Kiwi Sheepskins Reviews 1,379

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

These are the 2nd pair of these slippers I have purchased for my husband. The first pair lasted over 15 years and finally came to a sad end when our puppy couldn’t resist a nibble! She has promised t... See more

Rated 5 out of 5 stars

I bought a pair of the kiwi softsole slippers for both myself and my son. We both love our slippers. Very warm and well constructed. Shipping to USA was smooth and easy and we received my order ver... See more

Rated 3 out of 5 stars

I ordered two pairs for Christmas presents, both arrived after Christmas. Orders placed November 20th & December 1st respectively. I wasn't too upset with this as they had to cone a long way. They are... See more

Rated 5 out of 5 stars

Very efficient every time I order a pair of slippers, even so far as to offer to send me 2 left feet next order (I wear out my left one much quicker than the right, I have a line of perfectly servicea... See more

Company details

  1. Shoe Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Furniture Store
  5. Interior Designer
  6. Leather Goods Store

Information provided by various external sources

Quality sheepskin boots, slippers, rugs, infant care, medical pelts, gloves and much more direct from New Zealand. Approximately 95% of our sheepskin products are proudly made in New Zealand. Vast stocks for fast dispatch to USA, Canada, UK, Europe, Asia, Australia and New Zealand.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The sheepskin is amazing

The sheepskin is amazing. So soft and cozy. Arrived in about 2 weeks to the United States. Great communication from the company on tracking. Even better then what I was hoping for!!

October 29, 2023
Rated 5 out of 5 stars

Have continued product

Have continued to carry the product I like. Glad you have sales

October 30, 2023
Kiwi Sheepskins logo

Reply from Kiwi Sheepskins

Thanks Lyn for all of your ongoing support. We do appreciate our long term customers!

Rated 1 out of 5 stars

make it possible to talk to customer…

make it possible to talk to customer service

November 1, 2023
Kiwi Sheepskins logo

Reply from Kiwi Sheepskins

Hello Julia,

I do feel a one star review is a bit unfair. You are welcome to call us during our office hours (8am - 5pm NZ time) or email us. I have looked and we have responded to your queries around your special order and tracking information within a few hours and as soon as the office opened. I do hope you are happy with your purchase.

Andy

Rated 5 out of 5 stars

This is my third order from Kiwi…

This is my third order from Kiwi Sheepskins company. I have had all good experiences, including this recent purchase. I have been wearing their sheepskin boot/slippers for years, and have now purchased a pair for my wife. I also purchased a set of sheepskin insoles for my boot/slippers to see how they feel. Last week, Kiwi company sent me a note saying my order should arrive today. It did. I am very pleased.

October 29, 2023
Rated 5 out of 5 stars

Beautifully made low heel indoor boot !

Beautifully made low heel indoor boot !
Comfortable.
I have two other outdoor boots never wet and so warm . I live in Arctic winter conditions and my feet always warm and so cozy.
I also bought booties to protect my feet from bedsores . Wow they were just perfect as well.
Customer service could not be any better! First class all around.
Prices are great for superior products.
Well done Kiwi
An old Canadian gal who knows good goods !

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Above and beyond support

I've bought from you for the last 10 years. Possibly 15 pairs of slippers for the different family members. Your products are top quality and an order has never been lost. However I was disappointed in the new website and that you no longer had my account. I reached out to your customer service and Andy responded very quickly and sent me copies of my old orders. That was above and beyond and I appreciate that. I still had to create a new account but it did recognize me and had my adress and some of my information. So it worked out fine. I'll stay a loyal customer.

November 1, 2023
Rated 1 out of 5 stars

Very disappointed customer

I ordered two lamb wool supposed to be fluffy and large enough to cover the front seat of my car. last year around may now the picture you have of your lambs wool car seat covers on your website you make them out to look good but there crap they aren’t as fluffy as you make them out to be they were skinny and didn’t cover the seat properly I was deceived by your pictures and the price i paid was just under five hundred dollars for crap one of the tie downs come of it was just poor workmanship from your company I will never buy from or recommend your company two any of my friends or business associates as your product is poor quality for the amount of money I paid for them my name is Ted Richardson if your want to look up the order I brought a set of 26mm lambs wool car seat covers in austrlia and paid less for better quality wool I should have contacted your company sooner due to my mother becoming very I’ll as she has now passed I’m able to now attend to this matter as I was unable to before good business comes from word of mouth that’s how I run my business please don’t hesitate to contact me about this matter as I would be happy to discuss this matter with you

October 20, 2022
Unprompted review
Kiwi Sheepskins logo

Reply from Kiwi Sheepskins

Hello Ted, I'm sorry you are not happy with your purchase. We do sell hundreds of these covers a year to satisfied customers.

We have replied to your email address to try to resolve the issue. We do however note that is is 18 months since your purchased the covers and that you've been using them on a rear seat rather than the front seats that they are designed for so it is not surprising that they do not fit seats that are a different shape and size.

