Nice experience, easy and simple. I would like to receive a notification for check-in
Company replied
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See what reviewers are saying
Kate miller helped me a lot with an inconvenience i had. Keep in mind that you will have to pay extra for check in most of the times (if the flight company doesnt allow third party check ins).
Company replied
Booking canceled by kissandfly, no refund. I opened a dispute with my bank, now kissandfly says they provided the services. Good thing I have the emails saying the booking will be refunded.... See more
Company replied
Booked a couple of tickets at a price lower than any other website I've found so far. The tickets were quickly delivered to my email and everything went smoothly. Recommended.
Company replied
Company details
Written by the company
Kissandfly.ro este o agenție de turism online de top, specializată în servicii complete de călătorie. Oferim o gamă largă de servicii, inclusiv rezervări de zboruri și hoteluri, făcând planificarea călătoriei dvs. convenabilă și sigură. Datorită interfeței intuitive a site-ului nostru, puteți găsi rapid cele mai bune opțiuni pentru călătoria dvs. la cele mai bune prețuri. Scopul nostru este să oferim clienților noștri cel mai înalt nivel de servicii și asistență în fiecare etapă a călătoriei lor. Încredințează-ți călătoriile către Kissandfly.ro - partenerul tău de încredere în lumea călătoriilor.
Contact info
TTN GmbH, 7A, Tuchlauben, 1010, Vienna, Austria
- +40 316300814
- info@kissandfly.ro
- kissandfly.ro
4.2
Great
83 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Nice experience
Nice experience, easy and simple. I would like to receive a notification for check-in
April 7, 2026
Reply from Kissandfly.ro
Dear Ana Maria,
Thank you very much for your feedback.
We are delighted to know that your experience was smooth, easy, and simple. It is very important to us that the booking process is clear and comfortable for our customers.
Thank you also for your comment regarding check-in notifications. We would like to note that we offer an additional service called “Check in for the flight”. This optional service can be purchased if you would like us to take care of the check-in process for you. In this case, we complete the check-in on your behalf and send you your boarding passes.
Reply from Kissandfly.ro
Dear Georgiana,
Thank you very much for your kind feedback.
We are pleased to know that you found our service both affordable and satisfactory. Your opinion is very important to us, and we truly appreciate you taking the time to share it.
Great experience
April 3, 2026
Unprompted review
Reply from Kissandfly.ro
Dear Cocutza Cocutza,
Thank you for your positive feedback.
We are delighted to know that you had a great experience with our service. Your support is truly appreciated.
Reply from Kissandfly.ro
Dear Nicoleta Andreea Grigorescu,
Thank you very much for your positive feedback.
We are glad to know that you received your tickets very quickly and that your experience with our service was smooth.
Thank you for choosing our service. We will be happy to assist you again in the future.
Reply from Kissandfly.ro
Dear Palvan Eriniyazov,
Thank you very much for your feedback.
We are delighted to know that your experience was wonderful. Your kind words mean a lot to us, and we truly appreciate your trust.
We look forward to assisting you again in the future.
Good prices and easy for use
March 2, 2026
Reply from Kissandfly.ro
Dear Customer,
Thank you for your feedback. We’re glad to hear you found our prices attractive and the booking process easy to use. We appreciate your trust and will be happy to assist you again whenever you need us.
Date changes
I was informed after I bought my tickets from Almaty to Taskent that my flight for 10/02 was rescheduled to 11/02 same hour, 10,45. My answer was negative, I’m not agree with this changes. I said that I have to be in Tasken at 10/02. Tickets was available for this flight in all moments. After all day discussion they sent an email in the night at 1 AM where they asked me to confirm in 1 hour a thing that we had talked all day. I saw that email only in the morning. We have returned in the morning to discussion, but when we have arrived at the airport our ticket was confirmed by the airline staff for 11/02 We have waited for the last minute to receive a good notice in the airport We were in touch all the time. But the good notice doesn’t arrived and the door was closed.
February 9, 2026
Reply from Kissandfly.ro
Dear Mr. Troznay,
We sincerely apologize for the stress and inconvenience this situation caused. We have reviewed the information related to your booking, and unfortunately a technical error affected the flight date details shown in your case.
However, as soon as we identified the issue, we acted urgently and issued new tickets for the correct travel date (10 February) and provided them to you. According to the information received from the airline, you successfully used these updated tickets on 10 February.
We understand how critical it is to receive clear and timely information before departure, and we truly regret that you had to experience uncertainty at such a sensitive moment. Your feedback is important to us, and we will use it to strengthen our internal checks to prevent similar cases in the future.
If your matter has now been fully resolved, we would greatly appreciate it if you could update your review and rating to reflect the final outcome. This helps other travelers make informed decisions and supports our team’s work.
Reply from Kissandfly.ro
Dear Ms. Sofia,
Thank you for your feedback. We are pleased to hear that your experience was amazing, quick, and easy.
We look forward to assisting you again with your future trips.
Punctuality and velocity.
February 13, 2026
Reply from Kissandfly.ro
Dear Mr. Cristian,
Thank you for your feedback. We truly appreciate your kind words about our punctuality and speed.
If you need any assistance in the future, we will be happy to help.
Efficient and reliable
Very satisfied with Kiss and Fly. Everything was clear, efficient and on time. Highly recommended.
January 24, 2026
Unprompted review
Reply from Kissandfly.ro
Dear Diana B.,
Thank you for your review.
We are delighted to hear that your experience with Kiss and Fly was clear, efficient, and on time. Your recommendation means a lot to us and encourages our team to keep delivering reliable service.
