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Kinly Reviews 2,510

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making the process easy and stress-free. Many people highlight the exceptional service, noting the company's efficiency, understanding approach, and ability to navigate complex applications successfully. Reviewers are particularly impressed with how the company handles claims, often achieving positive outcomes that customers might not have managed on their own. However, some customers also noted that while the service is excellent, they would suggest having one team member keep them updated throughout the process for an even smoother experience, especially for elderly clients. A few other people also felt that they could have potentially handled the claim themselves, despite acknowledging the company's professional and helpful approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them as kind, professional, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, excellent, and... See more

Customer service

Consumers find customer service to be positive, highlighting the politeness, helpfulness, and patience of... See more

User experience

Users describe positive interactions with the user experience, highlighting how the service made complex... See more

Claim

People report positive experiences with the claim process, with many stating they wouldn't have known how to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was any easy process with helpful and pleasant phone staff. Sufficient time was given between calls to think carefully about my situation and provide answers. Overall a value for money outcome wi... See more

Rated 5 out of 5 stars

Kinly are top drawer professionals who deliver a top drawer service.They make sure the right questions are asked and answered.They have very high success rate because they know their stuff. Thank you... See more

Rated 5 out of 5 stars

Having explored the Kinly site with regard to Attendance allowance support which was successful. The experience was made so easy to what could have potentially been complicated and overwhelming if... See more

Rated 5 out of 5 stars

From initial contact with Kinly to final communication, Kinly spoke with integrity. The Kinly Team showed excellent awareness of my requirements, being respectful in their approach and method through... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I cannot recommend Kinly too highly.

The people I spoke to were very helpful, the one who did the first survey was very nice, and he told me the person who would fill in my form would ring in a couple of days. The lady who filled in my form was so nice and understanding, she got me to open up to some very embarrassing symptoms, and was not in a hurry, it took as long as it took. To my surprise I was awarded Attendance Allowance at the higher amount. I don’t think I would have got it on my own. I am so pleased and cannot rate Kinly too highly. The two people who I’ve spoken to since I have been awarded the Allowance were both very nice and helpful. Top marks to them.

May 23, 2026
Rated 5 out of 5 stars

You are wonderful

You are wonderful. Kind,understanding and very informed. You did everything. For me it could not have been easier. Most importantly you werev100% successful!
Highly recommended!

May 29, 2026
Rated 5 out of 5 stars

Amazing

Kinly are absolutely amazing they help you with your application they go through everything that's needed to fill in the forms all done over the phone within an hour or so had a couple of phone calls from them because I missed there call no problem for them what so ever,the staff are all lovely people so helpful friendly and very experienced at what they do because of kinly we had a successful application that was down to there help I highly recommend them if you need help with the forms etc.

May 28, 2026
Rated 5 out of 5 stars

AA claim

after trying myself to claim AA with no luck.
Kinley has been most helpful in achieving this for me,
through some phone calls and very supportive staff.

May 4, 2026
Rated 5 out of 5 stars

Great service

Great service. The forms are so complicated that without help you don’t stand a chance of successfully completing the form. Kinly talked us through the application and filled it in whilst speaking with us. Would recommend Kinly without hesitation.

May 27, 2026

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