Kittle Photographic Reviews 295

My son’s school used them for photos and there was only one photo “choice” plus nearly £5 delivery on top of 2 cardboard frames for £14.25. Very disappointing

I’ve orderd quite few things for my daughter I must say I was well impressed I really love them worth every penny, and was fast delivery to school

Quality of photographs were really good. However, frames arrived damaged and I spent just over £75 to purchase the photos. Was very disappointed with what you get for your money. Prints were small and they weren’t pre cut to put it in frames. The frames were white and had their company logo on them which I didn’t want. Very high price for what you get for it. Sadly would not recommend.

Absolutely awful customer service. Have a call centre to solve issues so passed from one person to another and a lot of 'I don't know let me put you on hold.' A photography experience should be a personal experience with a photographer not a call centre. Had pictures taken in September...still not had them rubbish

Very expensive and disappointed. I order my son’s picture for £23 and I couldn’t downloaded after I complained they said I will get a printed one as-well because of the issues experienced to find latter on that they won t send it anymore and it was just a miss understanding. Is not even a good picture. Not professional at all.

Really great and helpful when I found I'd downloaded the wrong photo. All sorted and lovely pictures too.

I was struggling to order what I needed as the code my child's school gave did not work. I spoke to the customer service team who put me through to Hayley and she managed to sort everything out for me. She was really helpful, patient and was able to navigate me around the problem.

I had an issue with finding one of my child pictures as I didn’t get the code from the school. But Hayley Martin was very calm and professional in helping me to find the code more than that very fast in replying by email! Normally It takes days to get email reply but she was very fast and helpful! I really appreciate her help!

Excellent service, made an error on ordering and this was easily rectified by the team! Special thanks to Hayley who did an excellent job! Thumbs up!

One star minus is because of the cost of one digital photograph, which I didn't order. But there are other options / gifts and special offers that are much more affordable. Do check out.

£23 for a single photo download. That is £23 for ONE Photo, that you will then need to pay attentional cost to print, at a reasonable price at you local shop because this company will charge rates that will make your head spin for printing. Avoid. Avoid. Avoid.

Website is just awful I can’t believe they haven’t made it any better over the years!

The picture quality wasn't that bad, but they are expensive. We got one photo option to choose from and there website was hard to use. I wouldn't recommend.

Very very expensive.
Lots of school complaints about colour changing/filters.
YOU DO NOT GET OWNERSHIP OF YOUR PHOTO UNLESS YOU PAY FOR THE DIGITAL COPIES.
Awful service, wish my school used a different company.

This company has refused to replace my missing photos because I reported the issue outside their 28-day discretionary period. On top of that, their customer service has been unprofessional, focusing on irrelevant details rather than addressing the actual problem.

No preparation (collars half in, clothes crumped, generally messy), no editing and very expensive.

Received proof photo which wasn't bad, so ordered download. Bit expensive for the price, but wanted a photo of his first year ar school. When I received the download, it was a completely different colour, so I emailed the company and I noticed my download was removed. 3 weeks later I still haven't received my photo and any response to several.email. Avoid!

I ordered photos from Kittle Photography with a promised delivery date of 23/10/2024. That date has long passed, and I still don’t have my order. I contacted them repeatedly, Web Chat is never manned, E-Mails seem like they go unanswered, and after ages, I finally got a response!... an offer to wait another 20+ days for a replacement order!

You’d think these photos were coming from the Far East… but no, they’re supposed to be shipped from Chelmsford! Pigeon post, maybe?

To make matters worse, when I asked for a refund due to the missed delivery, Kittle flat-out refused.

This lack of accountability and complete disregard for customers is astonishing. If you’re looking for reliable service (I Paid £50+ for a couple of sets including postage!), or even the bare minimum in customer care, steer clear of Kittle Photography.

Never received the photographs!

Poor quality

Basic photo without any editing

Bunch of amateurs behind the desk has no qualifications for photo editing at all.

1 digital photo for £23 which is not edited, poorly coloured had to visually edited myself to look vibe.

Very disappointed and will encourage the school management to far away avoid this scammers.

Excellent service, made an error on ordering and this was easily rectified by the team! Had many photos from them before and always great quality!

I dread having to deal with photos through these guys every year, though I think all these school photo companies are equally as mercenary. They deliberately don't quite offer the right size/combination of photos you'd want so that you're forced to pay around £30. It hurts the wallet every time to get a decent copy, £16+ for one 7x5 photo is steep. No options to combine sibling photos in one packet, so you have to do the same thing in multiple. It would also help to be given an actual date by which to order photos with free delivery to school, instead of 21 days out in small print, as you get fleeced for more through that too.