Kitchens plus BathroomsReviews 

1,638
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often highlighting their ability to listen and design according to individual needs. The service provided is frequently described as excellent, with many appreciating the clear communication, efficient project management, and high standard of work from start to finish. People are delighted with the final products, whether it's a new kitchen or bathroom, often noting the fantastic quality and how the results exceeded their expectations. However, some customers experienced issues with sales tactics, feeling pressured into purchases, and others reported problems with installations, including leaks and unfinished work, requiring multiple follow-ups. There were also instances where the delivered product did not match the customer's specific requests, despite clear discussions with the sales team and surveyors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the professionalism, skill, and helpfulness... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the professionalism and... See more

Product

Reviewers express delight and satisfaction with their new kitchens, often highlighting that the product met... See more

Facilities

Consumers find facilities to be ambiguous, with some expressing satisfaction with new kitchen and en suite... See more

Quality

Users describe ambiguous interactions with quality, with many customers expressing satisfaction with the high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bathroom. Salesman came out said they werent a pushy firm, however when he was still sat after 9pm telling us this is a one time deal that wouldnt be there in the morning we felt compelled to buy. We... See more

Company replied

Rated 4 out of 5 stars

Adrian the Designer was very friendly and patient and took the time needed to get know us and what we wanted for our bathroom. Lovely lad.

Company replied

Rated 4 out of 5 stars

This is the second time we have used this company... They listen and design to what you want, the fact that the actual build and tradesman is outsourced to Lou and his team is a game changer everythi... See more

Company replied

Rated 5 out of 5 stars

We recently had a new kitchen fitted in our youth project. Excellent service and great communication from The sales and design team and kitchen fitters. I was kept informed at every step of the way. E... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Bathroom Remodeler

Written by the company

Welcome to Kitchens Plus Bathrooms, the leading specialist in kitchen, bathroom, and bedroom renovations in the North East, celebrating over 27 years of excellence in home improvements. Visit our state-of-the-art showrooms in Retail World, Kingston Park, and Washington to explore the latest designs and innovative solutions tailored specifically for your home. Our commitment to quality craftsmanship and customer satisfaction drives us to provide not just renovations, but transformations that rejuvenate your living spaces. Whether you're looking to modernise your kitchen with cutting-edge appliances and stylish cabinetry, create a spa-like retreat in your bathroom, or turn your bedroom into a luxurious sanctuary, Kitchens Plus Bathrooms is your trusted partner. We offer a free, no-obligation quotation, ensuring that you have all the information you need to make your dream home a reality. Our dedicated team of experts will guide you through every step of the process, from initial design to final installation, with meticulous attention to detail and a personalised touch. Call us today at 01912 123456 to schedule your consultation. Let Kitchens Plus Bathrooms help you enhance your home with beauty, functionality, and style.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(1,638)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Time to understand

Chris presented himself brilliantly. Took the time to really discuss and walk through our design, he really understood our needs.

We have so many things we’d like to do in our new home and feel Chris will be able to help with that .

June 11, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Stacey, thanks very much for your kind words about Chris, we really do appreciate it and I’m sure he’ll be absolutely delighted.

Rated 5 out of 5 stars

Chris designer

Had Chris out for a design on new kitchen Chris very professional very friendly listened to what we gave great advice done an amazing product demonstration which we were blown away with made our decision a lot easier there was no pressure sale we told Chris we 2 other quotes but after this appointment our minds were made thanks a lot Chris would highly recommend

June 8, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Deb, thank you very much for your feedback about the service Chris provided, I'm sure he will be delighted and we really do appreciate you taking the time to post this.

Rated 5 out of 5 stars

Dean the bathroom designer, GREAT!

Dean the bathroom designer has just been round for an appointment meeting. One word “Fantastic”. A really nice bloke to talk to and designed a brilliant bathroom for me. It was like he knew what I wanted before me telling him. Highly recommend him

June 7, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Dan, thank you very much for your kind words about Dean, we really do appreciate the feedback and I'm sure Dean will be delighted too.

