It was any easy process with helpful and pleasant phone staff. Sufficient time was given between calls to think carefully about my situation and provide answers. Overall a value for money outcome wi... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.
Contact info
Avon House, W14 8TS, London, United Kingdom
- 020 3957 9510
- info@kinly.org.uk
- kinly.org.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cannot recommend Kinly too highly.
The people I spoke to were very helpful, the one who did the first survey was very nice, and he told me the person who would fill in my form would ring in a couple of days. The lady who filled in my form was so nice and understanding, she got me to open up to some very embarrassing symptoms, and was not in a hurry, it took as long as it took. To my surprise I was awarded Attendance Allowance at the higher amount. I don’t think I would have got it on my own. I am so pleased and cannot rate Kinly too highly. The two people who I’ve spoken to since I have been awarded the Allowance were both very nice and helpful. Top marks to them.
ATTENDANCE ALLOWANCE Excellent service from caring and…
Excellent service from caring and considerate staff whom are both well experienced and knowledgeable in the field of Benefits
Thank you so much
Thank you so much. 5 star yes versus losing the will to live under state bureaucracy God Bless You All
You are wonderful
You are wonderful. Kind,understanding and very informed. You did everything. For me it could not have been easier. Most importantly you werev100% successful!
Highly recommended!
Very professional and helpful
Very professional and helpful,
They do a great job, thank you .
Regards Kingsley
Amazing
Kinly are absolutely amazing they help you with your application they go through everything that's needed to fill in the forms all done over the phone within an hour or so had a couple of phone calls from them because I missed there call no problem for them what so ever,the staff are all lovely people so helpful friendly and very experienced at what they do because of kinly we had a successful application that was down to there help I highly recommend them if you need help with the forms etc.
Tom was very helpful in guiding me…
Tom was very helpful in guiding me through the application process. Patient and understanding.
First class service
AA claim
after trying myself to claim AA with no luck.
Kinley has been most helpful in achieving this for me,
through some phone calls and very supportive staff.
Such friendly helpful ladies ☺️
.kinly were really really helpful
.kinly were really really helpful. Couldnt hadone the forms kn my own. Would gighly reccommed.
Very quick and professional.
I could not believe how good this…
I could not believe how good this company was and it was all done in 3 weeks thank you
Did what they said on the tin
Great sevice, phone calls when promised. Haven't had unsolicited phone calls. Thoroughly recommended
Great service
Great service. The forms are so complicated that without help you don’t stand a chance of successfully completing the form. Kinly talked us through the application and filled it in whilst speaking with us. Would recommend Kinly without hesitation.
All the representatives are…
All the representatives are friendly,helpful,knowledgeable and very patient. The process is made simple and easy to understand.
Led through the application with…
Led through the application with patience and understanding to a successful conclusion. Many thanks.
Kinly took away all of the hassle
Kinly took away all of the hassle of lengthy, complicated form filling. Kind, professional and extremely helpful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








