Kitchens plus BathroomsReviews 

1,638
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often highlighting their ability to listen and design according to individual needs. The service provided is frequently described as excellent, with many appreciating the clear communication, efficient project management, and high standard of work from start to finish. People are delighted with the final products, whether it's a new kitchen or bathroom, often noting the fantastic quality and how the results exceeded their expectations. However, some customers experienced issues with sales tactics, feeling pressured into purchases, and others reported problems with installations, including leaks and unfinished work, requiring multiple follow-ups. There were also instances where the delivered product did not match the customer's specific requests, despite clear discussions with the sales team and surveyors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the professionalism, skill, and helpfulness... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the professionalism and... See more

Product

Reviewers express delight and satisfaction with their new kitchens, often highlighting that the product met... See more

Facilities

Consumers find facilities to be ambiguous, with some expressing satisfaction with new kitchen and en suite... See more

Quality

Users describe ambiguous interactions with quality, with many customers expressing satisfaction with the high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bathroom. Salesman came out said they werent a pushy firm, however when he was still sat after 9pm telling us this is a one time deal that wouldnt be there in the morning we felt compelled to buy. We... See more

Company replied

Rated 4 out of 5 stars

Adrian the Designer was very friendly and patient and took the time needed to get know us and what we wanted for our bathroom. Lovely lad.

Company replied

Rated 4 out of 5 stars

This is the second time we have used this company... They listen and design to what you want, the fact that the actual build and tradesman is outsourced to Lou and his team is a game changer everythi... See more

Company replied

Rated 5 out of 5 stars

We recently had a new kitchen fitted in our youth project. Excellent service and great communication from The sales and design team and kitchen fitters. I was kept informed at every step of the way. E... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Bathroom Remodeler

Written by the company

Welcome to Kitchens Plus Bathrooms, the leading specialist in kitchen, bathroom, and bedroom renovations in the North East, celebrating over 27 years of excellence in home improvements. Visit our state-of-the-art showrooms in Retail World, Kingston Park, and Washington to explore the latest designs and innovative solutions tailored specifically for your home. Our commitment to quality craftsmanship and customer satisfaction drives us to provide not just renovations, but transformations that rejuvenate your living spaces. Whether you're looking to modernise your kitchen with cutting-edge appliances and stylish cabinetry, create a spa-like retreat in your bathroom, or turn your bedroom into a luxurious sanctuary, Kitchens Plus Bathrooms is your trusted partner. We offer a free, no-obligation quotation, ensuring that you have all the information you need to make your dream home a reality. Our dedicated team of experts will guide you through every step of the process, from initial design to final installation, with meticulous attention to detail and a personalised touch. Call us today at 01912 123456 to schedule your consultation. Let Kitchens Plus Bathrooms help you enhance your home with beauty, functionality, and style.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

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4.4

All reviews

(1,638)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with our new bathroom

Adrian did a great job of designing the bathroom, Dan the fitter worked hard and did an exellent job as did Joe the electrian. Everyone was friendly, the work was completed within a week. Would recommend.

August 8, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Andrew, thank you so much for your kind words about your experience with us. It goes without saying that I'm delighted to hear how pleased you are with the finished installation and I'm sure all of the people involved in your project will be thrilled too. Thanks again.

Rated 5 out of 5 stars

Amazing quality and fantastic prices

Amazing quality and fantastic prices, instantly won us over. David was extremely helpful and friendly, beautiful showroom, lots of options, helpful advice. Thanks so much! Can’t recommend enough, truly a great experience.

August 8, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Anna, thanks very much for your feedback, we really appreciate you taking the time to post this.

Rated 5 out of 5 stars

Great meeting with kitchen designer…

Great meeting with kitchen designer Chris. Straight talking, avoided the usual hard sell. New kitchen plans are exactly what we wanted, and has been booked in to start within a few weeks. We are happy with the price especially given the quality of the kitchens and the fact is made to measure.

August 5, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Laura, thanks very much for taking the time to provide feedback about your experience so far, we really do appreciate it.

Rated 5 out of 5 stars

Straight talking

Straight talking; no pressure to buy; honest and upfront; plenty of time given; did not rush through; price fair

August 6, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear CJ, thanks a lot for taking the time to post your review, we really appreciate the feedback.

Rated 5 out of 5 stars

Great Design Experience

We are just at the beginning of our new bathroom journey with kitchens plus bathrooms. Andrew k came out to our home and made the whole process so simple and so understandable. At first we were unsure of exactly how we wanted the new bathroom to look, we had ideas but didn’t quite know how to fit it all together. Andrew guided us through the whole process from ideas to seeing our new bathroom in a 3D form with such professionalism and knowledge. He did not try to sell us anything. He made suggestions and respected our views if we didn’t like anything. As a result we now have a potential bathroom that we are so looking forward to having fitted. I couldn’t recommend Andrew enough and also kitchens plus bathrooms to help design your bathroom and give you a quote that you are under no obligation to accept. In the future we are wanting our kitchen and windows done and kitchens plus bathrooms will be our first choice.