Rated 5 out of 5 stars

Over the moon with my new bathroom

Over the moon with my new bathroom, first consultation was with Ryan who then introduced Steve. Very experience & clear with the information they gave us. The fitters were great lads as well, Cliff Lurbinson & he’s lads. Would highly recommend.

May 27, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Russel, thanks very much for your feedback, we really appreciate it.

Rated 5 out of 5 stars

I have had a survey done today by a…

I have had a survey done today by a gentleman called Andrew, he was absolutely a gentleman he was very polite man ,he explained everything to me ,about everything that is getting done I was so impressed that I said straight away yes I want it done by your firm ,my son got a bathroom done by your firm and I loved it so yes I cannot wait to get mine done ,so andrew is a credit to your firm ,thank you andrew for everything Mrs k James

June 5, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Kathleen, thank you very much for taking the time to post your feedback about your experience with Andrew, we really do appreciate it and obviously we are delighted that you’ve chosen us to do your bathroom. Thanks again.

Rated 5 out of 5 stars

Had a design and quote from mark today…

Had a design and quote from mark today he explained everything in depth about services and products how long the whole process would take and done a fantastic job designing my dream bathroom thanks mark

June 5, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Steph, thanks very much for your feedback about Mark, we really do appreciate it and I’m thrilled to hear how happy you are.

Rated 5 out of 5 stars

Fantastic service from Mark!

Home appointment with Mark for a free no obligation quote for my bathrooms, he could not have been more helpful in talking me through the different options, he really listened to what I wanted/what I didn’t like about my current bathrooms and also provided a really detailed digital mock up of what the spaces could look like based upon the materials I picked.
Quote and digital mock ups then sent to me later that day. Very impressed.

June 4, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Calan, thank you very much for your feedback about Mark, we really do appreciate it and I’m sure Mark will be delighted also.

Rated 5 out of 5 stars

From start to finish was a great…

From start to finish was a great experience Ryan & Steve were a great help with the design. From old kitchen being removed to new one fitted everything went smoothly & to plan

December 12, 2023
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Jean, thank you very much for your feedback, it really is appreciated.

Rated 5 out of 5 stars

Ryan looked after us when looking at a…

Ryan looked after us when looking at a new kitchen with Kitchens Plus for my parents. The whole experience from the consultation to the lads who did the fitting was absolutely excellent. We couldn’t have been happier with the outcome and have happily referred to other family members

May 20, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Craig, thanks a lot for your feedback about your experience with us, it’s greatly appreciated and I’m sure Ryan will be thrilled to read this too.

Rated 5 out of 5 stars

Absolutely first class

Absolutely first class from start to finish.

I spoke to Ryan, whose trained eyes steered me away from making a huge mistake with my bathroom.

He showed me several better options and really worked with me and my better half to get the bathroom that fits our home beautifully.

I’ve dealt with good companies before but Lord, KPB have set a new standard for me.

June 1, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Ben, thanks very much for taking the time to post your review, we really do appreciate it and obviously it’s fantastic to hear how happy you are with the finished project.

Rated 5 out of 5 stars

The staff at Kitchens Plus were very…

The staff at Kitchens Plus were very helpful and knowledgeable. The initial contact was with Ryan McKenna who stayed in touch throughout the work
The design and the quality of the units is excellent and the sub-contractors used by Kitchens Plus during the installation were very good.

June 4, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear James, thanks very much for your lovely review, we really do appreciate it and it’s obviously great to hear.

Rated 5 out of 5 stars

Impeccable Service & Workmanship

I have recently had my Kitchen, Bathroom & En Suite fitted after previously having my Bathroom fitted at my last property and could not be happier with how everything has turned out. From initial design stage to installation everything has been a great experience. Naturally when you are getting a project to this scale done it’s worrying that things can go wrong but I was made to feel at ease throughout from the installs team and they were happy to help with any queries that I had along the way. Workmanship and service second to none.

May 6, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Annabelle, thank very much for taking the time to post your review about your experience with us, we really do appreciate it. I’m obviously thrilled to hear how happy you are with the finished project and hope that we may be able to assist you in the future if you require any further work. Thanks again.

