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Kinly Reviews 2,511

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making the process easy and stress-free. Many people highlight the exceptional service, noting the company's efficiency, understanding approach, and ability to navigate complex applications successfully. Reviewers are particularly impressed with how the company handles claims, often achieving positive outcomes that customers might not have managed on their own. However, some customers also noted that while the service is excellent, they would suggest having one team member keep them updated throughout the process for an even smoother experience, especially for elderly clients. A few other people also felt that they could have potentially handled the claim themselves, despite acknowledging the company's professional and helpful approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them as kind, professional, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, excellent, and... See more

Customer service

Consumers find customer service to be positive, highlighting the politeness, helpfulness, and patience of... See more

User experience

Users describe positive interactions with the user experience, highlighting how the service made complex... See more

Claim

People report positive experiences with the claim process, with many stating they wouldn't have known how to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was any easy process with helpful and pleasant phone staff. Sufficient time was given between calls to think carefully about my situation and provide answers. Overall a value for money outcome wi... See more

Rated 5 out of 5 stars

Kinly are top drawer professionals who deliver a top drawer service.They make sure the right questions are asked and answered.They have very high success rate because they know their stuff. Thank you... See more

Rated 5 out of 5 stars

Having explored the Kinly site with regard to Attendance allowance support which was successful. The experience was made so easy to what could have potentially been complicated and overwhelming if... See more

Rated 5 out of 5 stars

From initial contact with Kinly to final communication, Kinly spoke with integrity. The Kinly Team showed excellent awareness of my requirements, being respectful in their approach and method through... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

I was lied to about how much it would…

I was lied to about how much it would cost

May 28, 2026
Kinly logo

Reply from Kinly

Dear John,

Thank you for your comment although we're very sorry to hear of this miscommunication with our fee. For clarity, if successful with a new Attendance Allowance application, our fee is £414 including VAT. We always want to make sure that you are not out of pocket in covering our fee, and a member of our team will contact you directly to resolve this. In the meantime, we're so pleased that your application was successful and hope these funds will be helpful.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

Kinly are top drawer professionals

Kinly are top drawer professionals who deliver a top drawer service.They make sure the right questions are asked and answered.They have very high success rate because they know their stuff.
Thank you for securing me a positive outcome for my claim. I would not have known where to start !

May 28, 2026
Rated 5 out of 5 stars

Took time to listen to me very polite…

Took time to listen to me very polite and helpful people i know some people fill the forms in themselves but kinly know how to do it properly i want to say thank you to the whole team i got my answer and first payment yesterday 28th May wpnderful service Suzanne Mcmahon

May 28, 2026
Rated 5 out of 5 stars

Kinley made is very easy.

Kinley were very helpful and did everything for me when doing the application. The lady was very pleasant and supportive. I don't think I would have bothered to do this myself or known that I could make a claim at all.

May 28, 2026
Rated 5 out of 5 stars

I felt so impressed about the…

I felt so impressed about the information given to me by Kinly, taking their time to explain clearly and explore the complex application form. My initial thought was that they were going to explain the basics of Attendance Allowance and how to go about it, unaware that they are there to guide and support me fully through to the completion of the application, which made everything easy for me. I was so excited and grateful to them about it and it has given my life a huge boost, both financially and otherwise. I absolutely didn’t know I was eligible for the benefit. I’m very satisfied and give gratitude to the local organisation, Kinly, for their assistance and support to people like me.

May 19, 2026
Rated 5 out of 5 stars

Having explored the Kinly site with…

Having explored the Kinly site with regard to Attendance allowance support which was successful. The experience was made so easy
to what could have potentially been complicated and overwhelming if I had tried to do this on my own. The way questions were asked to draw out the necessary information was respectful and empathetic I am sure that all your interviewers are as professional and friendly as Kristan who took the anxiety out of the process and gave clear concise information. I received my Attendance allowance within five weeks and I am certain that happened because of the care to detail. Thank you to all at Kinly

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I have responded before stating that I…

I have responded before stating that I found your service extremely good, I was at first a bit dubious in this day and age whereby fraudsters make fantastic offers only to be ripped off, very welcome to find there are some good guys still which do what they claim and do it so well. thanks, very grateful.
Brian Randall

May 20, 2026
Rated 5 out of 5 stars

Thank you so much for helping me with…

Thank you so much for helping me with the claim form.
A lovely lady called me and talked me calmly through all the questions and filled out and sent of the forms for me.
The extra money will pay for any help I need . Amazing no stress .

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

I received excellent, friendly and caring service.
Clear and concise instructions from you.
Cannot fault any stages of submitting the claim.
Thank you.

May 27, 2026

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