Kirsty's Reviews 

126
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the wide product range, finding it beneficial for various dietary needs and allergies. People frequently praise the meals for being flavoursome and tasty, often highlighting their convenience and ease of preparation for quick meals. However, some customers noted dissatisfaction with the taste and quality of certain products. Several described meals as bland, tasteless, or having an awful smell and texture, leading some to discard them. Additionally, a few reviewers expressed concern about the lack of main ingredients like chicken and reported that portion sizes were sometimes too small.

What people talk about most

Product

Reviewers highlight positive aspects of product, particularly appreciating the variety of meals available... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the taste and convenience of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am severely allergic to eggs, nuts and dairy and often react to food that claims to be “free from”. However I’ve never reacted to Kirsty’s food, not even slightly, and have been eating it for years.... See more

Rated 5 out of 5 stars

Really enjoy the vegetarian meals. Full of flavour and very filling. Decent sized too. Even better when on special offer. These are perfect in winter. Yummy.

Rated 5 out of 5 stars

Have just discovered kirstys range of food tried the cottage pie first and know trying chicken katsu omg these foods are so amazing great flavour great value will be recommended please dont chan... See more

Rated 5 out of 5 stars

I enjoy a Chinese takeaway but it is difficult to find a gluten free option so I was keen to try this. I have to say that it was absolutely delicious with good pieces of chicken and perfect rice. It i... See more


Company details

  1. Food Manufacturer

Written by the company

Simple, healthy gluten & dairy-free ready meals, thoughfully created by Kirsty Henshaw. Since 2009, we’ve been devoted to creating free-from food that is delicious, nutritious and safe. It began when Kirsty's son's severe food allergies made it difficult to find healthy and safe meal options. Today, we’re proud to offer allergy-friendly meals that everyone can enjoy, without compromising on taste or quality. Every meal is carefully created in small batches, at our very own, purpose-built factory in Harrogate. We’re incredibly passionate about what we do, from creating nutritious meals to reducing our environmental impact and supporting local communities.


Contact info

3.5

Average

TrustScore 3.5 out of 5

126 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(126)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Blows ‘normal’ versions of the dish out of the water!

I bought this, frankly expecting to be disappointed, as 'special' foods often do fall far short of fabulous... However, I absolutely devoured their Gluten-free & Dairy-free beef lasagne: all I can say is that it’s nothing short of miraculous that a GF&DF product can be that good. It blows ‘normal’ versions of the dish out of the water! I'm looking forward to seeking out the rest of the product range.

June 15, 2024
Unprompted review
Kirsty's logo

Reply from Kirsty's

Thank you so much for your 5-Star review Rie!!
We appreciate your lovely feedback on our Beef Lasagne, I will be sure to pass along your comments to the rest of the team❤️

Rated 5 out of 5 stars

The apple pie is absolutely amazing

The apple pie is absolutely amazing! I'm loving the apple to pastry ratio, as all other desserts are loaded with sugar & pastry, whereas these are not. Thank you! Highly recommend. I'm looking forward to trying more of the menu, definitely the cheesecake. I'm currently perusing other stockists. Keep up the good work!

May 21, 2024
Unprompted review
Kirsty's logo

Reply from Kirsty's

Hi Samantha, thank you so much for giving us 5-stars!! We are so glad to hear that you are loving our Apple Pies. I recommend getting your hands on our Carrot Cake too, it's delicious!😋

Rated 1 out of 5 stars

Can't think of anything positive to…

Can't think of anything positive to say. Instructions didn't cover 900 microwaves. Film would not peel off - had to cut. No taste of ginger or spring onion. I am thankful that it had been discounted in Morrisons. Barely worth discounted price of £2.40

June 22, 2024
Unprompted review
Kirsty's logo

Reply from Kirsty's

Hi David, I'm so sorry to hear you were disappointed with one of our meals. We welcome all feedback, positive or negative. Positives make us happy of course, negatives help us to find areas where improvement is needed, so thank you for sharing your findings and concerns with us. If you drop us an email at hello@kirstys.co.uk we will make sure this gets looked into further.

Rated 4 out of 5 stars

Good taste and good quality.…

Tried most of the meals and really found them enjoyable and tasty. Would have given 5 stars, but like others, I did have a problem peeling back the film lid, but I do have a pair of scissors. What I will say to all of the negative reviewers is, if you want over spiced, salty, sauces overly laced with artificial flavourings and colourants, don't buy healthy food. Looking forward to trying more in the range. I will add, that other well known frozen food suppliers have very long best before dates, so what preservatives are in them, also tried a well known frozen sweet and sour chicken meal, so much artificial colouring, it was bright orange and quite sour. Don't knock healthy foods, so much flavour in competitors meals is artificial.

