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Rated 5 out of 5 stars

I had a billing question and contact support. They replied quickly and explained things clearly. The app works well, and I was the customer service.

Rated 5 out of 5 stars

To be honest the best dating collection they got i seen so far compare with other apps .While many web pages have difficulty share contacts , people not trust each other. Kismia people on the dating a... See more

Rated 1 out of 5 stars

After being on this app for 6 months, NO ONE RETURNS MESSAGES. The app then sets you up for an auto-renewal. By the time you become disgusted with another useless dating site. They have you billed fo... See more

Company replied

Rated 5 out of 5 stars

The experience was good easy to access the profiles and meet different people. It's just a pity that not all man there needs love others are scammers others are selling whatever others just liers, whi... See more

Company details

  1. Dating Service

Written by the company

Kismia is a secure online dating platform available for over 20 countries on Android, iOS and web. It has been uniting the hearts of millions of couples from all over the world for 10 years now. Within this period, more than 51 million people all over the world have signed in to our website and installed our app. From the technical viewpoint, it processes tens of thousands of requests per second, terabytes of secure data and over 50 high availability microservices. With the help of AI, we are always improving the security of our user data, their confidentiality and safety. The neural network is learning from the already available information and always improving in the process, which helps track unusual user behavior at the registration stage, evaluate the risk factor and help safeguard the users from fraudulent activity. To verify the identity of users on the platform we use photo verification and the computer vision model. Do not be lonely in your city. Meet someone with Kismia right away. Create an account and find the love of your life to build a truly happy and long-term relationship in reality. It starts with a conversation. Join now & browse matches you’re truly compatible with!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

checking out the site

Just checking out the siteand that
seems not a fake one at least and first
impression is positive. Still things to
find out. Support team very helpful and
with fast reaction to questions.

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

Natalie @pay2serf

Although I won't say much about Kismia for now, I am happy to say that Natali from pay2serf was very helpful with solving my issues. Natalie was able to balance the satisfaction of the customer and the integrity of the company. I don't know if more could have been done, but whatever the case, I am very happy with Natalie's assistance.

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

They Are Reliable Have A Great Mix Of Beautiful People Of All Ages And Races And There Customer Care Is Great While The Competition Custormer Care Never Answers You Back.

Kismia Is The Best Dating Site There Is Because They Have The Best Potential Partners And Close To Where You Live—-They’re Suppoert People Get Back to You And Have Great Follow Up—-They Really Have No Competition And Their Selection Of Potential Partners Is A Better Mix And It’s A Decent Site Very Respectable
They Made Me Feel Comfortable In Their Total Operation They Really Have No “Match’ At All

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Worth trying out

Easy use and good features. Had to adjust location distance settings a few times but that was fine and easy to do. No technical issues.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent support team

Excellent support team, Margo was just fabulous she was very supportive and helpful, she has managed to resolve my issue in no time

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service, great customer support

Excellent service and great customer support, Carla is a role model of a customer service agent, all issues solved promptly with ease and they know how to build an effective relationship. Great site with a lot of benefits and most of all with high transparency. Thanks a lot Kismia.

September 28, 2023
Unprompted review

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