Commission for debit card payment
The payment with debit card was commissioned, but using the credit card there is no commission or the price is slightly lower.
January 9, 2026
Reply from Kissandfly.ro
Dear Laurian,
Thank you for your feedback.
Please note that the final total can vary depending on the selected payment method. Depending on the payment option chosen, certain discounts or preferential conditions may be applied, which can result in a slightly lower price for one method compared to another. These differences are linked to the terms set by our payment partners and the specific payment route used at checkout.
Thank you for bringing this to our attention. We will also review how this is displayed during the payment step to ensure it is communicated more clearly.
Kate miller helped me a lot with an…
Kate miller helped me a lot with an inconvenience i had. Keep in mind that you will have to pay extra for check in most of the times (if the flight company doesnt allow third party check ins).
December 21, 2025
Unprompted review
Reply from Kissandfly.ro
Dear Catalina,
Thank you very much for sharing your feedback.
We truly appreciate your comment and your trust in our support team.
You are always welcome, and we’ll be happy to assist you again whenever needed.
Reply from Kissandfly.ro
Dear LaurentiU-Nicolae Dinu,
Thank you very much for your kind feedback. We are glad to hear that you find the app easy to use.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
helpful and great content support system
provide clear guidance and online check in
November 3, 2025
Reply from Kissandfly.ro
Hello Mohamed,
Thank you for your feedback!
We’re really glad to hear that our guidance and online check-in support were helpful for you.
We’ll be happy to assist you again anytime.
Kisfly council my ticket 3 hours before…
Kisfly council my ticket 3 hours before by saying the plane was ful . On the check in they said to me the plane it's empty but the agent council it . It's been more than a month and not received my refund. as they keep messing me around fro one place to onother and only AI answering . Waistof time and money , please do not book with Kisfly you will loose your money
September 24, 2025
Unprompted review
Reply from Kissandfly.ro
Dear Mr. Constantinou,
We have completed the review of your case, and we confirm that on November 3 we have processed the full refund for your booking to the same bank account used for the original ticket payment. Depending on your bank’s processing time, the funds should appear in your account shortly.
We truly regret the difficulties you faced and completely understand how upsetting such a situation can be. Please rest assured that our team did its best to verify all details with the airline and ensure the refund was handled as quickly as possible.
We hope that this resolution helps restore your confidence in our service. If the refund has already reached your account, we would be sincerely grateful if you could update or reconsider your review to reflect your final experience with us. Your feedback is very important and helps us to keep improving our service quality.
Reply from Kissandfly.ro
Dear Maria Alexandra,
Thank you for your feedback!
We’re glad everything went smoothly and will be happy to assist you again.
Fast transaction.
August 14, 2025
Reply from Kissandfly.ro
Dear Silviu Vasile,
Thank you for your feedback! We’re glad to hear that you found the transaction fast and smooth. We look forward to assisting you again in the future.
Reply from Kissandfly.ro
Dear Adrian Bucur,
Thank you for your feedback. We understand your concern regarding the baggage policy. Please note that airlines generally apply the rule per piece of baggage, meaning each bag must not exceed the maximum weight purchased (in your case, 23 kg). Unfortunately, combining the weight allowance across multiple bags is usually not permitted by airline regulations.
We realize this can be frustrating, and we appreciate you bringing it to our attention. Your comments will be shared with our team to help improve the clarity of information provided to passengers before booking.
Kissandfly is to avoid
I booked with Kissandfly.
It was horror to make the free check in back from Alicante to Budapest.
I phoned them many times, they said I will have an e mail with instructions but no e-mail. After Iinsisted 2 hours,they sent an e-mail saying that i had to introduce a strange e-mail adress they have given I told the woman, who seemed ironic, that they have to respect vtheir clients and if it will not work, they will have troubles. I kept the conversation till I could make the chexk in. It took a fight with them of approx 3 hours and energy and telephone costs.
I will never book with Flyandkiss again.
August 4, 2025
Unprompted review
Reply from Kissandfly.ro
Dear Iolanda,
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your recent interaction with Kissandfly caused you such frustration and inconvenience. Please accept our sincerest apologies for the negative impression we have left.
We deeply regret the difficulties you faced while trying to complete your check-in from Alicante to Budapest. The time and effort you spent, as well as the stress you endured, are completely understandable, and it's clear that the level of support you received did not meet your expectations—or our standards.
Your feedback has been shared with the relevant teams for thorough review. We are committed to improving our service and ensuring that such situations are avoided in the future. Respect and professionalism towards our clients are values we take very seriously, and we are genuinely sorry if at any point our communication felt dismissive or unhelpful.
While we cannot undo the experience, we would truly appreciate the opportunity to make amends. If there’s anything we can do to restore even a small part of your trust, please don’t hesitate to let us know. We're here and ready to assist you.
Once again, Iolanda, please accept our apologies and heartfelt thanks for bringing this to our attention. Your feedback helps us improve.
Reply from Kissandfly.ro
Dear Luiza Dobrescu,
Thank you for your feedback. We’re very sorry to hear that you were dissatisfied with our service.
Upon checking our system, we found that you submitted two email requests related to your booking.
The first request concerned online check-in via the airline’s website, and we provided you with complete and comprehensive instructions to assist you.
The second request was regarding a ticket refund. Unfortunately, as per the fare rules associated with your ticket, it is non-refundable, and we provided a detailed explanation of this policy to the buyer’s email.
We truly strive to assist our customers to the best of our ability within the limitations set by airline policies. Please let us know what specifically led to your dissatisfaction with our service — we would appreciate the opportunity to better understand your concerns and improve.
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