June 11, 2024
Unprompted review
Kirsty's logo

Reply from Kirsty's

Hi Ann, thank you so much for taking the time to write us this positive review! We really appreciate it. ❤️

We have had some issues with our film recently, the peelable film we were using began to fail in transit and we were losing meals. We therefore moved to something called welded film to ensure our products were reaching our customer in the quality they expected.

Following our investigations, we have discovered the issue was caused by the high levels of recycled content in our trays, great for the environment but not so great for us or our customers! We have now sourced a new tray supplier and we are running trials in the hope we can return to peelable film in the future.

Rated 1 out of 5 stars

Ghastly

Ghastly. I bought two Kirsty's meals for the first time. My daughter had the lasagne and I had the cottage pie. Both pretty awful and not cheap. I persevered for about a third of it and then had to chuck it. I never chuck food. Sloppy, tasteless, any taste was really off putting. This would certainly put anyone off being vegan. Never again.

May 25, 2024
Unprompted review
Rated 1 out of 5 stars

Worst gluten free food ever

Have tried "Chinese" dishes from Kirstys on two occasions hoping the first was just unfortunate but no. The chicken in both lacked texture and flavour as did the sauce. If it contained ginger it was masked by a strange slushy mess. I have been coeliac for 18 years and this is the worst gluten free food I have ever tasted.

April 11, 2024
Unprompted review
Rated 1 out of 5 stars

Who is deciding this is edible?

Who are the taste testers at Kirsty’s? Who decides that this food is suitable for human consumption? It’s such a myth that gluten free food is just horrible and we have to put up with it. The people at Kristy’s seriously need to do better for gluten free people.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Kirsty’s Luxury Apple Pie…

I bought Kirsty’s Luxury Apple Pie initially because my daughter became vegan and I wanted something to offer her as a treat when she visits. Being as there are 2 slices per pack I had the other slice. I was hooked. I’m not big on eating pastry so was pleasantly surprised to find I prefer the base. I love the apple topping as there is plenty of it and it’s in sizeable slices, topped with almonds. Each slice is very juicy and moreish (especially with ‘squirty cream’). I’ve been ordering at least one pack from Ocado every week for many, many months. If it’s on special offer I buy two packs. Because it’s a frozen product it’s easy to store and eat at short notice. ***** all round from me. Well done Kirsty’s.

April 25, 2024
Unprompted review
Rated 1 out of 5 stars

what a horrible disgusting meal…

what a horrible disgusting meal !!!!!!!!!
I've had lots of Chinese dishes but this is the worse i have ever come across its gross !!!
I don't usually complain but this was so bad i felt i had to!!!
I rate this 0 out of 10

April 19, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible. I've had other Free From Mac and cheese which have been really nice, but sadly not this one. It tasted horrible and seems to be lacking something 🤔 I threw it away which made be angry, it was so horrible. Plus it was very expensive, even more annoying. I'll never buy again 😭

April 13, 2024
Unprompted review
Rated 1 out of 5 stars

Chicken Arrabiatta

Chicken Arrabiatta
The chicken looked like the bits you would throw away, and not much of it, which was fortunate as so disgusting

I had had a pasta bolognaise a week ago and wasn't too bad

But had previous very bad experience with chicken curry, again chicken was not only poor but looked uncooked

I had liked these products before and had hoped my last experience was a one off
Sadly not

I will not be buying any of these meals again

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Lentil Cottage Pie

Felt like I should leave a review due to all of the negative ones. These ready meals are quick and easy to make, taste good enough for a meal with such low calories. If you’re used to eating buckets of salt, you probably won’t like them. I don’t feel guilty after eating one and I know it’s a healthy quick option when I don’t have the energy to cook a full meal. Thanks!

March 31, 2024
Unprompted review
Rated 1 out of 5 stars

DISGUSTING

Chicken with ginger and spring onion.
Firstly you can’t cook there’s probably nobody called Kirsty involved you are a sham business sellin toxic inedible garbage.
WARNING DO NOT EAT THIS CRAP

March 24, 2024
Unprompted review
Rated 1 out of 5 stars

Kirstys pepperoni pizza

Kirstys pepperoni pizza- totally disagree with previous review that it was tasteless. It had a taste. Unfortunately that taste was like baby vomit. Couldn’t eat it.

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Appalling food and customer care

Appalling food and customer care. Bought a ready meal, chcken with ginger & spring onion. There was more green pepper than anything else and should be described as such. Sent 1 message from website complaining. No reply. Sent reminder. No reply. Did chat message. Nothing. No telephone number anywhere online. Obviously not interested in customers contacting them and have no intention of replying. Will never buy again and hope others follow suit.

February 16, 2024
Unprompted review

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