Rated 5 out of 5 stars

What a difference in my kitchen

When planning kitchen couldn't believe what I could get into my tiny kitchen. All contractors were great, friendly, respectful and hardworking. The office rang me everyday during installation to make sure everything was okay. There was 2 doors missing at the end of installation but they came and fitted them the following week. I love it

May 17, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Paula, thank you so much for taking the time to post your review and we really do appreciate the feedback. It's fantastic to hear how pleased you are with your new kitchen, that is always our aim of course. I'm delighted to hear that the installers did a good job and also that the office communicated well with you remotely, as that is a crucial part of the process. Thanks again.

Rated 5 out of 5 stars

Very happy

We are really pleased with our kitchen. We did face some problems along the way so we were left with half a kitchen & no gas for a few days but once it was all finished we are really happy with it. The kitchen fitters were brilliant, worked non stop & done a really good job.

May 10, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Laura, thanks very much for taking the time to post your review, we greatly appreciate it.

Rated 5 out of 5 stars

Very Happy with my New Kitchen the…

Very Happy with my New Kitchen the Trades people were lovely my plasters were very quick and funny and my Kitchen fitter went above and beyond to make sure my kitchen had the perfect finish

March 18, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Melissa, thanks very much for your review, we really do appreciate the feedback and I’m delighted to hear how happy you are of course.

Rated 5 out of 5 stars

Very pleased wifh my new kitchen

Very pleased wifh my new kitchen. All tradespeople were efficient, and tidied up after themselves. Steve, the kitchen fitter, deserves a special mention. Great workmanship, and was happy to discuss options with me as we went along.

January 30, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Linda, thanks so much for your lovely review, we really do appreciate it and I’m certain that Steve will be thrilled.

Rated 5 out of 5 stars

First Class

Our experience with Kitchen Plus was professional from start to finish. Although there was a slight delay finishing the job, it was not the fault of Kitchen Plus. The workmen all did a perfect job, especially Adrian and Darren, who fitted the units. I wouldn't hesitate to recommend this company. First class job.

May 13, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Anne, thank you very much for taking the time to post your review, we really do appreciate it. I’m obviously delighted to hear how happy you are with the service throughout, despite the delay which can and does happen at times. I’m sure Adrian and Darren will be thrilled to read this also.

Rated 5 out of 5 stars

Excellent service

Excellent service, great design, very good fitters, kept in touch all through delivery and installation. overall a well run company.

May 3, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear William, thank you very much for taking the time to post your review, it’s greatly appreciated and obviously fantastic to hear.

Rated 1 out of 5 stars

Shower design fault. Kitchens Plus Bathrooms

There is a design fault with the buttons that press the overhead and the hand held shower. The overhead shower is used the most and after 13 months it was beginning to stick. Kitchens plus Bathrooms did, after initially saying that it past the 12 month guarantee, agree to replace the part( £11.43). Their plumber took 40 minutes to replace. It is difficult to get at. That was 3 years ago. Now it has started to go faulty again but there is now a worse problem. Not only is the button for the overhead shower sticking but it can switch itself back on. Yesterday, the bathroom was full of steam : both showers were on. It had switched itself on between 11am and 4pm ( possibly for most of that time). Just as well I only went to the supermarket and not on holiday. Nevertheless, it will send my gas and water bill up. I rang customer services this morning ( Saturday) only to find it closed, despite a 10am - 4 pm Saturday advert.
.

May 3, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Roy, thank you for highlighting this to us and I’m sorry to hear you’ve had a problem. If you can provide some further information I will ask the team to handle it on Tuesday when they return and come back to you. Our showrooms are open 10-4 but unfortunately the offices aren’t. Thanks again.

Rated 5 out of 5 stars

Fantastic Work and Customer Service

My bathroom has been completed today and I am thrilled with the work. Every workman that had an input was polite, trustworthy and approachable. I must give Morteza and his team a special mention. The guys worked non-stop and were so helpful and courteous. Thank-you for everything I’m so pleased with your work.

May 3, 2024
Unprompted review
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Reply from Kitchens plus Bathrooms

Dear Maxwell, thanks very much for your feedback about your experience with us and especially Morteza who I’m sure will be thrilled to read this.

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