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Kinly Reviews 2,508

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making the process easy and stress-free. Many people highlight the exceptional service, noting the company's efficiency, understanding approach, and ability to navigate complex applications successfully. Reviewers are particularly impressed with how the company handles claims, often achieving positive outcomes that customers might not have managed on their own. However, some customers also noted that while the service is excellent, they would suggest having one team member keep them updated throughout the process for an even smoother experience, especially for elderly clients. A few other people also felt that they could have potentially handled the claim themselves, despite acknowledging the company's professional and helpful approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them as kind, professional, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, excellent, and... See more

Customer service

Consumers find customer service to be positive, highlighting the politeness, helpfulness, and patience of... See more

User experience

Users describe positive interactions with the user experience, highlighting how the service made complex... See more

Claim

People report positive experiences with the claim process, with many stating they wouldn't have known how to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was any easy process with helpful and pleasant phone staff. Sufficient time was given between calls to think carefully about my situation and provide answers. Overall a value for money outcome wi... See more

Rated 5 out of 5 stars

Kinly are top drawer professionals who deliver a top drawer service.They make sure the right questions are asked and answered.They have very high success rate because they know their stuff. Thank you... See more

Rated 5 out of 5 stars

Having explored the Kinly site with regard to Attendance allowance support which was successful. The experience was made so easy to what could have potentially been complicated and overwhelming if... See more

Rated 5 out of 5 stars

From initial contact with Kinly to final communication, Kinly spoke with integrity. The Kinly Team showed excellent awareness of my requirements, being respectful in their approach and method through... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

An amazing service

I have used Kinly for both my Attendance Allowance and Blue Badge applications. The process was smooth and painless. Each application took about an hour on the telephone. The result was nothing short of amazing. The AA was approved within a week, and the BB was approved the same day it had been submitted. This is a crucial service for the elderly as a way to deal with governmental bureaucracy and I can't recommend them enough.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Applied on line and received my call…

Applied on line and received my call the following day. Spent twenty minutes talking to a very pleasant lady, then two days later,the form arrived.Simply signed it and posted it in the pre addressed envelope.
Three weeks later I was told by DWP that my claim was successful. First class service, Quick and painless.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

Overall Everyone i spoke to were very helpful pleasant and kind
I honestly can't believe how quickly everything was sorted out such a great experience all around .
Thank you Everyone 😊

June 1, 2026
Rated 5 out of 5 stars

Just great thank you kinly only 3 weeks…

Just great thank you kinly only 3 weeks after applying for my attendance allowance I got my money ! I am so impressed! I know people moan about paying you for it but I say every penny worth it! On my own it’s so hard to put the right words together! Thank you!

May 19, 2026
Rated 5 out of 5 stars

Help

I found the people i spoke to very friendly and helpfull,so would definetly recomend them to my friends.i wouldnt have had a clue with the forms myself.so needed the help.

May 29, 2026
Rated 5 out of 5 stars

Excellent service so glad I choose…

Excellent service so glad I chose Kinly to help with my AA application. Tessa was brilliant, filled in application on Friday over the phone, DWP received it on Monday and my claim was accepted and paid three weeks later which was back payment from the time they received the application. Brilliant! Thank you so much Kinly.

May 28, 2026
Rated 4 out of 5 stars

The end result was perfect

The end result was perfect. I received all of the attendance allowance, due mostly to a lovely lady called Lesley. She asked all the salient questions and in turn gave the appropriate answers. It's a good service but I felt the rest of the team could do with communicating with each other more

May 15, 2026
Kinly logo

Reply from Kinly

Dear Joan,

Thank you very much for sharing your feedback, and we will definitely take this on board. We’re delighted that we have been able to successfully support you, and we are on hand to help with any other queries you have going forward.

Best wishes,
The Kinly Team

Rated 4 out of 5 stars

Great & did everything for me well…

Great & did everything for me well pleased

May 28, 2026
Kinly logo

Reply from Kinly

Dear Michael,

Thank you very much for your feedback, and we're thrilled to hear that we have been able to successfully support you. We are also on hand to help with any other queries you have going forward. Please do share your experience with anyone else you know who may benefit from our service - we have a referral scheme in place and would be delighted to help.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

A Big Thank you to Kinly

A Big Thank you to Kinly, without whom I wouldn't have now been the proud recipient of AA. Your Staff are so helpful with no time spared in helping me answer the questions in detail and with precise guidance all the way. 100% recommendation for any one considering using Kinly - just look at me!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

My consultant (Helan)

My consultant (Helan), was so professional, while also being approachable. I found the interview very friendly, and comfortable.
On receiving my completed application, I was pleasantly surprised by the amount of important details she picked up on, leading to a successful application.

March 10, 2026
Rated 5 out of 5 stars

I applied for AA for my husband a year…

I applied for AA for my husband a year ago. He was turned down. The form is lengthy. This year quite by accident I saw Kinly’s advert and called them. They were excellent, they carefully went through my husband’s health conditions and how they impact his ability to carry out normal day to day needs.
My husband now receives AA at the higher rate and this will be a huge help to us.
I recommend if you think you might be entitled to AA speak to this company. If your claim is successful you will have to pay a one off fee to Kinly. I feel the fee is very reasonable and you will have a better chance that your claim is accepted with the application form filled in in a clear and succinct way. Kinly know how to do this correctly. Great service, kind helpful staff and application accepted

May 7, 2026
Unprompted review

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