Tickets.ua Reviews 201

Reply from Tickets.ua

5 days ago

Dear Hojiakbar Abdukholiqov,

Thank you very much for your feedback.

We are pleased to know that you appreciated the website design and the overall speed and convenience of the service. Your opinion is very important to us, and we sincerely appreciate you taking the time to share it.

Reply from Tickets.ua

Apr 2, 2026

Dear Ms. Klius,

Thank you very much for your kind feedback.

We truly appreciate your trust and are glad to hear that your experience was positive. We will be happy to assist you again in the future ✈️

Reply from Tickets.ua

Apr 2, 2026

Dear Angela,

We sincerely apologize for the delay and understand how frustrating this situation must be for you. This is certainly not the level of service we aim to provide.

To assist you as quickly as possible, could you please provide your booking reference number? We will check your case immediately and get back to you with an update.

Thank you for your patience.

Reply from Tickets.ua

Mar 30, 2026

Dear Tatyana Korzh,

Thank you for your message.

We understand how upsetting and exhausting this situation is, especially when your flights were canceled and you are still waiting for the refund to be completed. We also understand why this causes frustration, and we want to assure you that your case remains important to us.

Please note that your refund request has already been successfully processed from our side. In other words, the request was accepted and forwarded for further handling in accordance with the refund procedure. At the moment, we have already sent the refund request to the airline and are currently awaiting the airline’s authorization.

Unfortunately, due to technical and procedural reasons, we are unable to finalize the refund before the airline authorizes the request and the settlement between the parties is completed. This is part of the established refund procedure that we are required to follow. Until the airline confirms the authorization, there is no technical possibility for us to complete the refund on our side.

We understand that waiting in such circumstances may feel unfair and unclear from the customer’s perspective. However, we would like to assure you that this does not mean your request is being ignored. Your case is in progress, and we are continuing to monitor it within the framework of the applicable procedure.

As soon as we receive the airline’s authorization for the refund and the mutual settlement is completed, we will immediately notify you by the purchaser’s email address. Only after this stage is completed can we proceed with the final processing of your refund.

We sincerely appreciate your patience and understanding while this process is being completed.

Reply from Tickets.ua

Mar 16, 2026

Dear Liana Zhdanova,

Thank you for your feedback.

According to the information in our system, your flight was cancelled by the airline. The nearest alternative flight option offered by the airline was available only on 23 March, and we informed you about this by email sent to the purchaser’s email address.

As this option was not suitable for you, we received your refund request through your personal account on our website, and it is currently under processing.

Please kindly wait for our further update regarding the current status of your request by the purchaser’s email address.

Reply from Tickets.ua

Mar 9, 2026

Dear Customer,

Thank you for sharing your feedback.

We take any concerns related to personal data and payment security very seriously. Please note that, according to our Privacy Policy, we apply technological and operational protection measures to safeguard personal data and its confidentiality. The policy also states that payment card data may be processed for payment confirmation purposes, while the card CVC/CVV code is not stored by the agency. In addition, the website indicates PCI DSS certification among its licenses and certificates.

If you believe your card details may have been compromised, we strongly recommend that you immediately contact your bank, block the card if necessary, and report the transaction for further investigation. We also ask you to contact our Customer Care Team directly with the details of your case so that we can review the situation more thoroughly.

Reply from Tickets.ua

Updated Mar 4, 2026

Dear Mr. Bakalym,

Thank you for your 5-star review. We truly appreciate your feedback.

If you need any further help with changing your flight from Abu Dhabi on 6 March, please feel free to contact us — we will be happy to assist you. Please also note that on 2 March we sent you an email with instructions on how to submit a request to make changes to your tickets on your side. If you have any questions regarding these instructions, kindly reply to that email and we will help you further.

Reply from Tickets.ua

Updated Feb 20, 2026

Dear Oleg Protsenko,

thank you for your feedback. We’re sorry to hear you were dissatisfied, and we’d like to clarify a few important points based on the information available in our system.

According to our records, there was no excess charge taken without your consent. During the payment step, an informational notice may sometimes appear stating that the airline has updated the ticket price. This can happen if the fare changed in the airline’s internal system during the booking process, or if your browser cached results from a previous search and initially displayed outdated pricing. In any case, the booking and payment can only be continued after the buyer explicitly confirms acceptance of the updated price.

Regarding the “Check in” service: this option is not mandatory. It is provided only upon passenger request and for an additional fee. Regardless of whether this service is purchased, we always provide passengers with all necessary details so they can complete online check-in independently on the airline’s website. If the service is purchased, we complete the check-in in turn (depending on the departure date) and send the boarding passes to the buyer’s email address.

We’d also like to address the phone support concern. We can see two unsuccessful call attempts to our line, and later that you were able to reach us and receive a consultation. At peak times our phone lines may be temporarily overloaded, which can make it difficult to connect immediately. We apologize for the inconvenience and appreciate your patience.

For your booking, your boarding passes have already been sent to the buyer’s email. Please check the inbox (and the Spam/Junk folder as well).

Reply from Tickets.ua

Feb 19, 2026

Dear Artur Linda,

Thank you for your feedback, and we’re sorry for the confusion and inconvenience you experienced.

The “lowest price” displayed can depend on the payment method and card eligibility set by the payment provider. In some cases, certain promotional or localized rates are available only for specific card types or cards issued in particular countries. If the system doesn’t support the selected card, it may automatically offer an alternative payment route, which can result in a slightly different final amount due to processing fees or currency/payment-provider conditions.