July 18, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Joan, thank you so much for your glowing review about the service received by Andrew, I’m sure he’ll be absolutely thrilled and obviously we really appreciate the feedback. I look forward to you having your new bathroom installed and seeing done photographs once the project is completed. Thanks again.

Rated 5 out of 5 stars

New kitchen

Ordered a new kitchen only took a couple of weeks to be made got a schedule for stripping out old kitchen delivery of new one then fitted all plumbing plastering and electrics done in 5 days lads did great job from start to finish
Next will be a new bathroom I will probably use this company again in the near future

June 27, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear William, thank you very much for your feedback, it's greatly appreciated and lovely to hear of course. I hope that we are able to assist you when you get round to renewing your bathroom. Thanks again.

Rated 5 out of 5 stars

Well organised

From the first person to come into my home to the last did an excellent job. All the trades lads were great and cleaned up at the end of their jobs which was a great help. The plasterers discovered damp in my walls then in my floor meaning the work had to be put back until we could arrange a suitable time to fit their schedule and mine. It was worth the delay and I’m thrilled with my new kitchen. Thanks also to Jordan who called regularly to make sure everything was going to plan. Will definitely recommend.

July 5, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Elizabeth, thank you very much for your lovely review, we really do appreciate it. I'm obviously delighted to hear how happy you are with the service and will be sure to let everyone involved know about this. Thanks again.

Rated 5 out of 5 stars

Great experience, no sales pressure

From the start, Steve was approachable, helpful, knowledgeable, informative and patient. He suggested wall and floor suppliers to visit and alternative options to keep us in budget. He reseached our selections, seeking appropriate professional advice.
At no time was there any sales pressure, even when we had to pause our bathroom project for a few weeks.
If you're thinking of renovating we'd highly recommend a visit.

July 4, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Janet, thank you very much for your lovely review about Steve, we really do appreciate the feedback and obviously it's fantastic to hear how happy you are with the service he has provided.

Rated 5 out of 5 stars

Right from the salesman to the rubbish…

Right from the salesman to the rubbish collectors was first class.
Highly recommended, very happy with the work and the end result.

June 27, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Norman, thanks very much for your feedback, it’s really appreciated and obviously great to hear.

Rated 5 out of 5 stars

To simplify

Overall the planning from start to finish is quite amazing. The plan when everyone will come in to do the work, even down to the collection of taking the rubbish
Everyone very pleasant helpful. All just got stuck in to the task in hand.
The end finish is amazing . Very happy and would use them again should we move including getting the windows.
Thank you great work :)

June 3, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Thank you very much for your review covering your experience with us, we really do appreciate it. It’s always nice to receive positive feedback and I’m delighted to hear that you have been more than satisfied with the service from start to finish. Thanks again.

Rated 5 out of 5 stars

Great service

Everything went to plan.
Special thanks to surveyor Grant who tweaked the plans for a better kitchen plan.
Happy with the finished kitchen, great to have Jordan calling daily to make sure everything was OK

June 21, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Susan, thanks very much for your review, we really appreciate it and I’m sure Grant and Jordan will be thrilled to get a mention for their individual contribution.

Rated 5 out of 5 stars

WOW!

Deciding on a new kitchen was the first big decision I’ve made since my husband passed away and I was a little nervous about the whole process.
I needn’t have worried though! Having decided to go with a local company as opposed to one of the bigger names in the kitchen business I realised from the very first planning and design meeting with Andy that I’d made the right choice.
Although having a kitchen renovation is bound to be disruptive, I have to say that every single tradesperson who worked in this project made the process as straightforward as possible. Everyone was punctual, efficient, tidy (even the plasterer did his best!), polite and good-humoured. They were an absolute pleasure!
And the end result?
Is the kitchen I had in my head right at the start. It’s stunning. Exactly what I envisaged.
Special thanks have to go to Joe, the fitter, whose attention to detail and organisation was just superb.
Would I recommend Kitchens plus Bathrooms?
Without hesitation! 100% I would!
Thank you all so much. I absolutely love my new kitchen!

June 14, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Susan, thank you very much for your lovely review, it’s absolutely brilliant to hear how happy you are with the service from start to finish. I’m delighted that you’d recommended us of course and I’ll be sure to let all of the team know that they’ve had a mention. Thanks again.

Rated 5 out of 5 stars

Everyone came according to the schedule…

Everyone came according to the schedule that I had received and I received a call each day to make sure the work had been carried out. Everybody was very friendly. I absolutely love my kitchen. They also did my bathroom 2 years ago which I love and my windows and doors. Wouldn't use any other company

June 18, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Tina, thank you very much for your lovely review, it means a lot to us and we really appreciate it, as well as your repeat business of course.

