I have waited a considerable time to receive my refund, but I am grateful for the recent reply informing me my refund is in progress. Sincerely M Davis
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See what reviewers are saying
I'm excited to share that your refund has been approved and processed! Please give it about 7-10 business days for the refunded amount to appear in your account. If you need further assistance, don't... See more
Edited to update: I have now received communication with this company who have resolved the matter. I've been having money taken from my account for a few months after somehow being taken down a... See more
Company replied
I got scammed to sign up through a fake Gatwick Airport page, saying there was old luggage for sale. I know I have paid for a membership I did not sign up for, I was led to believe it was luggage... See more
Company replied
Hasn’t replied to negative reviews
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Great work
Great work! They're approachable to customers, respectful, and provide excellent escalation support!
excellent service
Without any hesitation my subscription…
Without any hesitation my subscription was cancelled
It's good.
It's good. I just don't want to have any subscription on anything.
Alero is in touch and helping solve the…
Alero is in touch and helping solve the problem.
Didn't get the goods but I am getting a…
Didn't get the goods but I am getting a full refund
Thankyou bob the help I received was second to none and very helpful
Brilliant service Casillas was very…
Brilliant service Casillas was very helpful
Thank you for the assistance Emerald
Good escalation support by Paula
The Experience is great and clear…
The Experience is great and clear instructions thank you for assistance.
I'm excited to share that your refund…
I'm excited to share that your refund has been approved and processed! Please give it about 7-10 business days for the refunded amount to appear in your account. If you need further assistance, don't hesitate to reach out.Thanks Marc for helping me get the chefclub credit back,
Great communication
Very great And accommodating to the…
Very great And accommodating to the costumer
Annulation resolue
Thanks for the big help Kenny.
Mason was so helpful today regarding my…
Mason was so helpful today regarding my refund. 10/10 customer service experience
Good customer service
There agent's were helpful.
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