The Kitchen and Bathroom Warehouse 

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Rated 1 out of 5 stars

Placed an order and they had to refund me because they thought they were selling it for cheap and increased the price after that. I don't think they were going to refund me if I paid more. Awful ser... See more

Rated 2 out of 5 stars

Took 8 weeks from ordering. Units was OK but fitter called Pete was a joke, damaged doors and worktops, rushed job, can't even cut end panels straight. When asked to finish jobs off started getting aw... See more

Rated 2 out of 5 stars

7 days after order and still not received goods. No contact from sales dept to inform me of non stock, had to call them after 6 days and un-answered email. Site states 2 day delivery, very disappointe... See more

Rated 1 out of 5 stars

Returned from break to find old bathroom suite in middle of living room carpet. No dust sheets or covering used anywhere in my home. Ongoing problems for the full length of the guarantee, which... See more

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Rated 2 out of 5 stars

Slow delivery due to incorrect online stock count

7 days after order and still not received goods. No contact from sales dept to inform me of non stock, had to call them after 6 days and un-answered email. Site states 2 day delivery, very disappointed as has delayed installation, if stock had shown correctly, I would have ordered elsewhere.

September 30, 2012
Unprompted review
Rated 5 out of 5 stars

Highly recommended, great customer service

I would definitely recommend this company, they provided great service especially communication when my parcel went missing with the courier. James arranged for next day delivery before 12 on a Saturday to send out a replacement ensuring my bathroom refit would not be delayed.

May 28, 2012
Unprompted review
Rated 5 out of 5 stars

Good price, fast delivery

They had the cheapest bona-fide price on google for the extractor I was looking for.

The website was easy to use and the courier was very efficient.

May 27, 2012
Unprompted review
Rated 5 out of 5 stars

First class service and products.

I had already researched which of the many online sink and tap companies had good reviews and reputations and chose K&BW. I was not disappointed. The whole procedure was excellent from the initial communication on placing the order to the continuous update until the products delivery within 48hrs.
The products were all competitively priced and delivery was free. I would recommend this company to others and will be using them again myself.

May 22, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic! Really fast delivery!

The speed of delivery was amazing! I hardly blinked and it was on my doorstep. The product I bought was also significantly cheaper than anyone else.....this is the first time I have bought from this site, and will definitely do so again. Highly recommend.

February 9, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent Friendly Service

I ordered the Franke Mythos Fusion sink and tap set after speaking with one of their sales persons on some technical aspects. I would highly recommend this set as it is good value for money and excellent build quality.
The staff were very knowledgeable about their products, polite, friendly and not pushy at all.
Their delivery times are very quick and their delivery costs are some of the best around.
Their impartial advice together with one of the best prices on the web makes this is an excellent company to purchase from and would highly recommend.

January 31, 2012
Unprompted review
Rated 5 out of 5 stars

Professional and Honest Service - WOW!

Glad I got the opportunity to give feedback. EXCELLENT in every step of the way. Price was great, service and advice was clear and honest and the delivery was swifter than swift. WELL DONE and thanks for the Quooker Tap - LOVE IT!!!!!

January 30, 2012
Unprompted review
Rated 5 out of 5 stars

Helpful sales people, efficient service

I ordered a range of items, some of which had to be ordered in especially. They arranged multiple deliveries and only charged me for one. Their communication was very good, they were very helpful and the delivery driver even rang me half an hour beforehand to give me warning. All that and the price was very competitive too, would thoroughly recommend.

January 23, 2012
Unprompted review
Rated 5 out of 5 stars

First class service.

They gave me by far the best price for my Franke sink with free delivery on top and to my surprise it still only took 2 days to arrive. If only I needed more items because I would most certainly order from them again.

January 19, 2012
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and friendly

I was delighted with the service I received from Kitchen and Bathroom Warehouse.

I spoke to James on the phone a couple of times and he understood what I needed better than I did.

His advice was great and he pulled out all the stops to ensure things were delivered in my unreasonably tight timescale.

January 19, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic service with courtesy

I received an incomplete order from the supplier but this was sorted out immediately with courtesy and real service which one rarely receives today. I will definitely use this company again.

January 19, 2012
Unprompted review
Rated 5 out of 5 stars

Unbelievably quick response

Fantastic company. I would not hesitate to recommend them. Rang them on a Friday afternoon at 5pm to see if they had a particular Franke sink in stock. They checked their warehouse and rang me back within half an hour to confirm that they did, and it was with me by 8.30am on the following Tuesday. Sink was in tip top condition and obtanied at a very competitive price. I had previously been let down by a "big-name" internet plumbing supplier who kept my money for a month before failing to fulfil my order, so to get it supplied by Kitchenandbathroomwarehouse within 2 working days like this was nothing short of miraculous. The ability to communicate with them over the phone was most welcome and I was treated with immense courtesy.

January 13, 2012
Unprompted review
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Reply from The Kitchen and Bathroom Warehouse

Many thanks for the review, Vincent - we're always glad to be of help, and we're naturally pleased when it's appreciated. We hope you can now relax and enjoy your new kitchen. Best regards, James.

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