Rated 5 out of 5 stars

Steve was a great help when choosing…

Steve was a great help when choosing our bathroom shower, toilet and basin and flooring and tiles.Explained everything thoroughly from start to finish.

June 20, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Rod, thank you very much for your feedback about Steve, it’s great to hear and really appreciated.

Rated 5 out of 5 stars

Fantastic from sales to fitters…

Fantastic from sales to fitters couldn’t do enough for us went so smooth and kitchen is fantastic quality and craftsmanship I can honestly say fantastic job and kitchen looks beautiful would definitely recommend this company thanks for a brilliant job

June 3, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Pat, thanks so much for taking the time to post your review about your experience with us, we really do appreciate it and it’s fantastic to hear how happy you are with your new kitchen.

Rated 5 out of 5 stars

Just by chance I came across kitchens…

Just by chance I came across kitchens +bathrooms, I had already asked a different firm for a quote but was sick of waiting plus they said that you could not put clagging on to tiles, as I found out total rubbish, any pop in to show room spoke to Steve about the above, anyway he came out messured up,, told me when could be done, Andrew and Mick came to do the job lovely lads job done bathroom looks fantastic, I am over the moon with it, as for the other firm they did get back to me wanting £2000 more to do same job sorry to take tiles off wall, anyway big thank you to everyone,

June 19, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear George, thank you very much for your lovely review, it’s really is appreciated by us all. I’m thrilled that you’ve given a mention to the team involved in your project and I’m sure they’ll be delighted when they read this too. I hope you have many years of enjoyment with your new bathroom and hope we can be of assistance to you in the future if you decide to upgrade your home any further. Thanks again.

Rated 5 out of 5 stars

Complete transformation.

We would like to thank you for the complete transformations of our kitchen and bathroom. Following visits from Chris initially then Lew and Taylors surveys we were given dates for each and these went ahead as planned. The kitchen team worked seamlessly, taking out the existing units etc, plumbing, electricals, rubbish removal then Neil to install the new units which look really good and finishing with the flooring being laid. Despite a short delay in receiving a couple of items which were out of their control this was completed in good time including a breakfast bar which wasn't in the original plans. Dave who fitted our bathroom laid protective plastic on the carpet from the front door up to the bathroom, kept everything tidy and worked non stop on the days he was here. Every one involved from start to finish was polite and helpful.

June 3, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Melody, first of all thank you so much for your lovely review, it really means a lot to us and of course it’s brilliant to hear that your project has been completed to a high standard, as that is always our aim. It’s always difficult with home improvements as disruption in your house is standard procedure, however the fact that you’ve given a shout out to the installers really makes us feel proud of them as they must have respected your property a lot which is key. Thanks once more and I hope that we may be able to assist you in the future should you decide to improve your home any further.

Rated 5 out of 5 stars

2 cups of tea for three thousand pounds…

2 cups of tea for three thousand pounds rates this cafe as ridiculous, however, as a place where you can sit down with a cup of tea or walk around and see your bathroom or kitchen begin to take shape without any hassle or bargains offered like carrots "if you place the order today!" No pushy salesman who wants a big commision. Steve manipulated the pictures on the laptop, not us! We have asked questions and got a staight answers. That is why we have paid the deposit today. (for a bathroom, not tea!)

June 18, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Phillip, thank you very much for taking the time to provide feedback about your experience with Steve, it really is great to hear and is obviously appreciated by us all.

Rated 5 out of 5 stars

New bathroom

Adrian came around to my house, measured up, and designed a bathroom for me. Talked through all products and what would be best for us as a family. You can see he has real knowledge of bathrooms and everything that goes with it. His passion was second to none. Thanks alot mate.

June 15, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Martin, thanks very much for taking the time to post your review about Adrian, we really appreciate it.

Rated 5 out of 5 stars

Relocation of downstairs bathroom to upstairs

Hi Sarah, we would just like to put on record how happy we are with our new relocated bathroom. From the first visit and consultation and design with Aidan, the visits from Taylor who worked it all out, Ainsley and his lads who turned up when they said they would, worked solid all day to install the soil pipe and hot and cold water to my now upstairs bathroom, Steve and Thomas the plumbers who installed the bathroom, turned up on time and worked solid non-stop with courtesy, professionalism, clean and tidy friendly lads. Very honest too, as I had overpaid him and hadn’t noticed! The electricians were very professional too, turned up when they said, clean tidy and courteous , good workers too. Even the lads who picked up all the waste, kind and courteous even swept my driveway clean. I cannot thank you all enough for the speed and professionalism of every aspect of this job. You made it an extremely quick and painless transition of moving my bathroom upstairs, after 43 years of having it downstairs. We are over the moon and will recommend your Company to everyone. Keep on doing what you do, you are all amazing.

June 10, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Anita, thank you so much for taking the time to write such a lovely review, we really do appreciate it as it really means a lot to us. I'll make sure that everyone involved on your project is fully aware how happy you are and I look forward to receiving some recommendations from you in the future. Thanks once more.

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