Rated 5 out of 5 stars

Excellent service

I love Kiwi Sheepskin musketeer boots. They are adorable and look really nice, plus they are genuine twin faced sheepskin. I've bought two pairs now.
I did have to contact customer service afterwards, and their handling of my situation was really kind and professional. This is such so important to me. Five Stars

April 17, 2023
Unprompted review
Rated 3 out of 5 stars

I wanted these to be perfect

I bought these 2 years ago and wanted to give them a really good go before I gave my review…I love the toe reinforcement and the tread. The tread is amazing in the ice and snow, that was VERY important to me and one of the biggest reasons for purchasing these. Unfortunately after a very short time wearing the boots (a month), the fit got extremely sloppy. I expected a little but it turned out to be extreme. I don’t like wearing socks so that was not the cause of them stretching out and I have very narrow feet. I had to start wearing thick socks in order to keep them from flopping around and causing me to walk weirdly due to trying to hold them on my feet. I waited for four YEARS to finally be able to afford to purchase these boots so I am beyond disappointed. The construction of the boot has held up well and they are SO WARM and with the waterproofing spray I purchased with them, they still look virtually brand new. They were SO CLOSE to being the perfect boot…sadly, I will not be purchasing another pair.

December 17, 2022
Unprompted review
Kiwi Sheepskins logo

Reply from Kiwi Sheepskins

Hello Linda, I'm sorry to hear that the boots are a bit loose. Sheepskin is a very soft leather and does stretch so we do suggest them being tight to start with. You could very well resolve the issue but inserting some extra foam insoles under the sheepskin insole and we would be happy to assist if you would like to email us directly.

Rated 4 out of 5 stars

Nice product but not as good as it used to be

The company is great and had quick shipment. I’ve ordered 3 different times. I will say the quality of my last pair of sheepskin slippers (flexi sole) barely lasted the winter. The inside degrades quickly esp at heal. They need more padding. Seems my first pair lasted several years. I don’t want to buy them every year.

December 20, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

I received my slipper socks promptly but discovered after a week they had a small fault. I contacted Kiwi Sheepskins by email and was advised a new pair would be sent. I received the new pair the very next day!! Amazing service and I am very happy with my new slipper socks! thank you

September 11, 2022
Unprompted review
Rated 5 out of 5 stars

Ordered the Ultimate Side Laced Tall…

Ordered the Ultimate Side Laced Tall Sheepskin Boots in mens US 11 for my euro45/uk10.5 feet. Under two weeks later they have arrived without problem and fully tracked all the way. Fit is perfect, snug now and will feel like a custom fit when worn a few days. The quality is excellant and the styling is perfect. Highly recommended.

September 10, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely good quality products

Lovely good quality products, highly recommend the scarf, possum wool baby socks and baby sheepskin slippers. Excellent friendly communication and fast delivery, thank you so much will be purchasing more items in the future.

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product & fabulous customer service!

Extremely happy with the customer service of Kiwi Sheepskins: they are friendly, prompt delivery and offer alternatives or money back guarantee when you are not satisfied with the product. The sheepskin we bought was of a high quality, luxurious & beautifully soft. Highly recommend this business if you are after an excellent product for a competitive price which will last a lifetime. Many thanks team Kiwi Sheepskins 👍

June 12, 2022
Unprompted review
Rated 1 out of 5 stars

Poor product, poor customer service.

I ordered a sheepskin travel neck pillow which took so long to arrive that I didn't have it for my trip. I wrote asking for tracking, never got a response. When I returned from my trip, the pillow had finally arrived and was pretty terrible- there is no curved opening in the design for your neck- its basically a narrow V shape that squishes around your neck and feels itchy (I love sheepskin and never experience it as itchy). I wrote to the company 2 or 3 times to ask about returning and have never gotten a reply to any emails. Poor product and poor customer service. Very disappointing and wasteful.

April 28, 2022
Unprompted review
Kiwi Sheepskins logo

Reply from Kiwi Sheepskins

Hello, as explained, due to the massive image sizes your emails were filtered to our spam folder. We did reply upon clearing this and offered to take the travel pillow back as a return if you're not happy with it. All products carry a guarantee.

To prospective customers - please note we no longer actively obtain Trustpilot reviews so please refer to our google reviews for a more comprehensive and representative selection of recent reviews.

Rated 5 out of 5 stars

EXCELLENT COMPANY TO DEAL WITH!!!!!

EXCELLENT COMPANY TO DEAL WITH!!!!!! I want to say that I am not a person who writes reviews even though I do shop online. This review I had to do! I live in Canada and was a bit worried about ordering something so far away as New Zealand. However, I received such excellent service and follow-up from Kiwi Sheepskins that I felt they deserved for me to take my time to comment. Their product is superior and when there was an issue with my order I got quick response and my issue was solved immediately. Andy Dreaver, their representative was so helpful and accommodating, I only wish that all companies handled their customers the way he did. I have beautiful sheepskins that will last for years and the memories of a very good purchasing experience. I would not hesitate to order from this company again. If you are wondering whether or not to try this company, I would not hesitate at all.

April 24, 2022
Unprompted review

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