We understand how this can feel misleading when the price changes at checkout, even by a small amount. We’ll pass your comments to the responsible team so the payment conditions and any card restrictions are communicated more clearly before the final step.

Thank you for bringing this to our attention.

Reply from Tickets.ua

Jan 9, 2026

Dear Svetlana Lisovskaja,

thank you for your kind review.
We are pleased to hear that you found our service easy and of high quality.

We appreciate your trust and look forward to assisting you again in the future.

Reply from Tickets.ua

Dec 11, 2025

Dear Valentyna Moiseienko,

Thank you for your feedback. We are sorry to hear about the inconvenience you experienced.

Based on the personal details provided, we located your booking and confirmed that you requested a date/route change for your ticket. We would like to clarify that when processing such requests, we strictly follow the airline’s fare rules and tariff conditions, which determine whether additional charges apply.

According to the information in the system, your initial payment was successfully received. However, at the moment when the actual modification was being processed in the airline’s system, there was a fare increase for the selected route and travel date. For this reason, an additional payment was required to complete the reissue of your ticket.

Since this additional amount was paid, your ticket was successfully reissued and sent to the email address used during the booking.

We truly regret that this situation caused frustration; however, all change requests must be handled transparently and strictly in accordance with the fare rules and procedures established by the airline.

Should you need any further assistance, we remain at your disposal.

Reply from Tickets.ua

Nov 12, 2025

Dear Hanna,

Thank you so much for your kind feedback!
We’re delighted to hear that everything went smoothly and that you enjoyed the user experience.
We hope to assist you again on your next trip!

Reply from Tickets.ua

Nov 2, 2025

Dear Natalie Musiienko,

Thank you very much for your wonderful feedback!
We’re delighted to hear that you’ve chosen Tickets.ua several times and that your experience has always been smooth and convenient.

Your satisfaction is our top priority, and we’re happy that the online check-in and seat selection met your expectations.
We look forward to serving you again on your future trips!

Reply from Tickets.ua

Updated Oct 21, 2025

Dear Mr. Gontcharouck,

Thank you very much for your detailed feedback and for staying in contact with us while we worked on resolving your case.
We would like to note that we also received your follow-up email confirming that, after several attempts, our support team was finally able to assist you and help restore access to your booking. We truly appreciate your patience and cooperation throughout this process.

We sincerely regret that resolving the issue required more time and effort than expected — it was never our intention to cause additional stress or inconvenience. Our goal is always to handle each request as quickly and clearly as possible, and your comments are extremely valuable in helping us improve.

If everything is now functioning correctly, we would be very grateful if you could update or reconsider your review and rating to reflect your final experience with our service.
Your updated feedback means a lot to us and helps other travellers see a complete and fair picture of our customer support.

Thank you once again for giving us the opportunity to assist you. We truly appreciate your time, understanding, and trust.

Reply from Tickets.ua

Sep 10, 2025

Dear, Artem!

Thank you for your review and rating.

We appreciate you choosing us.

Reply from Tickets.ua

Sep 1, 2025

Dear Customer,

Thank you for your kind words! We’re delighted to hear that you found our service easy to use and enjoyable. Your feedback motivates us to keep providing a seamless experience for all our customers.

Reply from Tickets.ua

Updated Aug 21, 2025

Dear Oleg De,

Thank you for your kind feedback! We’re happy to hear that everything went smoothly and that you found our service fast, simple, and convenient. We look forward to assisting you again in the future.

Reply from Tickets.ua

Aug 21, 2025

Dear Iryna,

Thank you very much for sharing such detailed feedback about your experience. We are glad to hear that you find our service convenient and that you successfully managed to book your tickets to Antalya.

We understand your concern regarding price fluctuations and the technical issue you encountered at the payment stage. Your comments are very valuable, and we will pass them on to our technical team to further improve the booking process.

We truly appreciate your loyalty and are happy to know that overall you are satisfied with our service. We look forward to helping you with your future travel plans!

Reply from Tickets.ua

Jul 25, 2025

Dear Shakhzod Safarov,

We’re very sorry to hear about your experience and we fully understand your frustration.

Unfortunately, in rare cases, a fare may change between the time the booking is placed and the time it is confirmed. When this happens, the order cannot be processed at the original price. We understand how inconvenient and disappointing this is — especially when one part of the trip has already been confirmed.

Please be assured that there was no intention to manipulate or mislead. Your bookings were handled separately, and while we do our best to ensure price stability, there are situations beyond our control when fare confirmation fails.

We truly regret any inconvenience caused, and we thank you for bringing this to our attention. Your feedback helps us improve our service.

Reply from Tickets.ua

Updated Jul 24, 2025

Dear Nana,

Thank you for your feedback. We are truly sorry for the inconvenience and frustration this situation has caused.

Unfortunately, your booking could not be confirmed at the initially selected fare due to availability issues in the global booking system. We did our best to find an alternative, but as no suitable options were available, we had to cancel the reservation.

Such situations can sometimes occur, especially with urgent departures, and we deeply regret that this affected your travel plans. Please accept our sincere apologies.

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UPD
Thank you for your follow-up.

We understand your frustration, especially given how important every part of your trip is, and how complex your travel route sounds. We are truly sorry for the stress and inconvenience this situation has caused.

Please allow us to clarify: the booking process does not guarantee automatic confirmation of tickets at the selected fare until the reservation is fully issued. In rare cases—especially with popular or urgent departures—the availability may change rapidly during processing.

We genuinely regret that we couldn’t offer a better solution in this case. Your feedback has been shared with our team to help us improve the clarity of the booking process and customer support experience.

Wishing you safe and smooth travels ahead.