmed placed after mine and they received the free gift. It was just a little frustrating and disappointing.

June 16, 2023
Unprompted review
Rated 1 out of 5 stars

No answer at three email.

Sent three emails. No answer. I’ve spent 110$ so had the free shipping. I was charged for the shipping anyway. And no answer at all…

May 25, 2023
Unprompted review
Rated 1 out of 5 stars

Never again!

Abandoned a vinyl purchase once I found out the shipping and tax costs but they went ahead and took the payment anyway. Have tried to contact them but no reply. Not going to risk returning the item as it could just go down a black hole. So now I have a vastly over-priced copy of Closing Time which is suppose is better than nothing

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great shirts

Great shirts, printed in high quality. I have purchased many shirts from this company and they are legit. Last order was lost but Melissa Wilson was fantastic to handle the situation. Im very happy. Will buy again.

May 26, 2023
Unprompted review
Rated 4 out of 5 stars

I love my DESCENDENTS enjoy shirt

I love my DESCENDENTS enjoy shirt, but it only get’s 4 stars because it is not soft at all. Every other DESCENDENTS shirt that I have is super soft and this one (ringer shirt) is like sand paper. Maybe that’s why I haven’t worn it yet and I’ve had it for two months.

March 20, 2023
Unprompted review
Rated 1 out of 5 stars

I wish I had a better experience...

I received a piece of merch that I didn't order. I did follow up with support and they apologized, told me they'd ship the right item which was totally fine. I never received the right order and didn't receive any reply the next time I followed up. I had placed plenty of orders with kingsroads in the past and always had great experiences but I can't say that I'll ever use them again.

February 2, 2023
Unprompted review
Rated 1 out of 5 stars

Always an issue with shipment…

Every time I have placed an order something goes wrong with my shipment. This time I was told that they did not receive enough of the orders and I would have to wait until they get more in. I placed the order on 2/17/23 and didn’t receive my order until 4/6/23. I am at the point where I do not want to oder from KRM anymore. I am a very loyal customer, but I have never had good experience with this company.

February 17, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look